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  • Dwi Giri Murdiyanto - Technical Officer

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    Ranto Marpaung
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    The document provides details about Dwi Giri Murdiyanto, a Technical Officer at Rebuild Center Samarinda. It includes his education background and work experience. It then discusses the role and responsibilities of a Technical Officer, outlining the technical support process, from collecting engine data to generating reports. It also presents an overview of the work process and includes a SWOT analysis and strategies for improvement.

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    The document provides details about Dwi Giri Murdiyanto, a Technical Officer at Rebuild Center Samarinda. It includes his education background and work experience. It then discusses the role and responsibilities of a Technical Officer, outlining the technical support process, from collecting engine data to generating reports. It also presents an overview of the work process and includes a SWOT analysis and strategies for improvement.

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    3 views10 pages

    Dwi Giri Murdiyanto - Technical Officer

    Uploaded by

    Ranto Marpaung
    The document provides details about Dwi Giri Murdiyanto, a Technical Officer at Rebuild Center Samarinda. It includes his education background and work experience. It then discusses the role and responsibilities of a Technical Officer, outlining the technical support process, from collecting engine data to generating reports. It also presents an overview of the work process and includes a SWOT analysis and strategies for improvement.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    of 10

    PRESENTATION

    TECHNICAL OFFICER

    16th September 2021


    Dwi Giri Murdiyanto
    Biography

    DWI GIRI MURDIYANTO


    Technical Officer – Rebuild Center Samarinda

    Education Work Experience

    • SMKN 2 Samarinda 200 • Technician Trainee


    200 5-
    5 200
    6
    200 • BMC XVI 200 • Technician Dynotest
    5- 6-
    200 201
    6 4
    : +62 821 5668 6680 201 • S1 Management at Universitas 201
    : (0541) 261978 ext 325 9- 4- • Technical Officer RCS
    Pre Terbuka Pre
    : techofficer1.smd@cipta-at.co.id
    sen sen
    : dwi.giri.m@gmail.com
    t t

    TRAINING CENTER
    TRAINING CENTER
    Structure Organization PTC

    Dept. Head

    Sub Dept.
    Head

    RC Samarinda
    QA Section Head 1 Section Head 2 • Dwi Giri Murdiyanto
    • Bayu Candra N.
    • Mustaqim
    Sub Section Sub Section Sub Section Sub Section
    Head Head Head Head RC Balikpapan
    Teardown Inspection Technical P2A P3
    Officer
    • M. A. Muslimin
    Sub Fabrication &
    • Marshell H.
    Measurement P2B
    Component Painting • Agus Satiawan
    • Putri R. Utami
    Recommendation

    TRAINING CENTER
    Technical Support

    What is it?
    • Suatu bagian dari struktur organisasi perusahaan yang bertanggung jawab dalam
    memberikan layanan / dukungan teknis untuk membantu Customer (internal/eksternal)
    dalam hal konfigurasi, pemakaian dan troubleshooting engine.

    Basic Engine System


    Knowledge
    Analysis & Troubleshooting
    Technical
    Support Figure
    Team Work
    Skill
    Communication

    Preventive Reduce
    MAIN Engine BUS
    Analysis
    TARGET Activity (Breakdown
    (GOAL) Unscheduled)

    TRAINING CENTER
    Work Process Overview

    Mining
    Dept.

    Site

    Collect Data

    Data Engine No
    Engine Received
    Complete TR

    Build
    Measurement TDR
    Yes Report

    FAR
    Teardown Sub Comp. Disassembly

    Minor Comp. Inspection

    TRAINING CENTER
    INPUT PROCESS OUTPUT FEEDBACK
    • Voice of Customer • Identify failure • Technical Report • Review report with
    • Engine data history (evidence and data) • Teardown Report Technical Engineering –
    (maintenance/breakdown • 7-Step process • Preliminary / Final Failure Cummins Engineering
    history, oil sample record, (FTA & RCA) Analysis Report • Meeting with Customer
    top up oil/coolant, etc.) • Build Report • Work closely with QA to
    • Technical info continuous improvement
    (TSB, Service Bulletin, TRP,
    PITS, etc.)
    • Reuse guidelines & QSOL

    TRAINING CENTER
    SWOT Analysis

    • Established process • Inconsistent • Meeting on network • Less of support data

    Weakness

    Opportunities

    Threats
    Strength

    • Technical expertise standard procedure with Cummins • Loss of evidence


    • Analysis capability • Need training and Engineering will • Increase of
    • Totalities, experience upgrade capability Customer capability
    enthusiastic and • Lack of support web staff • Customer dispute
    loyalty staff accounts • Challenge to due to Technical
    convince Customer Issue

    Strategi Improvement
    • Upgrade personal capability and be proactive
    • Optimizing data, troubleshooting as SOP and improve report quality
    • Regularly Technical Discussion Field with Service Engineering
    • Build better cooperation and communication with the Technical Support Mining team

    TRAINING CENTER
    Cummins Web

    Quickserved Online Technical Support Request


    (QSOL) (TSR)
    • quickserve.cummins.com • crm.cummins.com

    Global Customer Product Problem Solving


    Engineering (GCE) (PPS)
    • gce.cummins.com • pps.cummins.com

    TRAINING CENTER
    Hope for Develop TO

    Grow
    The company provides more support regarding
    tools and web accounts

    Care
    The companies can give more attention and
    appreciation to Technical Officer team’s

    TRAINING CENTER

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