DRAFT FOR DISCUSSION

Propose Changes on Current Probis Organization

Based on business implication, there is a need for InfraCo to extend operational function that focus on product/customer, infrastructure, and
prepare the readiness for PAK implementation

Proposed Additional
Kepala Proyek Bisnis InfraCo functions

Advisory Team
Coordinator Project Management Office
(PMO) & Performance Management

• Mgr PMO & Financial Planning Coordinator Business Enablement

• Mgr KPI & Performance Mgt
• Mgr Business Support
• Mgr Secretariate & Administration

Deputy Kaprobis Business & Operation

Deputy Kaprobis Business Development Deputy Kaprobis Infrastructure Strategy
Readiness

Coordinator Business Coordinator Backhaul

Coordinator Business Infrastructure Strategy & Coordinator Infrastructure Development & Quality Management
Model & Inorganic
Strategy • Mgr Infrastructure Dev. (4 FTE)
Strategy Solution Coordinator IT & Digitization Strategy
• Mgr Strategic & CAPEX • Mgr Backhaul Network • Mgr Quality Management (4 FTE)
• Mgr Business Model & Solution
Planning • Mgr IT & Digitization Transformation • Mgr Data Management & Performance (4 FTE)
• Mgr Inorganic & Strategy & Solution
• Mgr Operating Model • Mgr Backhaul Network • Mgr IT & Digitization Strategy &
Wholesale Pricing
Transformation Solution
• Mgr Infrastructure
Coordinator Change
Coordinator Risk Management & Strategy Coordinator Product & Customer Management
Management Coordinator Last-Miles Infrastructure
Management • Mgr Product & Service Digital Connectivity (4 FTE)
• Mgr Change Strategy & Solution
• Mgr Risk Management • Mgr Customer Management (3 FTE)
Management • Mgr Last-Miles Network Strategy &
• Mgr Legal Management • Mgr Marketing & Sales (4 FTE)
• Mgr Communication Solution
• Mgr Last-Miles Network
Transformation

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Proposed organization and FTE mapping for
UDPATED DRAFT

entity setup
Est. FTE: ~ 50 FTE

CEO
~ 50 x1

Legal & Corp.

Secretary
~3

Technology & Operation Business Support

~ 32 x1 ~ 14 x1

Finance & Strategy

IT Development
~8
~6

HC & General
Infrastructure Affair
Dev. & Quality ~5
Mgmt.
~ 13
# of FTE
No. InfraCo Function Organization capability mapping from Telkom
required
Product &
Customer Mgmt.
Product & Customer • Probis - Coordinator Product & Customer
~ 12
1 Management 12 Management (including the team)
• WIBS – All Subdits, DWS and NITS - DCS
Legend:
Number of FTE Total team size

Transitioned Interim from Probis (Deputy Kaprobis

Business & Operation Readiness)

*) Updated as per 4 Sept 2023

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 JOB ROLE: Product & Customer Management (1/2)
ROLE TO-BE IN PROBIS
Coord Product & Customer Management
Mgr Product & Svc Digital Connectivity
ROLES and RESPONSIBILITIES
• Responsible to oversee end-to-end product,
customer, and marketing strategy to
implementation
• Responsible for product and marketing budget
• Accountable for product and service P&L
• Responsible for orchestrating digital
connectivity product (including new products of
InfraCo) and customer requirement
• Oversee the development and implementation
of digital touch points (DTP) and digitization of
internal processes related to customer
experience management.
• Evaluate product & service performance, SLG
performance and control the profitability of
products and/or services through optimal
pricing range management.
• Conduct end-to-end product and/or service
readiness tests and coordinate with related
organizational units for its fulfillment
• Formulate product and/or service policies,
tariffs, and pricing
• Identify product & service requirements
through feasibility assessment
ORGANIZATION
HIGH-LEVEL REQUIREMENT CAPABILITY MAPPING
FROM TELKOM
• Having relevant experiences in managing and • NITS – DCS (Internet,
operationalization for digital connectivity Datacomm)
products (requirement gathering, design,
development, integration, product lifecycle,
and go-to market strategy)
• Having knowledge/insights related to new
products (bitstream, VULA, etc.)
• Preferably posses NW/IT certifications i.e.,
ITIL, Fast Data Visualization, CCNA, etc.
• Having relevant experiences in developing and • NITS – DCS (Internet
managing digital connectivity product/service Product Mgmt,
(i.e., internet, datacomm), including product Datacomm Product
planning & development, technical design & Mgmt)
business analysis
• Having relevant experiences in Product
Lifecycle Management, business scheme, and
tariffing for digital connectivity product
• Having technical knowledge on product infra
integrations and readiness
• Preferably posses NW/IT certifications i.e.,
ITIL, Fast Data Visualization, CCNA, Product
Management, New Product Development
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 JOB ROLE: Product & Customer Management (2/2)
ROLE TO-BE IN PROBIS
Mgr Customer Management
Mgr Marketing & Sales Management
ORGANIZATION
ROLES and RESPONSIBILITIES HIGH-LEVEL REQUIREMENT CAPABILITY MAPPING
FROM TELKOM
• Manage competitive intelligence and • Having relevant experiences in customer • Subdit WIBS –
knowledge management (market, customer, experiences journey (planning, design, and Wholesale & Customer
solution readiness) including tender implementation) specifically for NW/IT Solution (Managed
management. product/services Service Solution,
• Coordinate, recommend, provide solutions, • Having knowledge in customer operations for Customer Experience
and decide on operational issues of customer digital connectivity product, incl. order Mgmt)
experience transformation to ensure the fulfillment, issue escalation
fulfillment of optimal customer experience for • Having relevant experiences in managing • NITS – DCS (Digital
stakeholders. Digital Touch Point (DTP) for digital Connectivity Incubation
• Perform design, roadmap, and evaluation and connectivity product, incl. managed service & Channel Mgmt)
refinement of the customer journey, including operations
for digital customer experience and ensure the • Able to support marketing and sales
effectiveness of customer experience operations for go-to market
implementation in InfraCo
• Manage negotiations, cross-up selling, follow- • Having relevant experiences in developing • Subdit WIBS – Strategy
up service orders and customer claims and marketing and sales strategy and Planning & Performance
ensure collection effectiveness execution/go-to market plan (incl. revenue (Business Strategy,
• Manage contracts with customers & partners, management, sales pipeline, bidding Performance Mgmt)
including the transfer of contracts in the management, marketing communication, sales
transition period channel) • Subdit WIBS –
• Manage marketing operations strategy, • Having experiences in product costing, Wholesale Product &
marketing communication, pipeline tariffing, and pricing (CTP) and product Service (Product &
management, bidding management, and sales profitability analysis Service Strategy &
management & development. • Able to utilize market analysis data/competitive Marketing, Product & S
intelligence and integrate into marketing plan Digital Connectivity)
• Preferably having account relationship with
local OLOs, ISPs • WIBS – DWS
(Marketing & Biz Dev)