Chapter 3

Managing Housekeeping Personnel

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 Objectives
To be able to

• Describe the documental tools used in managing the

housekeeping personnel

• Calculate the staff requirement using the staffing guide

• Gain an insight into the processes of recruitment, selection,

hiring, orientation and training

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 Objectives……(contd)

• Discuss various aspects of scheduling staff

• Appreciate the importance of motivating employees

• List the methods of appraising employee performance

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 Objectives……(contd)
• Understand the techniques and importance of time and
motion studies of job analysis

• Appreciate the benefits of teamwork in housekeeping and

realize the importance of good leadership in the department

• Understand the need for employee welfare and discipline

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Documents for personnel management
* Job description * Job assignment

* Positions description * Job breakdown

* Job specification * Job procedures

* Job list * Procedure Manual

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 Factors to be considered for staff strength

• The type of hotel

• The location of the hotel

• Traditions and customs of the locality

• The size of the hotel (no. of rooms)

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 Factors to be considered for staff strength
(contd)

• The occupancy rate in the hotel

• Management needs

• Company policies

• The quantity of work to be done

• The quality, i.e., the standards to be met

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 Factors to be considered for staff strength
(contd)

• The time needed to do the work

• The frequency with which the work needs to be done

• The time when the work area is available

• The amount of traffic in the area

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