TOURISM

INFORMATIO
N
TECHNOLOG
CONTENTS OF THIS SUBJECT
Here’s what you’ll find in this subject:

To provide an overview of a contemporary update on the complexities of

using information technology (IT) in tourism industry.

The goal is to help the students examine IT applications in all sectors

including airlines, travel intermediaries, accommodation, food service,
destinations, attractions, events and entertainment.
Course Learning Outcomes

01 02 03

CLO q CLO 2 CLO 3

Illustrate the Build social media Propose a clear and
understanding of IT or digital contents confident delivery
used in tourism to promote tourism of IT solution for
industry products and tourism industry
services
ASSESSMENT
● Quiz 10%
● Project (Report) 20%
● Social Media Content Project 20%
● Presentation project 10%
● Final Exam 40%
Teaching Method
- Lecture – face to face/ e-
learning
- Practical Activity
- Project Based Learning
BAB 1: Introduction to Tourism
and Information Technology
 Definisi :Teknologi
Maklumat
penggunaan komputer dan peralatan
telekomunikasi untuk menyimpan,
mengambil, menghantar dan memanipulasi
data
 Definisi :Sistem
Maklumat
Sistem Maklumat adalah rangkaian perkakasan,
perisian dan telekomunikasi yang dibina dan
digunakan untuk mengumpul, membuat, dan
menyebarkan data berguna, kebiasaannya
digunakan dalam organisasi (Valacich &
Schneider, 2014)
Definisi
Pelancongan merujuk
kepada pergerakan individu
atau kumpulan dari satu
tempat ke tempat lain untuk
tujuan rekreasi, perniagaan,
atau pembelajaran.
 Pelancong
-perjalanan
-Penginapan
Makanan
Aktiviti Rekreasi
Industri Pelancongan

-pengusaha hotel
-syarikat penerbangan
-agensi pelancongan
-penjaja perkhidmatan pelancongan
-restoran
 Pelancongan dan teknologi
maklumat adalah dua bidang
yang semakin berkait rapat,
membentuk landskap moden
dalam industri pelancongan
Perkaitan antara Teknologi Maklumat &
Pelancongan

penting bagi pengurus pelancongan, profesional industri, dan

pelancong untuk memahami cara teknologi mengubah cara
kita merancang, menjalani, dan mengingati pengalaman
pelancongan.
Ciri-ciri perkhidmatan pelancongan:-
Intangibility Perishability
Ketidakketaraan Rosak

Inseparabilit
Global
y
Kesepaduan Menyeluruh

Variability Heterogeneity
Kebolehvariasian Kepekaan
 Aplikasi IT yang digunakan dalam
pelancongan

Aviation: Penerbangan
Travel Intermediaries: Agensi Pelancongan
Hospitality: Hospitaliti
Attractions, Events, and Entertainment:
Tarikan, Acara, dan Hiburan
Destinations: Destinasi
Travelers: Pelancong
 PART I: UNDERSTANDING TOURISM IT
CH 1 Introduction to Tourism and IT

CH 2 The Digital Tourism Landscape

THE TRIP
PART II: LOOKING AND BOOKING
CH 3 Travel Intermediaries and IT

CH 4 The Internet and the Tourist

CH 5 Social Media and Tourism

PART IV: STAYING AND PLAYING PART III: TRAVELLING

CH 9 Hospitality Information Systems CH 6 Mobilities and IT
CH 10 Technology Enabled Visitor Experiences CH 7 Aviation and IT
CH 11 Destination Management and Smart Destinations CH 8 Surface Transport and IT

PART V: ISSUES AND TRENDS

CH 12 Sustainable Tourism and IT

CH 13 The Future of IT and Tourism

 Pemesanan Dalam Talian

Maklumat Destinasi
IT & TOURISM 01 Aplikasi Pemandu Dan
arah
Pembayaran Digital
02 Ulasan dan Penilaian

Eco-Tourism dan
kelestarian
03 Interaksi Media Sosial

Kelestarian Pengurusan
Destinasi
Useful Websites
Eye for Travel
www.eyefortravel.com

International Federation for Tourism and Technology

www.ifitt.org
International Hospitality Information Technology
Association
hita.camp7.org
Tnooz.com
www.tnooz.com

Travel Technology Initiative

www.tti.org

17
Soalan Perbincangan

NEPTUNE VENUS
Neptune is the farthest Venus is the second
planet from the Sun planet from the Sun

MARS JUPITER
Despite being red, Mars It’s the biggest planet in
is a really cold place the Solar System
Discussion Questions
1. In your opinion, what are the three most important inventions that have led to the
information technologies we have available today? Provide examples to justify
your answer.
2. Why is tourism such an information intensive industry? Explain and give some
examples.
3. What is the difference between static and dynamic tourism information? Give
examples of each.
4. A hotel manager asks you why she should incorporate more technology in to her
hotel. How would you respond to this question so that they are inspired to invest?
5. Identify one travel organization in your area that you think has used technology in
a particularly creative way. Which of the strategic applications discussed at the
end of the chapter would it fit in to?
6. Which part of the textbook (based on the diagram of the chapters) are you most
looking forward to studying? Why?