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  • Bellman

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    bachduong469
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    The document contains Vietnamese phrases that hotel staff can use to greet guests, offer assistance, direct guests to locations, check guests into their rooms, thank guests, and say goodbye to guests. Phrases are provided for welcoming guests at different times of day, offering help with luggage, showing guests to their rooms, apologizing for delays, and wishing guests well during and at the end of their stay. Numbers and greetings are also included.

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    Original Title

    Bellman (1)

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    The document contains Vietnamese phrases that hotel staff can use to greet guests, offer assistance, direct guests to locations, check guests into their rooms, thank guests, and say goodbye to guests. Phrases are provided for welcoming guests at different times of day, offering help with luggage, showing guests to their rooms, apologizing for delays, and wishing guests well during and at the end of their stay. Numbers and greetings are also included.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    6 views15 pages

    Bellman

    Uploaded by

    bachduong469
    The document contains Vietnamese phrases that hotel staff can use to greet guests, offer assistance, direct guests to locations, check guests into their rooms, thank guests, and say goodbye to guests. Phrases are provided for welcoming guests at different times of day, offering help with luggage, showing guests to their rooms, apologizing for delays, and wishing guests well during and at the end of their stay. Numbers and greetings are also included.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 15

    Chào hỏi

    • Good morning, madam /sir. Welcome to


    Bamboo Sapa hotel. May I help you?
    • Good afternoon, madam /sir. Welcome
    to Bamboo Sapa hotel. May I help you?
    • Good evening, madam /sir. Welcome to
    Bamboo Sapa hotel. May I help you?
    Đề nghị giúp đỡ khách hàng

    • May I help you?


    • What can I do for you?
    • How can I help you sir?
    • Is there anything I can do for you?
    Đề nghị giúp đỡ khách hàng
    • May I take your bag for you?
    • May I help you with your suitcase?
    • I’ll help you with your baggage.
    Chỉ dẫn khách hàng đến quầy lễ tân
    • The reception counter is just over there.
    • The Front desk is over there.
    This way, please.
    Welcome drink
    • Here’s welcome drink. Please enjoy!
    • Your welcome drink. Please enjoy!
    • Enjoy yourself.
    Dẫn khách hàng nhận phòng
    • I will show you to your room.
    -> This way, please.
    -> Follow me, please.
    • Here we are Sir/Madam. Room 516.
    • You first, Please.
    • Enjoy your stay.
    0 zero 6 six
    1 one 7 seven
    2 two 8 eight
    3 three 9 nine
    4 four 10 ten
    5 five
    Yêu cầu khách đợi một chút

    • Just a moment, please.


    • One moment/ minute, please.
    • Could you wait a minute, please?
    Xin lỗi khách
    • I’m so sorry for the delay.
    • I’m so sorry for the mistake.
    • Excuse me for interrupting you.
    • I’m sorry to have kept you waiting.
    Trả lời lại lời xin lỗi của khách

    • Don’t worry about that, madam.


    • It’s nothing.
    • Don’t worry about it.
    Cảm ơn khách hàng

    • Thank you (so much)!


    • It’s very kind of you.
    This - Thank
    Trả lời lại lời cảm ơn của khách hàng

    • You are welcome.


    • Not at all.
    • Glad to be of service.
    Lúc tiễn khách (Nếu khách vẫn còn lưu trú tại khách sạn)
    • Have a nice day.
    • Have a nice/ pleasant
    weekend.
    • Have an enjoyable evening.
    Lúc tiễn khách (Nếu khách đã trả phòng)
    • Thank you for staying with us.
    • We hope you enjoyed staying
    with us.
    BAMBOO SAPA HOTEL

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