Understanding

Hospitality Facilities
Planning and
Ergonomics
 OBJECTIVES
01 Differentiate the concepts of Facilities
Planning, Layout and Design

02 Enumerate the Different Hospitality and

Tourism Facilities: and,

03 Describe Ergonomics and Human

Comfort and its significance to Hospitality
and Tourism facilities planning

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 01
Contents
Hospitality and Tourism industry is a vast
industry made up of facilities and complexes.
These facilities play critical roles in
providing an appealing environments that
contributes to the overall

• ambience ,

• experience

• comfort

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1.Facilities Planning
– Determines how the hospitality and
tourism establishment’s resources best
upkeep and maintain the achievement
of its goals and priorities
1.Facilities Location
– Refers to the creation of a facility
elements relative to the needs of
employees, guests, suppliers, and other
stakeholders, together with other
facilities it interfaces.
1.Facility Design
– Is a specification for the creation of a
facility. For this to materialize, facility
systems, Layout, and handling systems
should be in place.
 Growth by sector

5
4.5
4.4
4.3

3.5

2.8
2.5
2.4

1.8
Q1 Q2 Q3 Q4

Series 1 Series 2 Series 3

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 Growth by sector

Q1 Q2 Q3 Q4

Series 1 4.3 2.5 3.5 4.5

Series 2 2.4 4.4 1.8 2.8

Series 3 2 2 3 5

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 Contoso was great to work with. Patrice was my
representative and she anticipated my needs and
worked diligently to fix my issue.

A satisfied customer

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 03
Team

Ana Larissa Roman Federico Alejandra

CFO CFO CTO COO CPO

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04
What’s next
 Monthly timeline
Q1 Q2 Q3 Q4
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

Product launch Product launch

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Product launch Product launch

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 Goals for
Q1 Employee opportunities
• End of fiscal celebration on July 15th

• Employee day of learning on August 14th

• Employee Yoga on September 3rd

• Seminar series begins September 10th

Business priorities
• Increase customer satisfaction by 2%

• Maintain growth

• Initiative partnership with 3rd party organizations

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 Goals for
Q2
Business Added Employee
priorities priorities opportunities
• Improve our social media • Interns begin
• Increase customer presence
• Indoor rec leagues
satisfaction by 2% • Ensure the cost of development
stays below budget • Chess tournaments
• Maintain growth • Big Game watching party

03/19/2024 14
 Summary
Our business is good Our customers keep coming back
Profits are up in the last quarter by 3% We increased customer retention by 4%

We’re getting our work done We’re leaders

We finished the consolidation project We are top leaders in the industry across the board

We’re delivering for our customers Our team is growing

Customer satisfaction increased from 70 to 80% We welcomed 3 new team members last quarter

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 05
Closing
Thanks to your commitment and strong work
ethic, we know next year will be even better
than the last.

We look forward to working together.

Ana

sales@contoso.com

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