IMPLEMENTATION OF THE CLIENT SATISFACTION

MEASUREMENT (CSM) FORM AS PRESCRIBED BY

THE ANTI-RED TAPE AUTHORITY

JOIELYN D. PASCO
AO-IV(RECORDS OFFICER)/
CSM COMMITTEE CHAIR DESIGNATE
MANAGING SCHOOL LEVEL CLIENT
SATISFACTION MEASUREMENT
(CSM FORM)
USING MS 365 FORMS and PRINTED

MARVIN G. MINGUILLAN
IT OFFICER I
Managing the School Level CSM Online
Requirements

1. School MS365 Account/ Individual

MS 365 Account with tenant of
@deped.gov.ph
2. Tablet/ Desktop intended for CSM
3. Internet
Managing the School Level CSM Online
Updated Services.
• Acceptance of Employment
Application for Teacher 1 Position
(Walk-in)
• Acceptance of Employment
Application for Teacher 1 Position
(Online)
Managing the School Level CSM Online
Updated Services online.
• Borrowing of Learning Materials
from the School Library/ Learning
Resource Center
• Distribution of Printed SLM in
Learning Modality
Managing the School Level CSM Online
Updated Services online.
• Enrollment (Walk In)
• Enrollment (Online)
• Issuance of Requested Documents in
CTC and Photocopy (Walk In)
• Issuance of Requested Documents in
CTC and Photocopy (Online)
Managing the School Level CSM Online
Updated Services online.
• Issuance of School Clearance for
different purposes.
• Issuance of School Forms,
Certifications, and other School
Permanent Records
Managing the School Level CSM Online
Updated Services online.
• Public Assistance (Walk in/phone
call)
• Public Assistance (Email/ Social
Media)
Managing the School Level CSM Online
Updated Services online.
• Receiving and releasing of
communications and other documents
• Reservation Process of the use of
School Facilities
• Request for Personnel Records for
Teaching/ Non-teaching Personnel
Online Version of School CSM

https://bit.ly/SchoolCSM
Online CSM

For Schools,
Duplicate or
make a copy of
the Sample CSM
from Central
Office.
Schools are required to change/ edit the online CSM
• School ID
• School Name
• Services
Schools may change the
settings of the form based
on the needs
• Who can fill out this form
• Options for Responses
• Response Receipts
After setting up the online MS Forms,
schools may use any Shortener URL
Links for dissemination.
 Schools can view the responses or
download the Excel File more detailed
responses
 Schools can view the responses or
download the Excel File more detailed
responses
Offline or the
printed version.

Schools may revise

but the default
indicators must be
present
http://tinyurl.com/CSMPrinted
Online Version of
Division CSM
available on SDO
Portal (EHRIS)

ehris.depedsurigaodelsur.com
 RE-ORIENTATION OF NEWLY-
IMPROVED DOCUMENT TRACKING
OF SDO SURIGAO DEL SUR

MARVIN G. MINGUILLAN
IT OFFICER I
Issues on previous DTS:
• Backlogs over a year
• Tracking History
• Data Privacy
• Division Access only
All Teaching and
Non-teaching
personnel must
have SDO Portal
(EHRIS) Account

ehris.depedsurigaodelsur.com
New Features:
• Barcode Scanner Feature
• Generating QR Code
• Tracking History
• Enhance User Interface
New version of Document Tracking System
Process flow:
NTP/ TP Records Section

Create and Received and

Forward DTS Manage DTS
Processing

Tracking