NURSING

FOUNDATION
COMMUNICATION AND NURSE PATIENT RELATIONSHIP
DEFINITION :

Communication is a process in which a

message is transferred from one person to
other person through a suitable media and the
intended message is received and understood
by the receiver.
 “A process by which two or more people exchange ideas, facts,
feelings or impressions in ways that each gains a ‘common
understanding’ of meaning, intent and use of message” - Paul
Leagens.
 “Communication is a two way process of sharing and
transmitting ideas, information and message between two or
more individuals.”
LEVEL OF COMMUNICATION


Extrapersonal communication
 Interpersonal communication
 Intrapersonal communication
Organizational communication
 Mass communication5
Extrapersonal Communication:

• Communication is a process that takes place with human

entities and non-human entities as well.
• When communication is done with non-human entities it is
called to be extra personal communication.
Interpersonal Communication:

• It
involves two parties-a sender and a receiver who use
common language to transit message either through oral
communication or written communication .
lntrapersonal Communication: •Intrapersonal
communication is all about talking to ourselves.
Organizational Communication:
 In a team-based business organization, communication becomes its
lifeblood where people communicate with one another.
 The flow of communication inside an organization may filter in up, down
and horizontal directions.
 Besides internal communication companies depend on external
communication also.
 Companies exchange messages with people outside the organization
through external communication.
Mass Communication:
 Newspapers, magazines and periodicals, the means of mass
communication are frequently used for oral or written
communication.
 Besides, technologies such as the intemet, e-mail, voicemail,
faxes, audiotape, teleconferencing, videoconferencing and closed
circuit televisions have increased options for internal and external
communication.
 These fast means help people from all parts of the world to work
together.
 ELEMENTS:

 here are seven elements of communication:

› Source idea
› Message
› Encoding
› Channel
› Receiver
› Decoding
› Feedback
 The Source idea is the process by which one formulates an idea
to communicate to another party.
 This process can be influenced by external stimuli such as books
or radio, or it can come about internally by thinking about a
particular subject.
 The source idea is the basis for the communication. 1. Source
idea:
 2. Message:
 The Message is what will be communicated to another party.
 It is based on the source idea, but the message is crafted to meet
the needs of the audience.
 For example, if the message is between two friends, the message
will take a different form than if communicating with a superior.
 3. Encoding:
Encoding is how the message is transmitted to another
party.
The medium of transmission will determine the form of
the communication.
 For example, the message will take a different form if the
communication will be spoken or written.
 4. Channel:
 The Channel is the medium of the communication.
 The channel must be able to transmit the message from one party
to another without changing the content of the message.
 The channel can be a piece of paper, a communications medium
such as radio, or it can be an email.
 The channel is the path of the communication from sender to
receiver.
 5. Receiver:
The Receiver is the party receiving the communication.
 A receiver can be a television set, a computer, or a piece of
paper depending on the channel used for the
communication.
 6. Decoding:

Decoding is the process where the message is interpreted

for its content.
 It also means the receiver thinks about the message's
content and internalizes the message.
 7. Feedback:

 Feedback is the final step in the communications process.

 This step conveys to the transmitter that the message is
understood by the receiver.
 The receiver formats an appropriate reply to the first
communication based on the channel and sends it to the
transmitter of the original message.
Continues…