Impact of Information and

Communication Technology
 At the end of the lesson, the students will be able to understand
the following:
 Impact of Information and Communications Technology in:
 Education
 Employment
Learning 

Business
Health Sector
Goals/Objectives  E-Commerce/Online Shopping
 Communication
 Banking Sector
 Multimedia
 Entertainment
  Over the last decade, Information and Communication
Technology or ICT has come to play a significant role in
society. Our society has become more accustomed to having
the benefits of ICT, which has changed the way people live and
interact with one another.

Introduction  People have incorporated ICT into their everyday lives, such as
using cell phones to make calls, withdrawing cash out of the
ATM, or using the computer to browse the internet. Not only
has ICT made an impact on people’s personal lives, but it has
also made an impact on how businesses operate,
revolutionizing the business industry.
  ICT has also led to the enhancement of education. Since
education and the business industry are connected to the
economy, ICT has become a major factor in the growing global
economy. However, some questions have emerged on how
these effects can be measured and why we should expose these
effects to the public.

Introduction  With ICT being such a big contributor to society through

businesses, education, and the global economy, it is important
for the public to measure and observe both the positive and
negative impacts of ICT so that they can best prepare for the
future.
  According to Entrepreneur.com, information technology
“encompasses all forms of technology used to create, store,
What is exchange and utilize information in its various forms including
business data, conversations, still images, motion pictures and
Information and multimedia presentations.”
Communication
Technology?  In layman’s terms, information technology is considered to be
any type of data exchanged between devices.
  Computer, which gives the user the capability to store
information, communicate, and transfer data through the
Example of internet.

information  Invention of the smart phone, which has recently become more
of a influence in our society, especially in relation to
technology businesses.
 Schools use a diverse set of ICT tools to communicate, create,
disseminate, store, and manage information.

Information and ICT has also become integral to the teaching-learning

interaction, through such approaches as replacing chalkboards
communication with interactive digital whiteboards,
technology (ICT) Using students’ own smartphones or other devices for learning
in Education during class time
“flipped classroom” model where students watch lectures at
home on the computer and use classroom time for more
interactive exercises.
  Information and Communications Technology (ICT) can
impact student learning when teachers are digitally literate and
understand how to integrate it into curriculum.
Information and  When teachers are digitally literate and trained to use ICT,
communication these approaches can lead to higher order thinking skills,
provide creative and individualized options for students to
technology (ICT) express their understandings, and leave students better prepared
in Education to deal with ongoing technological change in society and the
workplace.
 One laptop per child

Some common  Less expensive laptops have been designed for use in school on
a 1:1 basis with features like lower power consumption, a low
educational cost operating system, and special re-programming and mesh

applications of network functions.

ICT:  Despite efforts to reduce costs, however, providing one laptop

per child may be too costly for some developing countries.
 Tablets
 Tablets are small personal computers with a touch screen,
Some common allowing input without a keyboard or mouse.

educational  Inexpensive learning software (“apps”) can be downloaded

applications of onto tablets, making them a versatile tool for learning. The
most effective apps develop higher order thinking skills and
ICT: provide creative and individualized options for students to
express their understandings.
 Interactive White Boards or Smart Boards
 Interactive white boards allow projected computer images to be
Some common displayed, manipulated, dragged, clicked, or copied.
 Simultaneously, handwritten notes can be taken on the board
educational and saved for later use.
applications of  Interactive white boards are associated with whole-class
ICT: instruction rather than student-centered activities. Student
engagement is generally higher when ICT is available for
student use throughout the classroom.
 E-readers
 E-readers are electronic devices that can hold hundreds of
books in digital form, and they are increasingly utilized in the

Some common delivery of reading material.

 Students—both skilled readers and reluctant readers—have had
educational positive responses to the use of e-readers for independent
applications of reading. Features of e-readers that can contribute to positive
use include their portability and long battery life, response to
ICT: text, and the ability to define unknown words.
 Additionally, many classic book titles are available for free in
e-book form.
 Flipped Classrooms
 The flipped classroom model, involving lecture and practice at
Some common home via computer-guided instruction and interactive learning

educational activities in class, can allow for an expanded curriculum.

applications of  There is little investigation on the student learning outcomes of

flipped classrooms. Student perceptions about flipped
ICT: classrooms are mixed, but generally positive, as they prefer the
cooperative learning activities in class over lecture.
  ICT has been aiding education by transforming the way students learn and
access information. Instructors have also encountered similar positive
effects, which have allowed education to grow vastly.
 ICT has given students the ability to access and search information
instantaneously with a click of a button through the internet. Before the
internet, students would have to do research at the library by looking
through hard copied books for the information needed.
The Impact of  Another recent impact of the development of ICT is visible in universities,

ICT on where the deployment of online courses has replaced face to face classroom
experience to some degree. Students are now able to log on to a web

Education conference with the instructor who covers the class material. If a student
misses his or her class session he or she can watch a recording of the lecture.
Class material, homework assignments and quizzes can also all be done
through the internet. These new features have given students the luxury of
being able learn and do their work at their own convenience. The above
examples are just some of the many ways ICT has helped education develop
over the years. Overtime, ICT will continue to play an active role in
education to bring positive outcomes to our society.
 The introduction of computers at the workplace has resulted in Creation
of new jobs, Replacement of computer illiterate workers and
Displacement of jobs
Job Creation
ICT has introduced new employment opportunities that never existed
before. The new job titles are computer operators, programmers, network
administrators, ICT science etc.
Effects of ICT
on Employment Job Replacement
The workers that are computer illiterate are replaced with those who are
computer literate

Job Displacement
Here the workers do not lose their jobs instead they are moved to another
place or department
 Businesses today rely heavily on ICT for communication and everyday
functions. ICT has effectively improved the way society does business.
 For instance, instead of making phone calls through the phone,
businesses have changed to using VOIP (Voice Over Internet
Protocol) to help save money on long distance calls.
 Another major change in the business industry is how businesses store

The Impact of information. Before ICT, businesses would have manually completed
their work on paper and then store the completed paper work in cabinet
ICT on files, which took up a considerable amount of space. However, with the
invention of the computer, businesses switched over to both completing
Businesses the work and storing the information electronically. Not only does the
electronic storage system have more storage space, but it physically
takes up less space.
 Therefore, ICT has given more efficient ways to conduct business
activity and has increased the level of productivity. Technology
advancement will continue to grow, and businesses will adapt to the
new technology and use it to their advantage.
 Since the ICT industry is constantly coming up with new
technology that may or may not benefit businesses, it would be
important for businesses and their employees to know the effects
of these new technologies.
 By allowing employees to understand the effects of ICT,
Why Businesses companies can best prepare their employees for the changes that
must take place in order for the business to continue run
Should be Aware smoothly.
of the Effects of  Bringing awareness to the public will also help the company as
ICT a whole to plan for future business decisions that involve
implementing information technology. Even though businesses
can make preparations for these effects, they cannot completely
account for all the changes. Preparation for these changes will
help businesses adapt faster to the full effects of ICT so that they
can take advantage of the new technology as soon as possible.
  consists of businesses that provide medical services,
Health Sector manufacture medical equipment or drugs, provide medical
insurance, or otherwise facilitate the provision of healthcare to
patients. (investopedia.com)
  Technology has brought about a massive and welcome change
to the healthcare industry. Patients now have access to some of

Impact of ICT the best diagnostic tools, new and cutting-edge treatments, and
a myriad of minimally-invasive procedures resulting in less
in Health Sector pain and quicker healing.
 Technology has totally changed the game for medical personnel.
This can be seen in the following:

Impact of Cost-effectiveness

Technology to  Before the digitization of patient records, medical histories

were on paper. This means that a large amount of paper was
Health Sector needed to create these histories, write out prescriptions and
different diagnostic tests. The introduction of electronic
databases has tremendously reduced this cost, helping health
establishments save money.
 Time-effectiveness
 Writing a patient history takes a considerable amount of time. This is
uncomfortable especially in hospitals that experience a high flow of
patients. With the intervention of various databases that have the diseases
sorted according to appropriate coding systems, it is now faster to work
with a computer and more patients get attended to per time.

Impact of Statistical effectiveness

Technology to  Due to the creation of new medical technology that employs the use of

Health Sector cloud data (huge amounts of information used for analytic work) to compile
patient histories in specific settings, studies are easier. Epidemiological
studies are carried out periodically to determine the general health
conditions of the population. This includes determining morbidity and
mortality rates, incidence rates of various illnesses, etc. With the help of this
cloud data, it is easier to obtain needed information for comparison or case
studies. This leads to conclusions and action plans based on concrete
evidence, and improves community healthcare in the long run.
 Widespread access to patients
 Gone are the days when a gravely sick patient had to wait for hours
due to his remote location. Now, doctors can connect with patients
who are miles away and prescribe treatments. This is not only time
effective for sick people, but also cost-effective for the doctors. This
is because they don’t have to travel all the way to see the specific

Impact of patients. Also, remote areas can now be easily accessed and
healthcare coverage becomes more effective.
Technology to Increased life expectancy

Health Sector  All the above-mentioned benefits work together to achieve one
common goal – improving the life expectancy of the general
population. Improved diagnostic, treatment and remote access
innovations tackle primary and secondary illnesses. Improved
statistical and epidemiological study applications tackle prophylaxis
and prognosis. Each of these aspects is interconnected such that the
population has an improved chance of living healthier lives.
  eCommerce refers to any form of business transaction
conducted online. The most popular example of eCommerce is
online shopping, which is defined as buying and selling of
E-Commerce goods via the internet on any device. However, eCommerce can
also entail other types of activities, such as online auctions,
and Online payment gateways, online ticketing, and internet banking.

Shopping Online Shopping

 the action or activity of buying goods or services via the
internet.
  It empowers people to share knowledge and advice
Main Impact of instantaneously and set up an online shop or website at a low

ICT in E- cost, dramatically lowering the barriers to starting a business.

As such, it is an important enabler of change and ICT maturity
Commerce is closely linked to economic growth.
 Technology has changed the way people shop and the way that
shops and retailers operate. The range of products available online
continues to grow and people are increasingly more confident
Impact of ICT buying online.

in an Online
Shopping The rise of online stores has created a range of new jobs for
people who build, design and run the websites. Shopping online
has its advantages but it has its disadvantages too.
  It’s convenient - it can be done at home, during a lunch break
or even on the move using a smartphone
 There’s greater variety - there are more shops online than on
any high street or shopping center.

Advantages of  It's easier to compare prices and find the best deal online.

shopping online  It’s often cheaper - increased competition between retailers

brings down prices.
 It’s accessible – those with a disability that limits their mobility
can choose to have goods delivered.
 There’s no need to travel and you don’t have to queue.
  You might be uncomfortable entering your credit card details
online.

Disadvantages  You cannot physically inspect goods before you buy.

of shopping  Goods might get damaged during transport.

 Goods might not arrive on time, or at all.
online  You might not be happy with retailers storing information about
you, eg your buying habits.
  It is a giving, receiving or exchanging ideas, information, signals or
messages through appropriate media, enabling individuals or groups
to persuade, to seek information, to give information or to express
Communication emotions. This broad definition includes body-language, skills of
speaking and writing.
  Communication, the exchange of ideas, has become faster
 Communication has become easier
Impact of ICT  Communication has become and more efficient due to advances

in in technology.
 Through the use of the following:
Communicatio  Cell phones
n  social networking websites
 e-mail and instant messaging
  Web portals and electronic databases
 to develop linking communities together
 Advances in technology are allowing the banking sector for the
Use of ICT in delivery of banking products and services more conveniently

Banking Sector and successfully to the customer than ever before the banking
products and services are delivered to the customer.
 Rapid access to critical information and the ability of the bank
to act quickly and effectively
  is an industry and a section of the economy devoted to the

Banking Sector holding of financial assets for others and investing those
financial assets as a leveraged way to create more wealth.
  The bank gains a dynamic competitive advantage due to the use
of ICT and by having an accountable customer service
environment, direct marketing, and new rationalized business
Use of ICT in processes.

Banking Sector  ICT has increased the level of competition between the banks
and forced them to integrate the new technologies to compete
and satisfy their customers.
  ICT has made the banking sector more innovative and
competitive because of the advancements of information and
communications technologies.
 With the use of ICT in banking, it allows banking sector to
fulfill the needs of customers by strengthening their internal
Importance of control systems.
ICT in Banking  Extensive use of ATMs, Internet banking, mobile banking,
smart cards, 24/7 services, plus the ability to offer a wide verity
of products and services have enabled the banks to improve
their service that is provided by the banking sectors to
customers.
  It is a combination of various types of media including sound,
graphics, animation, video and text.

Multimedia  It is the use of a computer to present and combine text,

graphics, audio, and video with links and tools that let the user
navigate, interact, create, and communicate (google.com).
 Business
 Business applications in multimedia are presentation, training, marketing,
advertising, product demos, catalogues, networked communication and
voicemail.

School
 Use in teaching. This also can make technology to improve teaching and
learning the practical possibilities is endless.

Where to use Home

 Multimedia now from the gardening, cooking, home design, remodeling
Multimedia and repair to genealogy software is entered the home. Maybe in Malaysia
only youngsters use multimedia more than elderly people, but in overseas
elderly people are also very keen in learning about this. Finally, most of
the multimedia project will reach through the family TV or monitor, built-
in interactive input. Either in the old East-West Women Network TV or
high-definition set user. After that, home consumers can use own computer
to watch movie such as CD-ROM or DVD driver. We want set-up a player
that hooks up to television such as Nintendo, X-box or PlayStation
machine. Therefore, have multimedia at home so we not so boring at
home.
 Virtual Reality
 Virtual reality is a multimedia extension, and it uses imagery,
sounds, and animations of basic multimedia elements. Because it
requires from a person stringing is navigation feedback, maybe
virtual reality is an interactive multimedia in its fullest extension.

Where to use It is often used to describe a wide variety of applications

commonly associated with immersive, highly visual and 3D

Multimedia environments. Simulation environment can be similar to the real

world, for example is in the pilot or combat training, simulation or
it can be significantly different from the reality as in virtual reality
games. This definition will be somewhat ahead of romantic
attention. Then the people tend to agree with wearing a suit virtual
reality display and data.
 Public Places
 In the public places have hotels, train station, shopping malls,
museums, libraries and grocery stores. We make the multimedia in
public places is for the people provide 24 hours a day also can use

Where to use
the multimedia in them life. In this is piped to wireless devices
such as cell phones and PDS. The wireless is at anywhere and

Multimedia anytime because that can give the people at any moment also can
online to research any things. This make easier to people, then
they don’t want go back home just can online. That can save time
and also can make the life more enrich.
  ICT has impacted multimedia learning of language with its
attractive and interactive strengths to provide easy to reach
multimedia language materials (MMLM); such MMLM are

Impact of ICT packaged with graphical, textual, animated, audio and video
materials delivered to the end-user through wide variety of
in Multimedia electronic devices, primarily via computers, smart boards and
phones.
  the action of providing or being provided with amusement or
enjoyment. (google.com)
 is a form of activity that holds the attention and interest of an
Entertainment audience or gives pleasure and delight. It can be an idea or a
task, but is more likely to be one of the activities or events that
have developed over thousands of years specifically for the
purpose of keeping an audience's attention. (Wikipedia)
  ICT has created new jobs for the programmers who develop games,
software’s that operate multimedia equipment’s.
 The use of ICT has greatly improved the production standards in the
entertainment industry bringing new experience in the industry like
3D movies, and televisions.

Impact of ICT  There is no need to have a TV so as to access entertainment;

smartphone technology has made it easier to access entertainment
in from anywhere.

Entertainment  The internet has made the entertainment materials more readily
accessible. There is no need to go to a movie or a music store to buy
Industry the movies since you can and download(video on demand). For
example the iPod comes with huge internal memory to store music
and one can access more and
 This has increased revenue and profits for the entertainment industry
due to Internet that has enabled to reach new markets readily
accessible from any corner of the globe.
  https://sites.google.com/site/finalenglishpaper302/main
References:  https://learningportal.iiep.unesco.org/en/issue-briefs/improve-learnin
g/curriculum-and-materials/information-and-communication-technol
ogy-ict
 https://www.bbc.co.uk/bitesize/guides/zbxbkqt/revision/3
 https://medium.com/@mabdulbasit01/what-is-ict-how-ict-has-transf
ormed-in-banking-world-2813b7b7d383
 https://slejournal.springeropen.com/articles/10.1186/s40561-020-001
34-7#:~:text=Moreover%2C%20ICT%20has%20impacted%20multi
media,wide%20variety%20of%20electronic%20devices
  https://madhavuniversity.edu.in/role-of-multimedia-in-informat
ion-technology.html
 https://www.academia.edu/5066850/IMPACT_OF_ICT_IN_ED
UCATION_ENTERTAINMENT_DEVELOPMENT_GOVER
References: NANCE_POLITICS_AND_INDUSTRY
 https://www.itbriefcase.net/the-impact-of-information-technolo
gy-on-medicine
 https://www.oberlo.com/ecommerce-wiki/ecommerce