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HABBIT : 5 Seek First To Understand, Then To Be Understood

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HABBIT:5 Seek First To Understand, Then To Be Understood.

- Principles Of EMPATHIC COMMUNICATION.

- Key Principle of effective INTERPERSONAL COMMUNICATION.

- First step in the process of win/win.

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 BARRIERS OF INTERPERSONAL COMMUNICATION

B 1: you can’t influence any one with technique only.

B 2: you can’t understand him and his unique situation and feelings.

OVERCOME FROM BARRIERS

You have to build the skills of empathic listening on a base of

character that inspires openers and trust and you have to build the
emotional bank accounts that create commerce between hearts.

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 EMPATHIC LISTENING

- Empathic listening is not a techniques of “ACTIVE” listening or

“REFLCTIVE” listening.

- Empathic listening is, mean listening with intent to UNDERSTAND.

Seeking first to understand, to really understand.

- Empathy is not sympathy (in form of adjustment and agreement).

- Empathic communication involves: 10% of communication, and

30% of sound, and
60% of body language.

- Empathic listening is also risky.

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 DIAGNOSE BEFORE YOU PRESCRIBE

The professional learns how to diagnose, how to understand. He also

learns how to have the integrity to say, “My product or service will not
meet that need” if it will not.

Example- SALES PERSON

- The key to good judgments understands. By judging first, a person will

never fully understand.

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 FOUR AUTOBIOGRAPHICAL RESPONCES

EVALUATE: we either agree or disagree.

PROBE: we ask question from our own frame of reference.

ADVISE: we advise on basis of our experience.

INTERPRET: we try to figure people out, to explain their

motives and behavior, based on our own motives and
behavior.

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 THEN SEEK TO BE UNDERSTOOD

Seek first to understand….. Then to be understood. Knowing how to be

understood is the other half of habit 5, and is equally critical in reaching
win/win solutions.

Three Greeks words contain the essence of seeking first to understand and
making effective presentations.

ETHOS: You personal credibility, the faith people have in your integrity
and competency. it's trust)

PATHOS: Pathos is the empathic side- it’s the feeling. emotional trust of
another person’s communication)

LOGOS: Logos is the logic, the reasoning part of the presentation.

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THANKS