Prepared By:

ABHISHEK JAISWAL(14)
VIKRAM GUPTA(19)
GAURAV KUMAR(21)
ATEET GUPTA(28)
VARUN YADAV(47)
SIDDHARTH LOHO(59)
 Interpersonal Communication
All aspects of personal interaction, contact, and communication between individuals or members of a group is
known as Interpersonal Communication.

Effective interpersonal communication depends on a variety of interpersonal skills including

(i) listening
(ii) Asserting
(iii) Influencing
(iv) Persuading
(v) Empathizing
(vi) Sensitivity and
(vii) Diplomacy.

Important aspects of communication between people include

body language and other forms of nonverbal communication.
 Four Principles of Interpersonal Communication

1. Interpersonal communication is inescapable

People are not mind readers and people judge you by your behavior, not your
intent.
Our attempt is not just to communicate things but also make them get idea.
Through not only words, but through tone of voice and through gesture, posture,
facial expression, etc., we constantly communicate to those around us
2. Interpersonal communication is irreversible
A Russian proverb says, "Once a word goes out of your mouth, you can never
swallow it again." You can't really take back something once it has been said.
The effect must inevitably remain.
3. Interpersonal communication is complicated
No form of communication is simple. Because of the number of variables
involved, even simple requests are extremely complex.

4. Interpersonal communication is contextual

communication does not happen in isolation. There is:
• Psychological context, which is who you are and what you bring to the
interaction. Your needs, desires, values, personality, etc., all form the
psychological context. ("You" here refers to both participants in the interaction.)

Relational context, which concerns your reactions to the other person.

• Situational context deals with the psycho-social "where" you are communicating.

An interaction that takes place in a classroom will be very different from one
that takes place in a Ground.
Cultural context includes all the learned behaviors and
rules that affect the interaction. If you come from a
culture (foreign or within your own country) where it is
considered rude to have long, direct eye contact, you will
be out of politeness avoid eye contact. If the other
person comes from a culture where long, direct eye
contact signals trustworthiness, then we have in the
cultural context a basis for misunderstanding.
 Barriers to Interpersonal Communication

• Environmental barrier

• Environment Disturbances
Traffic nuisances, loud speakers, unwanted noise.

• Poor Hearing
Born deaf, lost hearing due to accident.
 Contt…

•Mechanical Barrier
•Absence of means of communication.
•Faulty instruments.
•Interruptions on radio and televisions.
 Contt….

•Mental Barriers
•Poor pronunciation.
•Confused thinking.
•Communication overload.
Differnce between Formal & Informal
Organization
Formal Informal
•Organizational •People relationship
position •Interactive
•One way •Interest/hobbies
•Organizational need •Informal language
•Formal language •Dynamic
•Static
 Unstructured Organization
• The unstructured Organization are created independently
by colleagues regardless of position, actual job in the
organization or age.

• They have no officially installed leaders rather leadership

is earned either through contribution to the group,
experience or even influence in the group.

• Power in the unstructured organization therefore could

change rapidly from person to person depending on how
much the group respects influence within their members.
Interpersonal Communication in Unstructured
Organization
Benefit & Problem of Interpersonal
Communication in Unstructured Environment

Benefits
Helps get the work done
Tends to encourage cooperation
Fill in gaps in a managers abilities
Problems
Resist change
Leads to interpersonal and
intergroup conflicts
Rejects and harasses employees

Improves communication Operates outside of management

control
 Conclusion
• In Unstructured Organization power changes very rapidly from
person to person.
• There may be a conflict if the views are not similar of two or more
people.
• Interpersonal Communication in this environment depends upon
person to person, as their views will be different.

• Communication in this environment generally happens outside the

organization.
Thank You