Katie Hill

17 Lammermoor Road, Kirkintilloch, Glasgow, G66 2AZ Telephone: 0141 578 5277(Home); 077521 95796(Mobile) Email: katiehill94_@hotmail.co.uk

PERSONAL SUMMARY A polite, well-spoken and hardworking waitress with experience of working in a busy restaurant environment looking after the needs of customers. Always approachable, cheerful and possessing good observation skills as well as the ability to work alone or as part of a team. Keen to find a challenging position within an exciting employer where I will be able to continue to increase my work experience & develop my abilities. With a particular interest in retail work either sales, marketing or distribution, I would appreciate a position that provides the opportunity to continue to build further retail experience. WORK EXPERIENCE Pizza Express WAITRESS McDonalds- CREW MEMBER June 2012 - Present June 2011- June 2012

Duties: Welcoming Customers into the restaurant and escorting them to their seat. Receive food & drink orders & serve customer requests to the standards required. Serving dishes to customers at tables. Ensure timely delivery of all food & beverage items to customers.. Making recommendations from the menu if requested. Answer guest queries in a polite and helpful manner. Clearing cutlery and dishes away from tables... Check on customers asking if they are enjoying their meals and service. Ensuring the food service area is left clean and tidy once all the guests have left. Looking after guests with special needs i.e. dietary requirements, allergies, mobility etc.

KEY SKILLS AND COMPETENCIES The motivation to learn new knowledge and skills Good customer service skills Initiative and enthusiasm Good leader and hard working Good listener and loves working as part of a team QUALIFICATIONS

5 Highers German [A] Music [B] Religious Education [B] English [C] Maths [C]

8 Standard Grades German [1] Music [1] Maths [2] English [2] Modern Studies [2] French [2] Biology [2] Chemistry [2]

VOLUNTARY WORK EXPERINCE From 2010 till 2011 I volunteered at my local church by helping out with young children in the Brownies and attending Guides. I extremely enjoy meeting new people and working with young children. Being a team leader with the Brownies gives me the responsibility of making sure the children are safe as well as organising games and taking them camping.

REFRENCES Available on Request.