CHUYN QUY TRNH MI GII BT NG SN

L Nguyn Tun Anh Ban Tng Gim c Cng ty C Phn a c ACB (ACBR)

Footbal

1. Khai thc khch hng tim nng

Khch hng tim nng l hi th, nu khng th s

cht - Cng nhiu khch hng tim nng, xc sut giao dch cng cao - Thng xuyn, lin tc, to thi quen khai thc khch hng tim nng

Khch hng tim nng H l ai ?

Ngi chuyn u t BS qua cc thi k st t Mi kh ln c lng tin nhn ri Ngi u t chng khon Nhn vin c thu nhp kh : Gim c, k ton, kin trc s, Rt c th l nhn vin mi gii, nhn vin cng ty ch u t, ngi lm ngnh BS Nng dn, ngi khng i lm ngi c bo ung caf c ngy Thm ch c thy c gio, gio s, tin s,

Ngun khai thc H u?

Qua quan h c nhn gii thiu Tm trn bo mua bn, rao vt, trang web T khch n vn phng mi gii tm hiu T khch hng quan tm n qung co BS tm n Ngun khai thc t cc knh tip th ca cng ty, vn phng mi gii : hi ch, pht t ri, th tip th trc tip

Cch thc khai thc Tip cn h nh th no ?

Qua trao i tip xc hng ngy Qung co trn bo, trang web, cc phng tin thng tin i chng Qua gii thiu bn b, ng nghip, ngi quen Danh sch khch hng quen bit c Ngun d liu khch hng ca cc cng ty mi gii, cng ty ch u t

iu d qun v xem thng !

Lu tr d liu khch hng, phn tch v phn khc th trng Ln k hoch, t ch tiu quan h, khai thc, thng xuyn b sung danh sch khch hng tim nng

2. Tip nhn yu cu khch hng

Thu thp thng tin Tm hiu ng nhu cu Xc nhn thng tin & nhu cu thng qua nhng biu mu c sn nh : Phiu yu cu gi bn, Phiu yu cu tm mua K nng tip xc khch hng ln u rt cn thit giai on ny

i vi khch hng gi bn

Tm hiu khch hng gi bn Chnh ch hay trung gian (s phin toi ! bn lnh hay mo him ?) ng c, thi gian yu cu tng giao dch BS: chuyn nghip hay nghip d ?

Tm hiu sn phm gi bn

Php l BS Thng tin sn phm BS c th Gi tr (gi gc, gi chnh lch) Mc ri ro (v php l, giao dch, )

i vi khch hng tm mua

Tm hiu khch hng tm mua Mc ch tm mua : u t, an c, Kh nng ti chnh D tnh, kh tnh (phong thy, php l an ton )

Thng tin cho khch hng ang tm mua sn phm Bt ng Sn

V tr, khu vc BS quan tm Loi hnh v c im c th BS Php l BS Gi tr BS

3.T vn

Hy nh rng:

Tm l bnh thng ca khch hng : gi bn vi

gi cao nht, tm mua vi gi thp nht

Lun lun s h K nng t vn v kinh nghim trong nghip v l

quan trng !

Cn chun b trc thuyt minh ph dch v mi gii

i vi khch hng gi bn

T vn v gi tr BS, cn am hiu th trng v cm nhn v gi tt Thng thng nhn vin mi gii mun gi tr khng cao d cho bn Hy nh k thut c nhn tm, trnh lm khch hng sc v s am hiu v th trng rt quan trng ng qun : Mi chuyn u c th thng lng v lun to quan h lu di vi khch hng l cn thit V chc chn rng : Phi nu phng php s lm g bn cho khch hng trong thi gian nhanh nht vi gi tt nht

i vi khch hng tm mua

Ngc li vi bn bn : nhn vin mi gii mun gi tr nhu cu mua khng thp d tm sn phm gii thiu. Nhng ng khch hng quay lng li vi chng ta Trong trng hp cn thit, t vn sn phm thay th vn ph hp vi nhu cu khch hng Nu u im v sn phm, th trng to gi tr hp l ca sn phm tm mua S cam kt tch cc tm kim, h tr c lc cho khch hng

S chun b thuyt minh ph dch v mi gii

Khch hng rt kht khe trong vic tr ph mi gii, thng than phin : ph cao !, so ph vi cc n v mi gii khc, thm ch khng xng ng nhn ph mi gii Vic cn lm l chng t cng sc v gi tr Gi tr v cng sc: thi gian nhanh chng, p ng ng nhu cu, phc v nhit tnh, giao dch thun li, dch v tt

4.Tip th

Cch thc tip th Rao ng trn h thng, tip th ni b Lin lc khch hng mc tiu trong d liu c nhn Qung co trn bo, internet Tip th trc tip Tn dng cc mi quan h c nhn tm sn phm

N lc tip th !!!

Tm khch hng ti hi ch
Contest Thi ua thc y bn hng

5. Thng lng

Thng lng gi c. Thuyt phc bn mua + bn bn t tha thun Cn chun b 3 bc thng lng t hiu qu ( l 3 bc g ???)

Bc 1 : Chun b thng lng

Tm hiu sn phm Tm hiu cc bn Chn thi gian, hnh thc tip xc Lp k hoch thng lng

Bc 2 : Tip xc thng lng

To khng kh ci m Thm d li mc tiu khch hng (c th thay i) a ra yu cu chnh xc, ngn gn C gng trnh dn chng tha nhn hn l ni hay cho qua Khng dn p khch hng to cm gic h gi Lng trc nhng cu hi s t ra

Bc 3 : Thng bo thng lng thnh cng

Thng bo cho bn bn v mua nhng c gng ca chng ta trong vic thng lng gi tt cho khch hng Thi gian tr gi v thi gian thng bo thnh cng khng c qu gn

6.Thc hin giao dch

Thi phc v nhit tnh thn thin, bn lnh, trnh ym th. Th hin tnh chuyn nghip, xc tin giao dch nhanh chng tin li Thng bo cho hai bn s tin d nh t cc v tin thanh ton Chuyn hai bn xem bn tha thun chuyn nhng Nhc nh bn bn em theo cc giy t ty thn v php l lin quan

Thc hin giao dch

Hn bn bn n trc k hp ng mi gii Gii thiu hai bn, xem xt cc giy t php l Gii p tha ng cc thc mc lin quan Thng bo mt ln na v : n gi, tin t cc, tin thanh ton Thc hin tha thun chuyn nhng

7. Kt thc giao dch

Gii p tha ng mi thc mc lin quan n BS Cm n v ghi nhn mi gp t khch hng Lu tr thng tin khch hng y Theo di tin trnh thc hin tha thun chuyn nhng Lin lc thng xuyn theo di th tc, thi gian chuyn nhng Thng bo hai bn bit trc v thi gian thanh ton theo tha thun chuyn nhng T vn kp thi khi gp khc mc, pht sinh C mt k lm chng cc ln thanh ton

Thu ph v kt thc thng v mi gii

Thc hin th tc thu ph Gii thiu v cc dch v cng thm Gi qu tng, th cm n Tm hiu khch hng c nhu cu mi Ghi nhn thng tin, lu tr Nhn nh mc hi lng ca khch hng

8. Duy tr v chm sc khch hng

Cam kt thc hin quy trnh chm sc khch hng cht lng, gia tng tnh chuyn nghip t hiu qu giao dch ti u nh k lin lc duy tr, pht trin quan h thn thit Thng xuyn cung cp thng tin v tip th BS mi

Footbal

Ni dung Quy trnh chm sc khch hng cht lng

CHUYN K NNG MI GII BT NG SN

L Nguyn Tun Anh Ban Tng Gim c Cng ty C Phn a c ACB (ACBR)

Cc k nng giao tip cn c khi tip xc khch hng

TO N TNG TT KHI MI TIP XC

Bn s khng c dp th hai to c n tng tt ni khch hng Trong vng 2 hay 3 pht u tin nhn vin phi t ra d c thin cm , ng tin cy v chuyn nghip bng cch :

chm sc hnh thc bn ngoi

CH NG CHO HI

l cung cch lch s th hin bn quan tm v tn trng khch hng Nhn bit khch hng t xa, k c lc bn ang bn tr li in thoi hoc bn rn vi ngi khc Ti ci, gt u biu l nh nhn bit hoc ng vin. Trnh ng l, khng hng nhn khch hng hoc ngp, nhu my

KHONG CCH TRONG PHC V

Khong cch thn thit Khong cch giao tip c nhn Khong cch giao tip x hi Khong cch cng chng : khong 0.5m : t 0.5m n 1.2m : t 1.2m n 2,2m : t nht 3.6m

LI CHO HI

Chn t xng h thch hp Ging ni r rng, hn hoan Nu l ngi quen th phi gi tn khch hng Kt hp vi ng tc Hi thm x giao

V MT

V mt vui ti, ci mt cch chn thnh v nng nhit Tm mt nhn vo v tr gia i mt ca i tng ng thay i tm mt tng hi ng ngm ngha i tng

BT TAY

Hy ch i tng a tay ra trc Tay nm cht, mt nhn vo mt h Ming ci thn mt Trnh bt tay hi ht

A V NHN DANH THIP

Cch trao danh thip danh thip ch d ly nht (ti o trn) Ly ra ngay lc gp khch hng Phi trao trc mt khch, pha tay phi Nn dng 2 tay Khng nn m thm ln mt bn Va trao va ni

Cch nhn danh thip Nhn bng 2 tay Ci u cho v hng danh thip danh thip trn mt bn, ngay trc mt. nu khng c bn, sau khi cho ta b vo ti o hoc s tay Khng nn cho vo ti qun hoc va cm va mn m.

CCH I NG

ng thng, t th thoi mi t nhin Bc i khoan thai, mnh dn Khng nn ng tr mt chn Trnh t tay ti qun, bc l chn

T TH NGI

Ngi mt phn pha trc ci gh Ngi thng, thoi mi, hng ngi ti trc biu l s quan tm v lng nghe Tay m rng, u hng thng, t th kho mnh Trnh da tng, ng ngn trn bn, khoanh tay, rt vai so c, rung i, nhp tay trn bn, nghch xoay bt vit, b khp ngn tay, ngoy tai, mi

Lng nghe khch hng ni mt cch tch cc

Hng mt nhn, th hin s tn trng, Hi nghing ngi ti pha trc ng ngt li h Tp trung ch v s dng giao tip bng nh mt

Xc nhn iu nghe bng cc tn hiu ca nt mt c ch

Biu l cm nhn khuyn khch cuc i thoi, C th s dng mt s t cm thn nh: , , mnh hiu, vng, m, m, tht vy

S dng mt s cu biu hin s quan tm

Tht vy sao, nghe hay qu ! Anh c th gii thch r hn khng ? Anh ni rt c l ! Ti hiu ti sao anh cm nhn iu Nu ti vo a v ca anh, ti cng cm gic ging nh vy !

Before you sell a property, You must first sell yourself.

Chn thnh cm n

Contact : L Nguyn Tun Anh Email : anhlnt@acbr.com.vn Handphone : 0903. 979 050