Complain Customer complaintService wasnt as good this time as it was the last time we were here The server

didnt seem to be interested in doing what he/she was supposed to do. Why cant she/he do it the right way?

Excuse Everybody has good days and bad days, we are doing our best to please you, but we cant always be perfect. We are sorry. While we train them to do it the right way, sometimes they just seem to ignore what we taught them.

Incident A famous restaurant kept changing their waiters every few months. This led to customer dissatisfaction as some waiters served well while some showed arrogance in their attitude. Air India air hostess not interested in demonstrating the safety instructions twice. Also they didnt show any enthusiasm while serving the complimentary food being served on Air India flight.

Strategy To Improve We will fix some guidelines and put up a check list which every waiter must follow before start serving any customer e.g. Bharat Petroleums Pure for Sure (POS) strategy We will have a trip based incentives for each air hostess and steward and the incentives would be based on team performance on each flight which will be calculated by standard questionnaire.