Muhamad Syapiq bin Mat Nor (2007232696) Muhamad Azfar bin Mohd Sharipp (20072) Nur Fatin binti Abdullah (20072) Nur Nadiati binti Ismail (20072)
-ACD6A5-
Arte de Pelo Hair Salon ETR 300 Business Plan
Arte de Pelo Hair Salon
Page 2 Table of content Contents Page Executive summary
1.0 Introduction 4 2.0 Purpose 5 3.0 Company background 6 3.1 Logo 7 4.0 Partners background 8-12 4.1 Partnership agreement 13-16 5.0 Location of business 17 5.1 Layout plan 18 5.2 Advantages 19 6.0 Marketing plan 20 6.1 Service description 20 6.2 Target Market 21 6.3 Market size 22 6.4 Competition 23-24 6.5 Market share 25-30 6.6 Sales forecast 31-34 6.7 Marketing strategy and budget 35-44 6.8 Marketing budget 45 7.0 Operations plan 46 7.1 Process planning 46 7.2 Operations layout 47 7.3 Production planning 48 7.4 Material planning 49-55 7.5 Machines and equipment planning 56 7.6 Manpower planning 57-58 7.7 Overheads requirement 58 7.8 Location 59 7.9 Business and operations hours 60 7.10 Licence, permits and regulations required 61 7.11 Operations budget 62 7.12 Implementation schedule 63 8.0 Organizational plan 64 8.1 Organization mission and vision 64 8.2 Organization chart 65 8.3 Manpower planning 66 8.3.1 Schedule of task and responsibilities 66-67 8.3.2 Schedule of remuneration 68-69 8.4 List of office equipment 70-71 8.5 Organizational/administration budget 72 Arte de Pelo Hair Salon
Page 3 9.0 Financial plan 73 9.1 Project implementation cost 74 9.2 Sources of financing 75 9.3 Pro forma cash flow statement 76-77 9.4 Pro forma income statement 78 9.5 Pro forma balance sheet 79 9.6 Financial Analysis 80-85 9.7 Budget 86-88 9.8 Depreciation schedule 89-90 9.9 Loan repayment schedule 91 9.10 Sales and purchases projection. 92-93 10.0 Appendices 94-100
Arte de Pelo Hair Salon
Page 4 Executive Summary 1.0 Introduction Arte de Pelo is a hair salon located in 15, Jalan Telawi 4, Bangsar, 59100 Kuala Lumpur that allows the entire family to have their hair needs satisfied in one convenient location. Arte de Pelo serves men, women, and children and accepts appointments as well as walk-ins. Arte de Pelo also sells retail hair care products. Arte de Pelo is able to serve the entire family in one quick, convenient visit.
While there are many "quick salons" like Arte de Pelo, Arte de Pelo will excel due to its attention to detail regarding customer service. Through unheralded customer attention, Arte de Pelo will slowly but surely gain market share as it services the entire family, creating long-term relationships. Lastly Arte de Pelo location will allow it to attract a lot of walk in traffic.
People across Malaysia have decided to use our services when they want to fulfil their hair need, for example to have their hair cut or to make over their appearance through different hair style. Arte de Pelo has foreseen this opportunity to provide the finest and highest quality of hair cut and styling to all people, despite their age or gender. This has shown that Arte de Pelo has the calibre to be one of the most successful hair salons in Malaysia.
We, Arte de Pelo, saw the opportunity that this business has the potential of success provided that it is handled efficiently. The people have always needed to take care of their hair, as the hair reflects their personality, and to make them feel more confidence and comfortable. Arte de Pelo sees this as a way to prosper in this market, by taking advantage of all these peoples need.
Arte de Pelo Hair Salon
Page 5 2.0 Purpose This business plan is prepared because to convince venture capitalists, investors and banker in order to raise capital and obtain support for the venture. We need investors to raise fund for the purpose of company management and upgrading.
This business plan is also being drafted so that Arte de Pelo will get the financing it needs in order to start its business. The loan is crucial in order to start the business, so the presentation of this business plan is vital to gain the confident of the bank.
Arte de Pelo has asked from Maybank for a loan up to RM 50,000 so that it can build itself in this business. The other RM 100,000 will be from the accumulated capital provided by each shareholder in the company. Each shareholder has agreed to contribute RM 20,000 each.
The financing will be used to purchase a start up assets like salon equipments, furniture and fittings, store front and artwork, advertising and many more. We can get all this items from our trusted suppliers, and they have agreed to provide products with the best offer ever.
We also use this business plan as a guideline to the manager in order to succeed in the business. Arte de Pelo has all the ingredients to be one of the best in the business. We have set out our entire target in order to be successful. This business plan will includes company background, marketing strategy, operation plan, sales forecast and also the most important, the financing plan of the business.
Arte de Pelo will fully utilize all the assets so that it can maximize the profit. The profit that the company gets will be used to pay the loan that is given. Arte de Pelo is completely confident that it will be able to pay the loan back including the interest payment in the loan given.
Arte de Pelo Hair Salon
Page 6 3.0 Company background
Name of company : Arte de Pelo Enterprise. Address : 15, Jalan Telawi 4, Bangsar, 59100 Kuala Lumpur, Wilayah Persekutuan. Telephone number : 03-22827667 Fax number : 03-22827678 Email : artedepelo@yahoo.com Form of Business : Partnership Main activity : Hair cutting and stylist Date of Registration : 1 April 2010 Number of Registration : M0457129-D Date of Commencement : 8 April 2010 Initial Capital : RM 100,000 (own) RM 50,000 (loan) Name of Bank : Maybank Bhd
Arte de Pelo Hair Salon
Page 7 3.1 Logo
This logo represents: Image: beauty is essential to all people. Black and grey colour: symbolize elegance and stylishness.
Arte de Pelo Hair Salon
Page 8 4.0 Owners or Partners background.
CHIEF EXECUTIVE OFFICER
Name: Muhammad Syapiq bin Mat Nor Date of birth: 29 march 1987 Place of birth: Hospital Kuala Lumpur Address: No 23, Lorong D/2, Kampung Pandan, 55100, Kuala Lumpur Interest: Racing cars and drifting. Qualification: BACC in year 2005 (Graduated in Uitm Shah Alam), ACCA in year 2007 (Graduated in Dublin business school) Position: Chief executive officer Skills: 1. A visionary and full of energy to drive towards success 2. Ability to manage employees efficiently Experiences: Has 4 years of working experiences in a corporate company and worked as a finance department manager until he decided to pursue a business in this market. Details of the post: As the Chief executive officer of the company, this job requires the manager to set up the mission, vision and objective for the long term of the company. The Chief executive officer also needs to organize, motivating and to control of his down liner to be always on top of their job.
Arte de Pelo Hair Salon
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FINANCIAL MANAGER
Name: Muhammad Aizat b. Ishak Date of Birth: 8th February 1989 Place of Birth: Hospital Muar, Johor. Address: 45-15-12, Menara Orkid,Bandar Baru Sentul,51000 Kuala Lumpur Interest: Surfing, Thaiboxing, Singing. Qualification: B.ACC in year 2007 (graduated in UiTM Shah Alam), ACCA in year 2010 (graduated in Dublin Business School, Ireland) Position: Financial manager Skills: 1. Very good accountability in doing his job. 2. A person with a broad view of management and corporation. Experiences: Was an accountant for a very well known corporate company. He worked there as an accountant for 2 years before he decided to be a business partner in this project. Details of the post: As financial manager, the main job in this post is to record everything about finance of the company. This job also needs high experience of evaluating and decision making about finance. More important, the prediction of the future economic, with this ability, we can maintain our company financial better.
Arte de Pelo Hair Salon
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MARKETING MANAGER
Name: Muhamad Azfar bin Mohd Sharipp Date of birth: 29 June 1985 Place of birth: Hospital Besar, Klang Address: No 3, Jalan Jeram,8/22,40000,Shah Alam, Selangor Darul Ehsan Interest: Soccer, rock climbing and sky diving Qualification: Bachelor in Marketing (University of Carnegie Mellon, Pittsburgh US), Certificate III in hairdressing (UK Hair Academy, United Kingdom) Position: Marketing Manager Skills: 1. Able to market products effectively 2. Has a very good communication method 3. Very good in getting point across Experiences: A very experienced marketer and hair dresser. Before agreeing to this job, he was an assistant marketing executive at A Cut Above for 3 years. His experiences are very valuable to Arte de Pelo. Detail of the post: As a Marketing Manager, the main role in this post is to gather sufficient and reliable information from the public and current events to ensure that the service we provide meets their expectation. More importantly, marketing is an effective way to spread the word about the outstanding service that we provide. For one day, Arte de Pelo will be a major business in hair styling and salon.
Arte de Pelo Hair Salon
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PUBLIC RELATION / OPERATIONAL MANAGER
Name: Nur Fatin Binti Abdullah Date of birth: 8 November 1985 Place of birth: Hospital Besar Kota Bharu Kelantan Address: Q1-3, Jalan Lengkok Abdullah, Bangsar 59000 Kuala Lumpur Interest: Shopping, dancing and mountain climbing Qualification: Bachelor in Business Admin, (University of Surrey, United Kingdom) Certificates III in Hair Dressing ( Brisbane School of Hairdressing, Australia). Position: Public Relation Manager and Operational Manager. Skills: 1. Has the ability and confidence to face people 2. Speaks bilingually 3. Good in controlling products and planning. Experiences: Before joining this venture, she had worked in Thomas n Guys as senior hair cutter for 2 years and had worked as sales person at ZARA Company for 8months. Detail of the post: As a Public Relation Manager, the main role in this post is to maintain a good relationship between customers and company, as the customers will become loyal. And as an Operational Manager, the main role in this post is to concerned with the production of goods and services and ensuring that business operations are efficient in terms of using as little resource as needed, and effective in terms of meeting customer requirements.
Arte de Pelo Hair Salon
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HUMAN RESOURCE MANAGER
Name: Nur Nadiati binti Ismail Date of birth: 20 November 1985 Place of birth: Hospital Uni. Sains Malaysia,Kelantan Address: 201, Jalan 1, Taman Sekamat, 43000 Kajang, Selangor. Interest: Play piano, sky diving and sewing. Qualification: Bachelor in Accountancy (UiTM Shah Alam), Bachelors Degree in Human Resource Management (University of Southampton, United Kingdom) Position: Human Resource Manager Skills: 1. Ability to find the right person for a job 2. Has a great conversing method Experiences: Before joining this venture, she has worked as a human resource executive in Celcom Communication for 2 years Detail of the post: As a Human Resource Manager, the main roles in this post is to recruiting and interviewing new potential staff as well as orientate new staff, explaining job description, policy, and procedures of Arte de Pelo Salon.
Arte de Pelo Hair Salon
Page 13 4.1 PARTNERSHIP AGREEMENT This agreement will bind the partners with the following aspects: 4.1.1 Types of Business: The business has been registered under the Register of Business using the name of Arte de Pelo Enterprise. This business is a company that generally offers Hair Salon services. The service line of this company is hair cut, hair colouring, hair rebonding and hair perm.
4.1.2 Capital: Each partner has contributed the capital as below: Muhamad Syapiq bin Mat Nor RM 20,000 Muhammad Aizat bin Ishak RM 20,000 Muhamad Azfar bin Mohd Sharipp RM 20,000 Nur Fatin binti Abdullah RM 20,000 Nur Nadiati binti Ismail RM 20,000
RM 100,000
Arte de Pelo Hair Salon
Page 14 4.1.3 Period of Partner Agreement: From the consent of all partners, we agreed that: They had to run at least five years (5) and partners are prohibited from dissolving the business without the consent of other partners resolutions to other partners. 4.1.4 Distribution of Profits and Loss: Every partner has belonging this business and the amount of the profit from this business as well. The partners will distribute profit according to capital distribution. Any losses will be liable among partner equally according Partnership Act 1961. 4.1.5 Perquisite: Any additional pay is to follow current profit and will be present in the end of annual financial report. 4.1.6 Partnership Property: Owned by the partnership and partners because it is not separate legal entity (Partnership Act 1961 S.22) 4.1.7 Death: The representive of the death partners can appoint to the business under the Malaysian Law. The close members of the family upon the entire death partner share can make the transmission of the state. 4.1.8 Bankruptacy or Dissolution of Partnership: When the partner is found lunatic, permanently unsound mind [Partnership Act 1961 S.37 (a)] When a partner permanently incapable of performing his part of the partnerhip contract [ Partnership Act 1961 S.37 (b)] When a partner calculated to affect prejudicially the carrying on the business [ Partnership Act 1961 S.37 (c)] Arte de Pelo Hair Salon
Page 15 When the partner willfully or persistently commits a breach of the partnership agreement or otherwise [ Partnership Act 1961 S.37 (d)] When the businness of the partnership can only be carried on at a loss [Partnership Act 1961 S.37 (d)] Whenever in any case circumstances have arisen which in the opinion of the court , render it just and equitable that the partnership be dissolve [Partnership Act 1961 S.37 (f)] 4.1.9 Retirement: If any partner who want to retire from the business must have consent from others partners. They will get back their invets and the notice of retirement must be given 3 months before the retirement date. 4.1.10 Others: Each of the partners must act in good faith and respect other partners. Partners must have willingness and interested to make the business more succesful and giving full commitment for the business. They also must be honest and straight forward in order to execute responsible as a partner.
Arte de Pelo Hair Salon
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___________________ (MUHAMAD SYAPIQ BIN MAT NOR) CHIEF EXECUTIVE OFFICER
___________________ (MUHAMMAD AIZAT BIN ISHAK) FINANCIAL MANAGER
____________________ (MUHAMAD AZFAR BIN MOHD SHARIPP) MARKETING MANAGER
_____________________ (NUR NADIATI BINTI ISMAIL) HUMAN RESOURCE MANAGER
Arte de Pelo Hair Salon
Page 17 5.0 Location of business.
Arte de Pelo 15, Jalan Telawi 4, Bangsar, 59100 Kuala Lumpur, Wilayah Persekutuan.
We are here!!
Arte de Pelo Hair Salon
Page 18 5.1 Layout plan.
40 ft BUILDING SIZE 40ft length X 60ft width 12ft height
60 ft Arte de Pelo Hair Salon
Page 19 5.2 Advantages One of the advantages of setting up our shop in Jalan Telawi, Bangsar is that we have a constant traffic of customers. People who get into the Megamall, Bangsar Village and Bangsar Shopping Centre are bound to come to the shop if they see something from our services that we provide that attracts their eyes. It is also are very close to housing area and workplace area. We believe this will be one of the best reasons why this site of business will be one of the best decisions that we have made. Another reason is that Bangsar are the centre of attraction of people from many ages, ethnics and foreigners as well. Foreigners are usually like to hang out at Bangsar as Bangsar is commonly known as Beverly Hills Malaysia. So this is one big advantage that our shop can be highly known not only for resident in Malaysia but also the foreigners. There are a-lot of shop lots especially boutiques and restaurant near to our shop. So this will allow us to attract more customers to visit our shop when they pass by and if the customers have their friends that wait for them, they can enjoy to window shopping or visits the boutiques or other shops while waiting for their friend to finish the hair services if they do not want to sit and relax at the waiting room. Bangsar is located in the middle of Kuala Lumpur and very near to Damansara. It is also near to KL Sentral, Midvalley Megamall, Bangsar Village 1 & 2, and also Bangsar Shopping Centre. So, it is not possible to get public transport and it is easier to get to the shop. There are also many amenities available here. For example, mosque, restaurants, boutiques, banks, sports centre, shopping malls, schools, public transportation like buses and taxis, ATM machines and many more. We believe that this premise is the best for our business to operate as it has so many advantages around the location and this will increase our profit and made our shop highly known to everyone.
Arte de Pelo Hair Salon
Page 20 6.0 Marketing plan 6.1 Service Description 6.1.1 Services Arte de Pelo provides hair styling for the entire family. This includes hair cuts for men and women, hair perm, hair rebonding and hair colouring for men and women, as well as hair cuts for children. Shampoos will be offered for all adult services. Service is offered on a walk-in basis or by appointment. Arte de Pelo will emphasize a customer-centric service where the customer's needs are always the priority.
6.1.2 Service Descriptions The following is an overview of our main services by category: 1) Hair cut This is the main service that we offered here. There are levels of hair cutter we have provide with from junior, senior and professional to meet the customers budget and expectation. 2) Hair colouring As this type of services, we provide various types of colour to be match with customers demand. 3) Hair rebonding We offer this service for those who want to straighten their hair either women or men. 4) Hair perm This is one of the services we provide for those who want to curl their hair.
Arte de Pelo Hair Salon
Page 21 6.2 Target Market. Arte de Pelo target markets will consist of the following groups:
6.2.1 Men will typically make up 70-75% of the clientele. o Men have shorter hair requiring a faster, simpler job.
6.2.2 Females who cannot afford an upscale salon. o Women tend to favor a female specific upscale salon if they can afford it. There is not often a difference in quality of an upscale salon relative to a family hair salon other than a upscale salon will tend to pamper you more, only accepts appointments, and the facility is generally a bit plusher. Someone who is fiscally responsible as opposed to someone who likes opulence will favor a family style salon.
6.2.3 Young mothers with children. o Most young children are notoriously difficult when it comes to getting haircuts. A family style salon is a more laid-back place that allows the children to play while they are waiting and then will work with the parents in calming the kids nerves when they are ready for their shearing.
70% 20% 10% Market Analysis Males Females Mothers with Young Children Arte de Pelo Hair Salon
Page 22 6.3 Market Size
Market size is total potential purchase that is expected from the target market. Estimation of market size required information regarding the particular market the business intends to enter. The potential purchase includes purchase of the competitor within the same market. Bangsar is develop city where there are many infrastructure and services provided to its surrounding. Bangsar also surrounded with working place, universities, college and housing area. Besides that, each of the area within Bangsar are provided with public transportation such as busses, train and taxis. Furthermore, two of the established shopping complex that is Bangsar Village and Bangsar Shopping Centre are situated in Bangsar. From the seasonal factor, Bangsar will be crowded with people during seasonal event such as New Year, Hari Raya, Chinise New Year and other event. We consider that 30% of population in Bangsar as total buyers that will use hair services. Usually people like childrens, students, families, business person and others are in bangsar because of work, school, shopping and spending their time with family. Our business has identified our target market that is mainly on male and female. Therefore, from the 30% of the population that use hair services, Arte de Pelo target around 24% from the total people who use hair services. Thus, other competitors will conquer the balance of the population.
Arte de Pelo Hair Salon
Page 23 6.4 Competition At our location, Arte de Pelo has some competitors as same business like us. Arte De Pelo looks three competitors as the major competitors in salon market which is Hair Concept, Inspiration Alan Salon and La Bell Hair and Beauty Salon . We look competitors as an incentive to improve our company to be good in providing the best services to customer. Arte de Pelo also takes the competitors as healthy challenge. It just wants to make a variety in market competitors especially at Jalan Telawi, Bangsar. So, customer can also have many choices to meet their preferences. At the same time, Arte de Pelo will also provide good and quality services to meet their expectation and satisfying their wants.
The similarities with the competitors are same which is providing services related to salon. The difference of our company with the competitors are our company provides sub services that differentiate our salon from other competitors like offering drinks to customers, surf internet on laptop while colouring their hair, membership card and private room for female muslim and artist. Our company also overcomes the competitors by providing hair cutting services for big event such fashion show and runaway, reality tv show and wedding ceremony.
6.4.1 Competitors list
Major
Inspiration Alan Salon 20 Jalan Telawi, 59100 Bangsar, Kuala Lumpur.
Strength: a) The company has established early than Arte de Pelo Salon. b) Strategic place which is continuous people passes by their salon c) It is commonly known in east Malaysia. Weaknesses: a) All types of services provided are too expensive compared to Arte de Pelo salon . b) Newly introduce in peninsular Malaysia.
Arte de Pelo Hair Salon
Page 24 Minor La-Bell Hair & Beauty Salon 62 Jalan Telawi, 59100 Bangsar, Kuala Lumpur.
Strength: a) The company has established early than Arte de Pelo Salon. b) Business focus on hair and other services such as pedicure and medicure. Weaknesses a) Location is not strategic because is not continous people passes their salon. b) Services that provided are too expensive c) Lack of promotion.
Hair Concepts 9a Jalan Telawi 2, 59100 Bangsar, Kuala Lumpur.
Strength: a) The company has established early than Arte de Pelo salon. b) Good promotion deal. Weaknesses a) All types of services provided are to expensive compared to Arte de Pelo salon. b) Inexperience labour force.
Arte de Pelo Hair Salon
Page 25 6.5 Market Share 6.5.1 Market Share before
45% 30% 25% Hair Colouring Inspiration Alan La Bell Hair Concept 55% 25% 20% Hair Cut Inspiration Alan La Bell Hair Concept Arte de Pelo Hair Salon
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40% 30% 30% Hair Rebonding Inspiration Alan La Bell Hair Concept 35% 33% 32% Hair Perm Inspiration Alan La Bell Hair Concept Arte de Pelo Hair Salon
Page 27 6.5.2 Market share after the entry of Arte de Pelo.
Based on our study, Arte de Pelo will conquer some of this section from other competitors by providing 30% in offering hair cut services for the market share. Arte de Pelo salon provides special services for Muslim women and also artist by preparing a private room for them. These services are rarely seen in other salon like La - Bell and Hair Concept. They only give 15% and 12% respectively. Inspiration Alan also gets slightly higher ranking compare to Arte de Pelo which provides 43%. Generally, people seek for hair salon to cut their hair in order to make over their appearance through different hair style.
30% 43% 15% 12% Hair Cut Arte de Pelo Inspiration Alan La Bell Hair Concept Arte de Pelo Hair Salon
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As the major competitor, Inspiration Alan contributes more on hair colouring services which carry out 35% of the total percentage. This is because, people are more confident to go there as their experience in handling their customers. La Bell contribute to 23% from the market share since the salon established earlier than Arte de Pelo. Arte de Pelo manage to beat Hair Concept by 2% and slightly lower than La Bell by only 1%. In general, both men and women will use this service in order to change their hairstyle with different colour.
22% 35% 23% 20% Hair Colour Arte de Pelo Inspiration Alan La Bell Hair Concept Arte de Pelo Hair Salon
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As we can see every salon that stated above provide hair rebonding services to customers. We conclude that Inspiration Alan 35%, La - Bell 25%, Arte de Pelo 20% and Hair concept 20%. The differences percentage of The Arte de Pelo with others is based on experience and influence of the salon because the other salon on the above are established earlier than Arte de Pelo. Hair rebonding is services that both men and women use in order to straighten their hair to meet their demand.
20% 35% 25% 20% Hair Rebonding Arte de Pelo Inspiration Alan La Bell Hair Concept Arte de Pelo Hair Salon
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Arte de Pelo also offers its customer with hair perm service. So, customer will choose either one of the salon stated from above in order to perm their hair. The percentages of the entire salon are slightly different that is Inspiration Alan 28%, La - Bell 25%, Arte De Pelo 24% and Hair Concept 25%. Hair perm service are offered from the entire salon above because the customers mostly women that want to curl their hair.
24% 28% 25% 23% Hair Perm Arte de Pelo Inspiration Alan La Bell Hair Concept Arte de Pelo Hair Salon
Page 32 Sales Forecast Analysis Hair styling is a major world industry, from the salon itself to products, advertising, and even magazines on the subject. It is primarily specialize in certain areas of hair care, such as coloring, up-dos for formal occasions, cutting or styling. Which salon one chooses will determine the level of expertise being performed for the service. These establishments are characterized by quality and type of services provided to the customer.
People across Malaysia have used hair salon services when they are in search of hairstyle that meets their expectation and our services proven to be popular amongst its receiver. The feedbacks that we got from them were mostly impressed with our services. This has shown that Arte de Pelo has the calibre to be one of the most successful hair salons in Malaysia.
We, Arte de Pelo, saw the opportunity that this business has the potential of success provided that it is handled efficiently. People have always needed hair services to bring benefits to them. Hair will grow day by day. Therefore, people will seek for salon in order to manage their hair. Arte de Pelo sees this as a way to prosper in this market, by taking advantage of the peoples need for hair services.
As for the place information, Bangsar, is an affluent residential suburb on the outskirts of Kuala Lumpur, lying about 4 kilometres (2.5 mi) south-west of the city centre. It is part of the Lembah Pantai parliamentary constituency. Bangsar is administered by Dewan Bandaraya Kuala Lumpur (DBKL) unlike other townships in the Klang Valley such as Petaling Jaya and Subang Jaya which have their own municipal councils. Neighbourhood residents' associations and business councils play a part in communicating with the local authority but they exercise no legal or administrative power.
As geographic description, Bangsar situated At 3751N 1014010E Coordinates: 3751N 1014010E, Bangsar lies respectively to the north and south of the neighbouring areas of Pantai Dalam and Damansara, and 4 kilometres (2.5 mi) south-west of Kuala Lumpur city centre.
Arte de Pelo Hair Salon
Page 33 Bangsar is bounded by Jalan Bangsar and Jalan Pantai Baharu to the south, Universiti Malaya to the west, Jalan Damansara (Sprint Expressway and Bukit Damansara) to the north and Bukit Persekutuan to the east. It has the following neighbourhoods or housing estates: Bangsar Utama, Bukit Bangsar, Bangsar Park Bukit Bandaraya, Taman SA, Bangsar Baru, Lucky Garden, Pantai Hills, and the areas off Jalan Bangsar. Jalan Maarof is Bangsar's main thoroughfare, dividing Bangsar into two main areas: east and west. On the east side lies Taman SA, Bangsar Park, Bukit Bangsar, Bangsar Utama and one-half of Bukit Bandaraya. The remainder of the other neighbourhoods lies on the west.
Bangsar is rather flat at the southern neighbourhoods of Bangsar Utama, Bangsar Park and the Off Jalan Bangsar area. This makes Jalan Bangsar in the south prone to flooding during heavy downpours. The terrain progressively rises towards the north up Bangsar Baru, before making a steep drop in elevation after Bukit Bandaraya.
As for demographic description, its earliest settlers were railway workers living next to the KL-Klang railway track and rubber estate workers. Starting with a community of mostly Indian civil servants, comprising teachers, firemen, telecommunications officers and the police, Bangsar grew to include young professionals of various races including Malays, Chinese, Indian and expatriates, bringing its population to some 40,000 people by 2005.
Bangsar has grown rapidly in recent years, but has paid a price in terms of traffic jams and a shortage of parking places. Developments in neighbouring Bukit Damansara and Mid Valley Megamall have caused increased traffic to pass through Bangsar, especially along Jalan Maarof.
New shops and attractions are sprouting up in Bangsar, but many do not survive long, especially food and entertainment outlets. Other long-standing outlets have been very successful, opening up a second branch in Bangsar itself. Examples are Alexis and La Bodega, Coffee Bean, and McDonald's which can be found on Jalan Telawi, also Bangsar Shopping Centre and Bangsar Village.
Arte de Pelo Hair Salon
Page 34 For the first month and second month of the business, our company gain RM20000 and RM 22500 of the sales collection from our four services line which are hair cut, hair colour, hair rebonding and hair perm. Even though the sales are a bit low, but we are satisfied with it and keep trying to increase the sales collection. We are doing sales promotion during the grand opening of our salon which is located at Bangsar for 1week to promote our hair salon to the public. We will give free hair cut for first 15 person who enter our salon and also 15% discount for other services provided by our salon. Many customers satisfied with it. This is important for us to attract as many as possible customers thus to gain their loyalty to become our loyal customers.
The third month shows an increasing amount that is RM 24 000. The service which getting the highest sales collection is main service that is hair cut. The prices of the services are also affordable for our customers to purchase it without taking more time to think either to buy or not. These are one of the advantages that the customers cannot get from the other hair salon. But fourth month sales are slightly decreasing compared to the third month that is RM 23750. Although the sales are slightly decrease, Arte de Pelo still can run the business without any problem and try to be more productive in the future. For the fifth month onwards till the twelfth month, the sales are keep on increasing from RM 24 000 to RM 34 000. This is because Arte de Pelo already gain the customers trust by providing best services to them. By giving reasonable price, good service and additional sub service that boost the quality of the salon, it gives impact to the customers perception towards Arte de Pelo. Therefore, customers are satisfied and become a loyal customer to our salon. Thus, this shows that Arte de Pelo is gaining its experience to be better in the future. As for the next two years, Arte de Pelo estimate that the sales of the salon on the second year will be increase to 13% from the first year that is RM 364 060 and for the third year, the salon sales will be budgeted to increase by 13% from the second year that is RM 441,700. By the sales forecast analysis, it shows that Arte de Pelo is evolving into an established salon and well known in Bangsar. By the effort of the management of Arte de Pelo, the salon itself has proven to become one of the most outstanding salons in Bangsar Area.
Arte de Pelo Hair Salon
Page 35 6.7 Marketing Strategies Marketing strategy is one of the important elements to market the organization services. The organization must use many strategies to promote our services to the customer. To Arte de Pelo the marketing strategy is our strength to provide our services to the customer to make them always remembers and we also provide the best services that is at the utmost quality, where nobody would find any services better than our salon. The marketing strategies that we use in term to our services to market level are: 6.7.1 Quality Arte de Pelo salon only offer good quality of services, so that we can get many customers since the customers always seek for the best quality provided to the customers. Quality plays a main role in marketing strategies. The main thing that always we think before offering our services to the customer is the quality. From the quality we can know that our customer will satisfied with our services. When they are satisfied of the quality of the services, they will come again to us and yet, we can get the regular customer to our salon. To offer the best quality services to our customers, we provide various level of hair cutter with different skills and talent in order to meet the customer expectation and choose the quality products to be use which will satisfy our customers wants. To boost up the quality on our services, we are using SCHWARZKOPF as our main product to comply with our services. This brand has been established all around the world. Therefore, this will enhance the influence of the customers to attract them from the quality perspective.
6.7.2 Pricing Although Arte de Pelo Sdn Bhd services are high-end and stylish in terms of quality of the workers and quality product that we had been used, our pricing structure remains affordable and in-line with other hair salon. Our pricing structure is also based on the type of services provided to the customers. For hair cut, we provide from junior to professional that each level of the hair cutter have different price for each services that meet the customers budget and demand. As for the hair rebonding, hair perm and hair colour, we will provide budgeted price that will attract customers. Thus, our salon gives the reasonable price to our services compare to the other salon. The prices of our services are more affordable. Our pricing structures are based on the survey that had been done plus the count of all cost that include from the supplier to Arte de Pelo Hair Salon
Page 36 us. Our pricing structure is also based on the value the customers place on these services. To attract more people to be our customers, we set the affordable price. Only when the quantity and the quality of product are satisfied, then the payment will be made.
6.7.3 Sub services There are some of sub services that have been provided by Arte de Pelo in order to create extra ordinary position to be compared from other salon. Unlike other salon that only provided magazine for those who are waiting for their turn or friends who accompany them, we provide them with internet wifi and also television to prevent them to be bored or stress while waiting. Furthermore, we will offer the customers with drinks before they cut their hair. We also give laptop services for those who colour or rebonding their hair because it takes time a long hours to be finish so they can online or do something with the laptop while waiting for their hair to be complete. Furthermore, we provide a private room for the purpose of offering services to the muslims women and artists who need privacy. With this method, we completely sure that we will attract a lot of customers because of our extra services that made exclusively to meet customers wants.
6.7.4 Place
Arte de Pelo is allocated at 15, Jalan Telawi 4, Bangsar. This building has already completed with basic amenities such as water and electricity. Bangsar is a strategic place to open up our business because it is located in middle of a city where surrounded with elite community and foreigners. Besides that, many customers from many other areas will come to Bangsar such as from Damansara, Shah Alam, Subang Jaya, Petaling Jaya and other area in Kuala Lumpur because of the strategic location. Therefore, it is suitable to open Arte de Pelo since the surrounding is good for our salon development.
Arte de Pelo Hair Salon
Page 37 6.7.5 Promotions We start our marketing plan during the launching day by giving free hair cut for the first 15 person who enter the salon. Besides that, we also provide discounts for every service on the same day. Customers who come during the launching day will be given our pamphlets. By giving pamphlets, customer will be expose about the background of salon and at the same time will recognize our services. As for the free hair cut, it is to attract customer first attention so that they will come again. Therefore, our goals to introduce our services to public and maintain customer loyalty will be achieve.
Membership cards are the best alternatives to maintain customer loyalty and one of the ways to businessperson to shows their appreciation to customer. Most of the hair salon will use membership card as marketing plan. We also use the same ways but in different concepts. We will provide 4 types of card that is green, yellow, blue and red. Each of the cards will be filling with 10 boxes. If all the boxes are full, the user of the card will be given free services. As for the green, yellow, blue and red we will give a free hair cut, hair colour, hair rebonding and hair perm respectively.
Promotion of Arte de Pelo also can be done either by promoting through media or non-media channel. To our company it is more efficient to promote our services to the public by promoting through the non-media channel which is Business Card, Bunting, Flyers, Word- of-Mouth, and Advertising Literature. From the media channel, we can use blog and Facebook to support public with our salon information. This will make them easier to reach our area of promotion and maintain our relationship with customers only by internet services. We choose to use the high cost on advertising because it is an introduction of the business to the public. As for the introduction, we must expose our business in the early stage in order to influence customers as much as we could. Thus, with high promotion in the early stage of business, Arte de Pelo will incurred high cost but will cover the expenses in future as soon as possible with the effort done by heavy promotion that leads to increase of sales.
The important method in term to promote our company disseminates our business card to the customer because this is an easy way for them to know our salon. In the business card stated the name of our salon, telephone number, address and any details of our salon can get it from the business card. So customer can easily contact, ask or deal with our salon. Arte de Pelo Hair Salon
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Besides that, we use bunting to promote our salon. To make people aware to the bunting, we use the attractive colour and writing. We also locate our bunting at the strategic places so that people can see the bunting clearly without any obstacles. We locate our bunting near to the main road and strategic location that people passes around. This will help our customers to locate our shop.
Moreover, we also use Word-of-Mouth, and Advertising Literature. Word-of-Mouth is a networking through friends, family, and business associates which is an inexpensive and effective marketing tool which Arte de Pelo utilizes to broaden our clientele base. Furthermore, we also will distribute our literature to various local community businesses and establishments such as restaurants, coffee shops, book stores, and universities.
During seasonal time such as Chinese New Year, Hari Raya, Christmas, Deepavali, New Year we also provides promotion for customer. We will provide discounts for every services that we had offer to the customers. This is because during seasonal period, people will seek for hair salon as they want their hair to be proper and meet their physical appearance. Therefore, we provide discount to influence them to come to our salon. Therefore, high sales can be achieved with no doubt.
Arte de Pelo Hair Salon
Page 39 6.7.5.1 Business Cards.
Arte de Pelo Hair Salon
Page 40 6.7.5.2 Bunting
Arte de Pelo Hair Salon
Page 41 6.7.5.3 Flyers
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Page 42 6.7.5.4 Brochures
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Page 43
Arte de Pelo Hair Salon
Page 44 6.7.5.5 Membership cards
Arte de Pelo Hair Salon
Page 45 6.8 Marketing Budget Item Fixed Asset Monthly Expenses Other Expenses Signboard 4,000 Salaries + EPF + SOCSO 2,290 Advertising 200 Grand opening 5,000 Bunting 500 Flyers 300 Business cards 200 Total 4,000 2,490 6,000
Arte de Pelo Hair Salon
Page 46 7.0 Operations Plan 7.1 Service Planning Flow chart of process of service
Invite the client to waiting room to discuss. Greet the customer. Get the information from the client Brief the client about the conditions and consult whether is it suitable for them or not on the services they want and get the agreement from them. Assist the client to the hair dressing room. Please them with offering drinks, magazines, or online. Work on the style of the hair or the services that the client wants. Show them the results. Get the feedback from client. Make the amendment accordingly. Arte de Pelo Hair Salon
Page 47 7.2 Operations Layout.
BUILDING SIZE 40ft length X 60ft width 12ft height
60 ft 40 ft Arte de Pelo Hair Salon
Page 48 7.3 Service Planning Our service plan starts with greeting the customer that comes, walk in to the shop. This is because when we greet the customers, they will feel comfort and appreciated and make them want to come more to the shop. After they walk in, we will invite the customers to the waiting room, so it will be easier to discuss what services they want in comfortable place. We will obtain information from the client, about what hair style they want to do, or any other services that they want. We will consult and advice the client whether the hair style is suitable for them and the condition of their hair if they want to do any other services like colouring, perm, rebonding or so on. After the discussion, we will get the agreement from the client on the final decision of what services they want. Then we will assist them to the hair dressing room. We will offer the sub service to customers any drinks, magazines to read or maybe if they want to online and we can give them laptop and the sub services is for free. That is for entertain the client so that they will not get bored while waiting for the services to be done. Next step would be, transferring the idea, the requested hair style or other services that has been discussed earlier into work. We will work it on with due care and professional so that the outcome will satisfy the customers. When the work has finished, we will show the result to the client. We will touch up the part that is not right or if the customers requested to add some services or to re-style their hair into another. For example the length for hair that has been cut is not short enough, so we will cut the hair shorter a bit, or to re-style the hair, maybe into Mohawk hair style for men instead of spiky hair style. After sales, feedback will be obtained from the customer. Thats state in our company policy to provide outstanding after sale services. Then we will improve our service based on that comments and feedback.
Arte de Pelo Hair Salon
Page 49 7.4 Material Planning When we started our business, we budget the materials cost would be RM40, 000 for all products. So we ordered the products within the amount that we estimated and we managed to get low prices for the products from Schwarzkopf and Schwarzkopf is our main dealer for our hair products. From the products that we ordered when we start our business within RM40, 000 cost budgets, for 1 st to 2 nd month, the quantity of the products is still enough to cover our operation cycle since we just open our salon, so the usage is still little. So we did not order the products to add up into our store. Plus, Schwarzkopf products are a very good quality products and it can be use for a long time period. For 3 rd months and following months, we will start to order and replace the products by monthly order. We set up the budget cost will be RM3, 000 per month for all products. We have estimated our order to be in some quantity for the products per month and it is fixed. We will replace the products based on the fixed quantity so that it will be easier for us to order and our store will not have lack of products to be use to customers.
Arte de Pelo Hair Salon
Page 50 7.4.1 Materials HENKEL (MALAYSIA) SDN BHD SCHWARZKOPF PROFESIONAL DIVISION
EFFECTIVE DATE : SEPTEMBER 2009 DEPARTMENT : MARKETING
SALON PRICE LIST MALAYSIA
IDH NUMBER DESCRIPTION SIZE PRICE BC REPAIR RESCUE 1299281 BC Bonacure Repair Rescue Shampoo 1250 ml RM161 250 ml RM53 1260417 BC Bonacure Repair Rescue Conditioner 1000 ml RM142 1259395 BC Bonacure Repair Rescue Treatment 200 ml RM79 1259274 BC Bonacure Repair Sealed Ends 250 ml RM64 BC COLOUR SAVE 1259319 BC Bonacure Colour Save Shampoo 250 ml RM64 1259396 BC Bonacure Colour Save Conditioner 1000 ml RM161 200 ml RM68 1259252 BC Bonacure Colour Save Spray Conditioner 200 ml RM68 1259402 BC Bonacure Colour Save Treatment 750 ml RM194 1259575 BC Bonacure Colour Save Colored Ends 75 ml RM46 BC MOISTURE KICK 1259641 BC Bonacure Moisture Kick Shampoo 1250 ml RM161 250 ml RM53 1255373 BC Bonacure Moisture Kick Spray Conditioner 200 ml RM57 400 ml RM98 1266994 BC Bonacure Moisture Kick Treatment 150 ml RM34 BC HAIR & SCALP EXPERT 1259257 BC Hair & Scalp Deep Cleansing Shampoo ( For Oily Scalps ) 1250 ml RM161 1258007 BC Hair & Scalp Hair Growth Shampoo (For Thinning Hair) 250 ml RM53 1259264 BC Dandruff Control Shampoo 250 ml RM53 1259268 BC Hair & Scalp Control Fluid 100 ml RM64 1259407 BC Hair Growth Serum 100 ml RM368 14 x 2 ml RM283 1259270 BC Hair & Scalp Deep Cleansing Pre-Shampoo 200 ml RM98 BC OSIS 1259406 Osis Magic Anti-Frizz Gloss Serum 50 ml RM79 Arte de Pelo Hair Salon
Page 51 1259870 Osis Upload Volume Creme 200 ml RM68 1259877 Osis Thrill Fiber Gum 100 ml RM79 1259254 Osis Buff Styling Cream 150 ml RM68 1259340 Osis Rough Up Modeling Clay 75 ml RM79 BC ALOE ESSENCE SENSITIVE SOOTHE 1257888 BC Aloe Essence Sensitive Soothe Calming Scalp Serum 8 x 7 ml RM135 1267170 BC Aloe Essence Sensitive Soothe Conditioner 1000 ml RM161
200 ml RM68 1259394 BC Aloe Essence Sensitive Soothe Shampoo 1250 ml RM183 250 ml RM64 1259318 BC Aloe Essence Sensitive Soothe Treatment 750 ml RM194 BC TIME RESTORE 1259243 BC Time Restore Q10 Treatment 200 ml RM94 750 ml RM238 1258278 BC Time Restore Q10 Shampoo 250 ml RM72 1259218 BC Time Restore Q10 Conditioner 200 ml RM83 1259745 BC Time Restore Scalp Balm 8 x 7 ml RM135
Arte de Pelo Hair Salon
Page 52 7.4.2 Catalog
BC Bonacure Repair Rescue Shampoo
BC Bonacure Repair Rescue Conditioner
BC Bonacure Repair Rescue Treatment
BC Bonacure Repair Sealed Ends
BC Bonacure Color Save Shampoo
Bonacure Color Save Conditioner
BC Bonacure Color Save Spray Conditioner
BC Bonacure Color Save Treatment
BC Bonacure Color Save Colored Ends
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BC Bonacure Moisture Kick Shampoo
BC Bonacure Moisture Kick Spray Conditioner
BC Bonacure Moisture Kick Treatment
BC Hair & Scalp Deep Cleansing Shampoo (For Oily Scalps)
Osis Magic Anti-Frizz Gloss Serum
Osis Upload Volume Crme
Osis Thrill Fiber Gum
Osis Buff Styling Cream
Osis Rough Up Modeling Clay
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BC Time Restore Q10 Shampoo
BC Time Restore Q10 Conditioner
BC Time Restore Q10 Treatment
BC Time Restore Scalp Balm
BC Dandruff Control Shampoo
BC Hair & Scalp Hair Growth Shampoo (For Thinning Hair)
BC Dandruff Control Shampoo
BC Hair & Scalp Control Fluid
BC Hair & Scalp Deep Cleansing Pre-Shampoo
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Page 55 7.4.3 Types of Colours
Arte de Pelo Hair Salon
Page 56 7.5 Machines and Equipment planning
No Machine Quantity Price/Unit (RM) Total Price (RM) 1. Cash Register Machine 1 755 755 2. Reception table 1 450 450 3. Styling Station 8 50 400 4. Styling Chair 10 250 2500 5. Shampoo chairs & bowl 2 100 200 6. Stool 6 150 900 7. Heater 1 3000 3000 8. Micromist 1 4000 4000 9. Hair Iron 3 250 750 10. Hair dryer 6 250 1500 11. Air Condition 2 1500 3000 12. Hair Steaming Machine 1 700 700 13. Digital Perm Machine 1 2000 2000 14. Water hair Spray 8 15 120 15. Hair comb (per set) 8 500 4000 16. Television Set 1 1899 1899 17. Sofa set 1 800 800 18. Water Dispenser 1 450 450 19. Glass & Cup (per set) 1 30 30 20. Retail display Shelf 1 200 200 21. Magazine Rack 1 300 300 22. 3 Level Supply Trolley 3 189 567 23. Curtain Privacy Screen 1 119 119 24. Aprons 8 30 240 TOTAL 28880 Arte de Pelo Hair Salon
Page 57 7.6 Manpower Planning We discussed that the worker is from our partner, some of them and outsiders. This is because we manage small salon and some of our partner are qualified to work as a cutter and for the rest we hired from outsiders. For those who are working, the duties are only cashier, receptionist and senior/professional cutter. Nadia as Human Resource manager was set the duties for the workers including some of our partner. Azfar and Fatin will be the professional cutters and Nadia will be the receptionist and cashier as she will always be around at the shop. We hired 5 workers from outside, which are two junior cutters, two is professional and another worker will work as fortune-wash hair and craftsman hair color. Means the two professional cutters is permanent workers and another three workers is part time workers. Syapiq or Aizat will replace the position for Nadia if she in break time or she cannot attend to work. Nadia will make sure that all the workers come to work on time and rotating queue for their break time. We will tell the customers to make appointment so that it will be easier for the workers to scheduling their work. They can just walk in but only the workers who available for that time can cut hairs and so on. So it is better for the customers to make an appointment and choose their favourite cutters. Their break times are not fixed as the time for cutting hair and doing the stylish are within unpredictable length of time. So, when there are no customers, they can go for their break for 2 hours.
Day On Duties Off Duties Monday Azfar, Nadia, Aizat, Syapiq, one permanent, two part time workers. Fatin, one permanent and part time worker. Tuesday Fatin, Nadia, Aizat, Syapiq, one permanent and three part time workers. Azfar and one permanent Wednesday Fatin, Azfar, Syapiq, Aizat, two permanent and two part time workers. Nadia and one part time worker. Arte de Pelo Hair Salon
Page 58 Thursday Fatin, Azfar, Aizat, Nadia, two permanent and part time workers. Syapiq and one part time worker. Friday Everyone except Aizat Aizat Saturday ALL - Sunday ALL -
7.7 Overhead Requirement Overhead requirement that Arte de Pelo needs is electricity, waters, telephones and WIFI. Electricity is very important to the operation of Arte de Pelo because it will be operated from 10 a.m. until 10 p.m. Thats why cost of electricity is very high for every month. . It will be the same as water expenses as water is important elements in cutting and stylising hair. So, it is important to the managers to calculate the estimate amount of all the overhead incurred. For wifi, the cost is fixed per month. For telephone bills, we already limit RM200 per month because usually the customer will call us for appointment.
Arte de Pelo Hair Salon
Page 59 7.8 Location
Arte de Pelo 15, Jalan Telawi 4, Bangsar, 59100 Kuala Lumpur, Wilayah Persekutuan.
We are here!! Arte de Pelo Hair Salon
Page 60 7.9 Business and Operations Hours Arte de Pelo Hair Salon will open every day, but the time is varying for weekday and weekend. The business is open from 10am to 10pm from Monday to Friday. For Saturday, the business is open from 11am to 10pm meanwhile for Sunday; it is open from 11am to 9pm. Public holidays are holidays for worker including their off days per week. We provide 2 hours rest. The rest hour is not straight 2 hours. We give 1 hour for first rest and 1 hour for another rest. On Friday, the male worker will be given 1 hour and half break at 1pm until 2.30pm, so that they can perform their Jumaat prayer. Means, they will have another 30 minutes break left. For Saturday and Sunday, there will be no staff takes their day off due to many customers. Day Hour Monday to Friday 10am 10pm Saturday 11am 10pm Sunday 11am 9pm
Arte de Pelo Hair Salon
Page 61 7.10 License, Permits and Regulations Required Arte de Pelo has to get licenses from the related bodies and authority in order to run the business smoothly. The licenses that are required are: 1. Premise and sign board license from DBKL (Form DBKL-JPL-KP-01-A1) 2. License for outdoor advertising from DBKL (Form DBKL-JPL-KP-01-B1) 3. Music Authors Copyright Protection License (MACP) 4. License for Performers and Artiste Rights (PRISM)
Arte de Pelo Hair Salon
Page 62 7.11 Operations Budget Item Fixed Asset (RM) Monthly Expenses (RM) Other Expenses (RM) Machine and Equipment 28880 Salaries, EFP & SOCSO 12138 Salon Product 40000 TOTAL 28880 12138 40000
Arte de Pelo Hair Salon
Page 63 7.12 Project Implementation Schedule
Activities Deadlines Durations Incorporation of business March - May 2009 3 months Application for permits and license March - May 2009 3 months Searching for business premise June - July 2009 2 months Renovation of premise August 2009 3 weeks Setting Fixtures and fittings August 2009 5 days Procurement of stocks and materials September 2009 1 month Searching for workers October - November 2009 1 months Final Checklist December 2009 1 day Grand Opening January 2010 - Arte de Pelo Hair Salon
Page 64 8.0 Organizational plan.
8.1 Mission and Vision
Arte de Pelo mission is to provide reasonably priced, convenient hair styling. We exist to attract and maintain customers. When we adhere to this maxim, everything else will fall into place. Our services will exceed the expectations of our customers. Arte de Pelo vision is to create a harmonious, productive, profitable salon environment, and also supplying the community with a retail centre.
Motto We strive to make you look best We strive to make you look best. This motto represents the determination of our company to provide the best hair cut with a touch of art to our precious customer. It also magnifies the need of our company to give people the best services that we can offer. With the best services, it will guarantee our customer satisfaction. Beauty comes from within, but a good haircut definitely helps.
Arte de Pelo Hair Salon
Page 65 8.2 Organization chart Structure Based on Functions Structure based on functions is a line organizational structure based on functions is suitable for business organizations that emphasize functional specialties to perform tasks. Activities may be divided into marketing, public relation, human resource, administration and finance.
Chief Executive Officer Mr Mohd Syapiq Financial Manager Mr Mohd Aizat Marketing Manager Mr Mohd Azfar Public Relation Manager Ms Nur Fatin Human Resouce Manager Ms Nur Nadiati Arte de Pelo Hair Salon
Page 66 8.3 Manpower planning 8.3.1 Schedule of tasks and responsibilities Position Tasks and responsibilities
1. Chief executive officer 1. Responsible in managing the company towards the vision, mission, and the objectives of the company 2. Act as a decision maker and cooperate in gaining ideas to improve the business 3. Identify and plan the business objective, highlight the regulations and business procedures in order to achieve the objective. 4. Monitor the activities to ensure that all are being accomplished as plan 5. Always alert to organization and business operation 6. Oversee the operations of the retail area. This includes inventory, stocking, and displays. 7. Handle payroll operations. 8. Participate with interviewing. 9. Develop color specialization. 10. To ensure office equipment is available and in good condition
2. Financial manager 1. Responsible of the cash flow and budgeting plan of the business 2. Analyzing, controlling, and record the money cash flow of the business 3. Preparing annual account and advisor in financial aspects 4. Preparing salary slips, business receipt, and paid salary 5. Using efficient and effective ways to increase sales and profit to make sure good development of business
3. Marketing manager 1. Marketing planner. 2. Develop Arte de Pelo newsletter. 3. Develop artedepelo.com web page 4. Responsible to set the 4Ps 5. Find the strategic place 6. Find the target market 7. Decide the product to sell 8. Set the promotion of the product
4. Public relation / Operational manager 1. Making sure that clients are getting the best customer service. 2. Ensure all staff is supplied with business cards. 3. Handle customer complaints and suggestions in a pleasant, efficient, and professional manner. 4. Operation manager basically concerned with the production of goods and services. Arte de Pelo Hair Salon
Page 67 5. Operation manager also have responsibility of ensuring that business operations are efficient in terms of using as little resource as needed, and effective in terms of meeting customer requirements. 6. It is concerned with managing the process that converts inputs (in the forms of materials, labour and energy) into outputs (in the form of goods and services).
5. Human Resource manager 1. Active involvement in recruiting and interviewing potential staff. 2. Orientation of new staff, job description, policy, and procedures of Arte de Pelo Salon. 3. Forecast the next turnover of the company 4. Do the job analysis
6. Receptionist 1. Give good customer service by greet all clients and customers with a smile. Offer a beverage, reading material, and take their coat. Direct them to a dressing area if appropriate. 2. All new clients are given a menu and tour of the facilities. 3. Handle all phone calls politely and professionally. 4. Booking and confirming appointments. 5. Communicate product knowledge to clients with confidence. Have knowledge of all services offered and their prices. 6. Check in clients. 7. Responsible for handling all financial transactions of clients. 8. It is the receptionist's duty to close out the POS terminal and credit card terminal at the end of the day or shift. 9. Maintenance of the reception area, waiting area, and display units are also responsibilities. 10. Inform technicians when their clients have arrived or cancelled. 7. Hair cutter/hair stylist and other employees 1. Focusing on clients' needs . 2. Be involved within the community. 3. Communicate product knowledge and service knowledge to the clients you service. 4. Incorporate stress-relieving treatments and finishing touches with each client. 5. Encourage and educate clients on new trends focusing on the total look. 6. Encourage client referrals. 7. Identify professional goals annually. 8. Participate with daily cleaning. 9. Enhance the image of the industry maintaining a professional relationship with the clientele. 10. Actively participate with the team. Arte de Pelo Hair Salon
Page 68 8.3.2 Schedule of remuneration. Monthly based remuneration. No. Position Monthly Salary (RM) EPF, 12% (RM) SOCSO, 2.5% (RM) Total Amount (RM) 1. CEO 2500 300 63 2863 2. Financial Manager 2000 240 50 2290 3. Marketing Manager/ senior hair stylist 2000 240 50 2290 4. Public Relation Manager/ senior hairstylist 2000 240 50 2290 5. Human Resource Manager/receptionist 2000 240 50 2290 6. Full time hair stylist 1500 180 38 1718 7. Full time hair stylist 1500 180 38 1718 8. Part time hair stylist 1200 144 30 1374 9. Part time hair stylist 1200 144 30 1374 10. Part time hair stylist 1200 144 30 1374 TOTAL 17100 2052 429 19581
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Yearly based remuneration.
Year 1 Year 2 Year 3 Chief executive officer RM 30,000 RM 36,000 RM 36,000
Financial manager RM24,000 RM 30,000 RM 30,000 Marketing manager RM 24,000 RM 30,000 RM 30,000 Public relation manager RM 24,000 RM 30,000 RM 30,000 Human resource manager RM 24,000 RM 30,000 RM 30,000 Full-time hair stylist RM 18,000 RM 20,400 RM 20,400 Full time hair stylist RM 18,000 RM 20,400 RM 20,400 Part time hair stylist RM14,400 RM 16,800 RM 16,800 Part time hair stylist RM14,400 RM 16,800 RM 16,800 Part time hair stylist RM14,400 RM 16,800 RM 16,800 Total Payroll RM 205,200 RM 247,200 RM 247,200
Page 74 9.0 Financial plan 9.1 Project implementation cost
Arte de Pelo Enterprise PROJECT IMPLEMENTATION COST & SOURCES OF FINANCE Project Implementation Cost Sources of Finance Requirements Cost Loan Hire-Purchase Own Contribution Fixed Assets Cash Existing F. Assets Land & Building Office furniture & fittings 5,965 5,965 Renovation 20,000 20,000
Signboard 4,000 4,000
Machineries 28,880 28,880
Working Capital 1 months Administrative 10,959 10,959 Marketing 2,490 2,490 Operations 12,138 9,273 2,865 Pre-Operations & Other Expenditure 57,000 21,200 35,800 Contingencies 5% 7,072 7,072
TOTAL
148,503 48,503 100,000 Arte de Pelo Hair Salon
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9.2 Sources of financing
Sources of Finance Requirements Loan Hire-Purchase Own Contribution Fixed Assets Cash Existing F. Assets Land & Building Office furniture & fittings 5,965 Renovation 20,000
Signboard 4,000
Machineries 28,880
Working Capital Administrative 10,959 Marketing 2,490 Operations 9,273 2,865 Pre-Operations & Other Expenditure 21,200 35,800 Contingencies 7,072
TOTAL 48,503 100,000 Arte de Pelo Hair Salon
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9.3 Pro forma cash flow statement Arte de Pelo Enterprise PRO FORMA CASH FLOW STATEMENT
MONTH Pre-Operations 1 2 3 4 5 6 7 8 9 10 11 12 TOTAL YR 1 YEAR 2 YEAR 3
Stock of Raw Materials 0 0 0 Stock of Finished Goods 9,000 8,600 8,000 Accounts Receivable Cash Balance 10,695 49,884 144,955
19,695 58,484 152,955
TOTAL ASSETS 66,771 93,791 176,493
Owners' Equity
Capital
100,000 100,000 100,000 Accumulated Profit
(78,682) (48,012) 38,341
21,318 51,988 138,341 Long-Term Liabilities
Loan Balance
43,653 38,802 33,952 Hire-Purchase Balance
43,653 38,802 33,952 Current Liabilities
Accounts Payable
1,800 3,000 4,200
TOTAL EQUITY & LIABILITIES 66,771 93,791 176,493 Arte de Pelo Hair Salon
Page 80 9.6 Financial Analysis
Arte de Pelo Enterprise FINANCIAL RATIO ANALYSIS Year 1 Year 2 Year 3 LIQUIDITY
Current Ratio 11 19 36 Quick Ratio (Acid Test) 6 17 35
EFFICIENCY Inventory Turnover 2 4 4
PROFITABILITY Gross Profit Margin 93.45% 91.56% 92.17% Net Profit Margin -24.55% 7.99% 19.55% Return on Assets -117.84% 32.70% 48.93% Return on Equity -369.09% 58.99% 62.42%
SOLVENCY Debt to Equity 213.21% 80.41% 27.58% Debt to Assets 68.07% 44.57% 21.62% Time Interest Earned (33) 13 44
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0 5 10 15 20 25 30 35 40 1 2 3 R a t i o Year Current Ratios 0 5 10 15 20 25 30 35 40 1 2 3 R a t i o Year Quick Ratios Arte de Pelo Hair Salon
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0 1 1 2 2 3 3 4 4 5 1 2 3 T i m e s Year Inventory Turnover 90,50% 91,00% 91,50% 92,00% 92,50% 93,00% 93,50% 94,00% 1 2 3 P e r c e n t Year Gross Profit Margin 90,50% 91,00% 91,50% 92,00% 92,50% 93,00% 93,50% 94,00% 1 2 3 P e r c e n t Year Gross Profit Margin 90,50% 91,00% 91,50% 92,00% 92,50% 93,00% 93,50% 94,00% 1 2 3 P e r c e n t Year Gross Profit Margin 90,50% 91,00% 91,50% 92,00% 92,50% 93,00% 93,50% 94,00% 1 2 3 P e r c e n t Year Gross Profit Margin Arte de Pelo Hair Salon
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-30,00% -25,00% -20,00% -15,00% -10,00% -5,00% 0,00% 5,00% 10,00% 15,00% 20,00% 25,00% 1 2 3 P e r c e n t Year Net Profit Margin -140,00% -120,00% -100,00% -80,00% -60,00% -40,00% -20,00% 0,00% 20,00% 40,00% 60,00% 1 2 3 P e r c e n t Year Return on Assets Arte de Pelo Hair Salon
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-400,00% -350,00% -300,00% -250,00% -200,00% -150,00% -100,00% -50,00% 0,00% 50,00% 100,00% 1 2 3 P e r c e n t Year Return on Equity 0% 50% 100% 150% 200% 250% 1 2 3 P e r c e n t Year Debts to Equity Series1 Arte de Pelo Hair Salon
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0% 10% 20% 30% 40% 50% 60% 70% 80% 1 2 3 P e r c e n t Year Debts to Assets -40 -30 -20 -10 0 10 20 30 40 50 1 2 3 T i m e s Year Times Interest Earned Arte de Pelo Hair Salon