Republic of the Philippines

NUEVA ECIJA UNIVERSITY OF SCIENCE AND TECHNOLOGY

Cabanatuan City

A NARRATIVE REPORT ON ON-THE-JOB TRAINING

UNDERTAKEN AT OXFORD SUITES MAKATI HOTEL
MAKATI AVENUE, MAKATI CITY

A Report Submitted to the Faculty of the

COLLEGE OF INFORMATION COMMUNICATION TECHNOLOGY
NUEVA ECIJA UNIVERSITY OF SCIENCE AND TECHNOLOGY
Cabanatuan City

In Partial fulfillment of the requirements in the course

BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY

ANDREW BALTAZAR REYES

2010

TABLE OF CONTENTS

APPROVAL SHEET
ACKNOWLEDGEMENT
DEDICATION
CHAPTER
I. INTRODUCTION
a. Objectives of OJT
b. Industrial Linkages & Coordination Office
(Philosophy, Mission & Goals)
II. The Training Agency / Company Profile
a. Company Philosophy (Mission, Vision, Goals & Mandate)
b. History (Company Background)
III. Company Organization
a.
b.
c.
d.
e.

Organizational Structure
Profiles of the Company
Function of the Company
Programs & Initiatives
Expected Benefits

IV. Experience Evaluation

a. OJT Experience
b. Insights Problems Encountered Suggestions & Recommendation
V. APPENDICES
Appendix A. Daily Time Record
Appendix B. Weekly Report
Appendix C. Evaluation
Appendix D. Pictorials
Appendix E. Certificate of Completion
Appendix F. Authors Data

AKNOWLEDGEMENT

The trainee is thankful to the Lord for giving him the strength and good health to
finish this training. Second, he would like to acknowledge the people who helped him for
this training to be possible. He wants to express his sincerest gratitude to his family for
supporting him financially, emotionally and spiritually and to his friends who help him
fulfilled this project. He also would like to gratefully acknowledge the bosses and staff of
Oxford Suites Makati Hotel for giving him the chance to be part of their team and for
giving him knowledge about their work and exposed to the possibilities of his career. He
would like to thank also the professors of Nueva Ecija University of Science and
Technology for conducting this kind of program that help the students experienced things
in the real world.
Lastly he would like to acknowledge his OJT Coordinator, Ms. Rodibelle F.
Leona for the support that she gave to her trainee.

DEDICATION

This work is dedicated to my wonderful parents, who have raised me to be the

person I am today.
Who initiated and encouraged me to learn and explore new things that would
help me grow as a human being.
Thank you for all the unconditional love, guidance, and support that you have
always given me, helping me to succeed and instilling in me the confidence that I am
capable of doing anything I put my mind to.
Thank you for everything. I love you!

Chapter I

INTRODUCTION

On the job training is one method by which students is given a chance to apply
the theories and computations that they have learned from the school. It also helps the
students to acquire relevant knowledge and skills by performing in actual work setting.
For the students, an OJT or internship program provides opportunities to go
through the actual methodologies of a specific job using the real tools, equipments and
documents. In effect, the workplace becomes a development venue for a student trainee
to learn more about his chosen field and practice what he has learn from academy.
OJTs can bring fresh ideas into the organization.While training the interns,
employers are in fact also teaching their employees to process of guiding the trainees
stretches their patience, develops teaching skills and makes them more sensitive to the
needs and mind set of the younger generation. The course of supervision also teaches them
how to share what they know and be receptive to questions.
Accommodating on-the-job trainees can truly be beneficial not only to the
trainees but also to the companies that provide opportunities for this type of learning.
This is also why trainees should take their internship seriously as it can become a
powerful tool and possibly even a source of recommendation when they take that big lift
from being students to career professionals.

1. Objectives of OJT

To provide the OJT students the opportunity to integrate theory and practice in
his/her professional education, to encourage the exchange of contemporary thinking
between the apprenticeship and the agency and the Agency Personnel.
To provide students the opportunity to promote and broaden his/her philosophy
and understanding of the chosen profession.
To enable the OJT students to obtain information which can be used as basis for
making choices in relation to future careers, areas of specialization, and or further study.
To enable to student-trainee, to realize his/her own strength and weaknesses.
To provide students an opportunity to gain experience, supervisory, and administrative
function.
To help students to gain an understanding and appreciation of the role, duties and
responsibilities of a full time professional.
To develop the students technical skills in various program areas, to increase
his/her knowledge of the professional in organization, and administration.
To provide student-trainee with experiences that will enable him/her to develop
sound human relation and to strengthen relationship between the cooperating Agency and
University.

2. Industrial Linkages & Coordination Office

PHILOSOPHY
Industrial Linkages and Coordination shall be committed to the philosophy of
training and molding highly motivated industrial workers who shall be responsible for the
development of the country future middle level manpower to spur the economy.

MISSION
To provide access to relevant and comprehensive industrial training program, for
the students to enhance technical competence and ensure job placement.

GOAL
To provide quality training and proper skills, work attitude and knowledge to
prospective student trainees in different degree and non-degree programs of the
university.

CHAPTER II

THE TRAINING AGENCY / COMPANY PROFILE

A. Company Philosophy

MISSION STATEMENT
To be recognized as a customer-focused service team which integrates Filipino
hospitality traits (warmth, friendliness, graciousness and sincerity) with truly
international standards.

We will provide exceptional service quality and personal attention to detail.

We will make it easy for the guest in every way.

We will strive to achieve No. 1 position in the market share for corporate business
in the 3-star hotel market in Manila.

We will maximize our financial performance by adapting to our customers

changing needs and wants, and providing perceived value for money.

Competence and consistency will be the hallmark of our business.

VISION STATEMENT

Customer

Maximizing customer satisfaction is our prime responsibility and the standard by

which we measure our performance.

Customer is King.

Since our markets and tastes change, to successfully compete, we must innovate
and anticipate our customer wants and needs.

To improve is to change; to be perfect is to change often.

Service

Service will be right the first time but flexible enough when necessary to adhere
to the needs of the individual guest.

We will provide predictable, fast and efficient service based on personal care and
attention to detail.

Team members will display a high level of professional skill in all aspect of the
service architecture and will constantly seek to make service easy and
straightforward to the guest.

Leadership

We will create a positive work environment, which promotes personal and

professional growth.

Being a good manager is not only the ability to apply sound management
techniques there must also be evidence of leadership, fairness, sensitivity and
judgement.

Team

We shall have a team working together towards the same direction committed to
the same values and vision.

We shall create a climate of openness, mutual respect and sensitivity for each
persons individuality, promote understanding and trust in each others ability.

We shall encourage participation, feeling of ownership and self-discipline.

We have a strong expectation of high performance from each team member.

Each day, we will look for ways to improve what we do.

B. Background History

Oxford Suites Makati was developed and conceptualized, as a

Boutique Hotel by Meridien Land Holdings, Inc. while the Marketing
arm was Century Properties Management, Inc. The hotel was supposed
to be managed by a European group, hence the name Oxford. But for
some reason, the arrangement did not materialize until such time that
Meridien appointed BRYCL Resorts International, Inc. as the Hotel
Management/Operation and as the Manager of the Condominium
Corporation. The soft opening of the hotel was last August 1, 2001.

The units/room in Oxford Suites Makati are being owned by individual unit
owners and have the options of whether to participate the Rental Pool Program or not.

CHAPTER III
COMPANY ORGANIZATION
A. Organizational Structure
G.Nakamura
President

V.Aldaba
General
Manager

C.Afaga
Corporate
Controller

J.De Guzman
HR Officer

Greenleaf
Security
Services

MPagkalinawan
FO Manager/
Hotel Mgr

J.Nemenzo
Duty
Manager

A.Cruz
FIN Head

C.Hildawa
SMD Head

J.Lu
Duty
Manager
C.Castro
FO
Supervisor

M. Dollentas
Resa Mgr

M. Samson
Exec
Housekeeper

G.Badiola
Bldg Mgr

E. Cabrera
HK
Supervisor

R.Valencia
Engineer

GPPI Agency

A.Zuniga
Admin
Asst.

J.Agus
FO Agent

O.Valencia
FO Agent

J. Saniel
FO Agent

W. Cuenca
FO Agent

J. Yanson
Acctg
Supervisor

K. Peralta
FO Agent

S. Ramos
FO Agent

C.Cabildo
CCO

M. Kipping
Account Exec

C. Manese
Account Exec

S.Ramirez
FO Agent

M.Velano
FO Agent

A.Mendoza
Bookeeper

M.Oledan
Mktg Officer

A.Saguinsin
Resa Officer

C.Isais
FO Agent

R.Bertulfo
Painter

C. Sevalla
Resa Officer

A.Cuevas
Cashier

F.Trinidad
Accountant

J. Mataga
Messenger

M. Ibanez
Messenger

J.Giray
Electrician
L.Failman
Tech
nician

GGonzales
Gym
Attendant

A. Tindoy
JR.
Plumber
BClemente
STP
Operator
T.Torio
Carpenter

B. Profiles of the Company

LOCATION
Conveniently situated at the commercial and business district of Makati where
shopping and entertainment awaits you and just 3 minutes away from the Rockwell
Center.
ACCOMMODATION
232 Well appointed rooms, individually equipped with:

IDD and NDD Telephone

Cable Television

WI-FI and Broadband internet access.

In-room safety deposit box

Complimentary coffee / tea making facilities

Minibar

Individually controlled air-conditioning unit

Marble bathrooms with tub / hairdryer

One bedroom suites with kitchenette

Non-smoking floors are available

RESTAURANTS
The Coffee Shop offers a wide variety of pastries, canaps, and sandwiches. Its just
a perfect venue for your much needed break.
Our Asian and Continental Cuisine restaurant will treat you to a gastronomic
offering anytime, anyday.

BUSINESS CENTER
Our Business Center provides executive support such as secretarial, photocopying,
facsimile and courier services.
MEETING ROOMS
For your highly confidential transactions, your privacy is our utmost interest.
GYM
The gym at the 3rd floor awaits you with its revolutionized fitness facilities, and oncall masseuse.
OTHER FACILITIES

Laundry and pressing services

Scheduled airport transfers, pre-arranged car rental and 4 levels of parking space

C. Function of the Company

D. Programs & Initiatives

Human Resource Department conducted programs and activities, which help staff
to become more resourceful as can be, also to help themselves build good relationship to
their colleagues.
Quarterly Birthday merienda prepare to give some appreciation for the staff for
being one of the contributors of ideas from company.
Team Building Outdoors group activities and annual Christmas party help the
staff to bond as a team, create teamwork and trust. Those activities help them to realize
that they cannot succeed when they work selfishly. It helps build lasting relationships to
their colleague. They need to know the different kind of people so that they can
understand their capability & needs and be sensitive towards other feelings. They need to
communicate for them to meet one goal.

E. Expected Benefits

Learn about hotels history, its mission statement, its organization structure and
departments, and its services.

Learn the basics of the hotel operations.

Learn how to work in actual operation.

CHAPTER IV
EXPERIENCE EVALUATION
A. OJT Experience

Glimpse knowledge on the room master (system used by Oxford Suites Makati)

Assist on browsing website when needed.

Product knowledge.

Answering phone calls, take messages.

Inform current promo thru email blasts and fax brigade.

Encoding parking tickets in excel file.

Collating various receipts and encode in excel file.

Assist in preparation of reminder letter in MS word.

Encoding of checks to be release.

Preparation of the sales kit folder.

Clerical work - photocopying documents, fax brigade, email blasts, text brigade,
filing and routing documents.

B. Insights Problems Encountered Suggestions & Recommendation

Challenges
Challenge is test of one's abilities or resources in a demanding or stimulating
situation and its always present.
First day of training is a big challenge for the trainee, he must consider all the
policies and procedure in a particular department. Also a challenge to meet their
expectations as IT student. He must bring all ideas he has. During the trainees on-the-job
training, he push to work better. That is also the time when the trainees supervisor said
that if he want high grade, he must work like a real employee. That was a big challenge
for the trainee. He was only a trainee, so the supervisor must supervise him and not to let
him handle a situation than he didnt know. And because of that, the trainee learned to put
a dedication to his work.

Recommendation
The students must have a good company that would give them a good training
ground and would enhance their knowledge and capabilities. An out of town training
would give more self esteem to the students. Every trainee must focus to their work, they
should be aggressive in order to learn. The trainee should observe the proper attitude
while working and always feel confident.

CHAPTER V
APPENDICES

Appendix A. DAILY TIME RECORD

Appendix B. WEEKLY REPORT

Appendix C. EVALUATION

Appendix D. PICTORIALS

Appendix E. CERTIFICATE OF COMPLETION

Appendix F. AUTHORSS DATA

Name :
Address :
Cell No. :
Nationality :
Civil Status :
Date of Birth :
Place of Birth :
Religion :
Fathers Name :
Mothers Name :
Language :

Andrew B. Reyes
Mallorca San Leonrado Nueva Ecija
(0906) 7268222
Filipino
Single
March 03, 1991
Mallorca San Leonardo Nueva Ecija
Roman Catholic
Eriberto V. Reyes
Nenita B. Reyes
English / Filipino

Educational Background
College/University :
Address :
Course :
Years of Residence :
Secondary/ High School :
Address :
Years of Residence :
Primary/ Elementary :
Address :
Years of Residence :

Neuva Ecija University of Science & Technology

Cabanatuan City
Bachelor of Science in Information Technology
2007 up to present
Mallorca High School
Mallorca San Leonardo Nueva Ecija
2003-2007
Mallorca Elementary School
Mallorca San Leonardo Nueva Ecija
1997-2003