Jean Claude Miranda

Adnarim1996@yahoo.com
28 S. Alquillers St. Pateros
Metro Manila
09054291766
Objective: To obtain full time position of IT, ready to fix any complicated computer programs
for the safety of the company.

Education: Pateros Elementary School: 2003-2009

Pateros National High School: 2009-2013
STI Global City: I.T Major in Programming 2013-Present

Technical Skills:

installing and configuring computer hardware, software, systems, networks, printers, scanners and
more
planning and undertaking scheduled maintenance upgrades
talking to clients and computer users to determine the nature of problems
responding to breakdowns
investigating, diagnosing and solving computer software and hardware faults
repairing equipment and replacing parts
supervising junior engineering and technical staff
agreeing call-out timescales
obtaining replacement or specialist components, fixtures or fittings
ensuring compliance with health and safety legislation
checking computer equipment for electrical safety
maintaining records of software licences
managing stocks of equipment, consumables and other supplies.

Work Experience:
PLDT:

Deliver service and support to end-users using and operating automated call distribution phone software, via
remote connection or over the Internet;

Interact with customers to provide and process information in response to inquiries, concerns, and requests
about products and services;

Gather customers information and determine the issue by evaluating and analyzing the symptoms;

Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients,
IPTV, VOIP and more;

Research required information using available resources;

Redirect problems to appropriate resource;

Accurately process and record call transactions using a computer and designated tracking software;

Offer alternative solutions where appropriate with the objective of retaining customers and clients business;

Organize ideas and communicate oral messages appropriate to listeners and situations;

Follow up and make scheduled call backs to customers where necessary;

Stay current with system information, changes and updates