APPENDIX: QUESTIONNAIRE (GOH AND CHEUNG, 1989)

1)

Do you agree your organization have written job descriptions for individual jobs?
Strongly disagree

Strongly agree

2)

Which of the following methods are used in your organisation for job analysis? Please tick the
appropriate number alongside each method, and add any you use, but which are not listed,
indicating the amount it is used.
Dont

Never

Rare

Sometimes

Always

know
1. Observation

2. Interview

3. Participant Diary / Logs

4. Questionnaire

5. Others, please specify

3)

__________________

Do you agree there should be a human resource plan for your organization?
Strongly disagree

Strongly agree
Fann
y Yuk Fun Young

4)

Which of the following methods are used in your organisation to forecast required staffing levels? Please
tick the appropriate number alongside each method, and add any you use, but which are not listed,
indicating the amount it is

used.
Dont

Never

Rare

Sometimes

Always

know
1. Trend Analysis

2. Ratio Analysis

3. Computerized Forecasts

4. Managerial Judgment

5. Others, please specify

5)

__________________

Do you agree there should be a Specialist Training Department in your organization?

Strongly disagree

Strongly agree

6)

By what methods are training needs analysed in your organisation? Please tick the appropriate
number alongside each method, and add any you use, but which are not listed, indicating the
amount it is used.
Dont

Never

Rare

Sometimes

Always

know
1. Job Analysis

2. Performance appraisal

3. Review of problem areas

4. Interviews

5. Questionnaires

6. Not analysed

7. Others, please specify

____________

7)

Do you agree your organization organize in-house training courses for employees?
Strongly disagree

Strongly agree

8)

Which of the following training methods are used in your organization for different types of inhouse training? Please tick the appropriate number alongside each method, and add any you
use, but which are not listed, indicating the amount it is used.
Dont

Never

Rare

Sometimes

Always

know
1. Lecture/seminar

2. Small group discussion

3. Role playing

4. Game

5. Simulation exercise

6. Case study

7. Project

8. Coaching

9. Other, please specify

9)

___________________________________

What is the % of training expenditure to total staff payroll in your organisation?

________________%

10)

Do you agree your organization should have a system of performance appraisal?

Strongly disagree

Strongly agree

11)

How often are performance appraisals carried out in your organisation?

1.

Never or rarely

2.

Every 1 year

3.

Every 2 years

4.
12)

Every 6 months
Which methods of appraisal are used in your organization? Please tick the appropriate number
alongside each method, and add any you use, but which are not listed, indicating the amount it
is used.
Dont

Never

Rare

Sometimes

Always

know
1) Graphic Rating Scale Method

2) Forced Distribution Method

3) Critical Incident Method

4) Management by Objective (MBO)

5) Computerized and Web-based Performance Appraisal

6) Self- rating

7) 360 appraisal

8) Others, please specify

13)

__________________

For which of the following purposes is your performance appraisal scheme used?
Please tick the appropriate number alongside each method, and add any you use, but which
are not listed, indicating the amount it is used.

Dont

Never

Rare

Sometimes

Always

know
1. To set performance objectives

2. To assess past performance

3. To help improve current performance

4. To assess training and development needs

5. To assess increases of new levels of salary

6. To assist career planning decisions

7. To assist future potential

8. Others, please specify

14)

____________

What is the number of years of your company in business?

1. <2

2. 2-5

3. >5-10

4. >10-15

5. >15

15)

What was your companys gross income for the last year (HK$)?
25,000,000.

1. 0

3. > 5,000,000 - 10,000,000

4. > 10,000,000 - 50,000,000

5. > 50,000,000

16)

What is the number of employee in your organisation?

15.

2. >5 - 10

3. >10 - 50

4. > 50 - 100

Neither

Satisfied

5. >100

17)

Are you satisfied with your income?

Very

Dissatisfied

Unsatisfied
1

18)

Satisfied
2

Dissatisfied

Neither

Satisfied

Unsatisfied
1

Very
Satisfied

Are you satisfied with your progress made towards your overall career goals?
Very

Dissatisfied

Neither

Satisfied

Unsatisfied
1

20)

Are you satisfied with your personal success?

Very

19)

Very

Very
Satisfied

Are you satisfied with the economic development of your businesses?

Very

Dissatisfied

Neither

Satisfied

Unsatisfied
1

Very
Satisfied