Dear Respondent,

We are students of Bachelor of Science (HONS) Software Engineering of Lee Kong Chian
Faculty of Engineering and Science of University Tunku Abdul Rahman (UTAR). We are
carrying out a survey to determine the most reliable and affordable internet service available in
Malaysia, as part of the course, MPU32033, English for Professionals.
We would be most grateful if you could take the time to complete this short questionnaire. Your
response will be kept confidential. Thank you very much for your cooperation.

1. Which of the following Internet Service Provider (ISP) have you subscribed? (choose
only one option)
o TM
o Maxis Fiber
o ABNXcess
o P1
o Yes
o Umobile
o Others(please specify): ______________________
2. Which of the following connection type have you subscribed?
o Broadband
o Dial-up
o Optical Fiber
3. Which of the following connection have you subscribed from your ISP?
o Internet connection only
o Internet connection with voice calls
o Internet connection with IPTV service
o Internet connection with voice calls and IPTV service
4. What is the monthly fee for the subscribed internet service?
o Below RM50
o RM50 RM75
o RM76 RM100
o RM101 RM125
o RM126 RM150
o RM151 RM175
o RM176 RM200
o RM201 RM250
o More than RM251
5. From the scale of 1 to 4, the actual connection speed is as the same as advertised/
subscribed.
o Strongly agree
o Agree
o Disagree
o Strongly disagree

6. What do you usually do with the internet? (Choose 2 most frequent activities)
o Web browsing (includes searching information for academic purpose, WBLE;
weather, etc.)
o Social networking (Facebook, Whatsapp, email, etc.)
o Online gaming
o Media Streaming and file downloads (Youtube, Spotify, android/ios application
download)

How satisfied are you with the following services? Please choose accordingly.
Excellent

Good

Fair

Poor

Very
poor

7. ISP connection
(including reliability and
speed)
8. Customer Service/Billing
Support of your current
ISP (Over the phone
inquiries)
9. Technical Support of
your current ISP
10. Overall, are you satisfied with the performance of your ISP and will you recommend it to
your friends/relatives/loved ones? Why?
________________________________________________________________________
________________________________________________________________________

Thank you for answering our questionnaire!