APRYL L.

JOHNSON
759 8th Avenue. San Diego, CA.92101. Ph.(619)696-0873. aprylj22@yahoo.com

JOB OBJECTIVE
A front desk position, where I can utilize my skills and experience

SUMMARY OF QUALIFICATIONS
• Held positions as a front desk supervisor, front desk agent, PBX operator, and
reservations agent
• Assisted guests by telephone, PBX, or in person to provide information about
products and services
• Responsible for the scheduling of employees, supervising employees’ work
performance and proceeding with disciplinary action when necessary
• Computed reservations, credit card purchases, received and processed cash
and credit card payments
• Skilled at 10 key data entry by touch and typing accurately at 45+ wpm
• Knowledge of business skills and management principles including but not
limited to the following: strategic planning, resource allocation, leadership
technique and coordination of personnel and other resources

RELATIVE SKILLS
• Assisted guests by telephones, PBX, or in person to provide information about
products and services
• Ability to respond to and resolve complaints, concerns and inquiries in a swift
and professional manner
• Ability to use cash register, handle money, separate charge slips, coupons and
vouchers, balancing cash drawers, and make deposits
• Achieve and maintain thorough knowledge of all company policies and
procedures
• Continual engagement in professional and friendly customer interactions
 EMPLOYMENT HISTORY
2006- 2007 Floze Nite Club
BAR MAID/COCKTAIL WAITRESS
CLEVELAND,OH

2005-2006 Bridge Town Grill

Service Manager/Hostess
DUNWOODY, GA

2006 – 2006 NATIONS TRUCKING AND TOWING

OFFICE MANAGER ROSWELL, GA

2003 – 2005 SAFE HAVEN TRANSITIONAL

OFFICE SUPPORT/VOLUNTEER CONLEY, GA

2004 – 2005 TOP JOB STAFFING

BANQUET SERVER ATLANTA, GA

2003 – 2004 ADVANCE AMERICA

CUSTOMER SERVICE REPRESENTATIVE SANDY SPRINGS,
GA

1999 – 2001 MARRIOTT HOTEL

FRONT OFFICE SUPERVISOR/PBX OPERATOR YPSILANTI,
MI

1998 – 1999 RAMADA INN

FRONT OFFICE/RERVATIONS ATLANTA,
GA

EDUCATION
2007 CERTIFICATE IN COMPUTER SOFTWARE ASSISTANT
OHIO SCHOOL OF FINANCIAL EDUCATION CLEVELAND, OH

GED
CLEVELAND HEIGHTS/UNIVERSITY HEIGHTS BOARD OF EDUCATION
CLEVELAND, OH