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  • Revised Resume 1

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    This document contains a summary of Samantha Mapp's contact information, professional skills, employment history, and education. She has over 10 years of experience in customer service roles, including as a Customer Service Representative for EZPass Maryland from 2013-2014 where she maintained accounts, processed payments, and answered customer questions. Prior to that, she worked as a Toll Collector for the Maryland Department of Transportation from 2008-2013 where her responsibilities included collecting tolls, providing customer assistance, and ensuring cash balances. She also has retail experience as a Sales Associate for AlkoDistributors from 2008-2013. Her education includes graduating from Carver Vocational Technical High School and studying nursing at The Community College Baltimore County Catonsville.

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    This document contains a summary of Samantha Mapp's contact information, professional skills, employment history, and education. She has over 10 years of experience in customer service roles, including as a Customer Service Representative for EZPass Maryland from 2013-2014 where she maintained accounts, processed payments, and answered customer questions. Prior to that, she worked as a Toll Collector for the Maryland Department of Transportation from 2008-2013 where her responsibilities included collecting tolls, providing customer assistance, and ensuring cash balances. She also has retail experience as a Sales Associate for AlkoDistributors from 2008-2013. Her education includes graduating from Carver Vocational Technical High School and studying nursing at The Community College Baltimore County Catonsville.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    17 views3 pages

    Revised Resume 1

    Uploaded by

    api-297844535
    This document contains a summary of Samantha Mapp's contact information, professional skills, employment history, and education. She has over 10 years of experience in customer service roles, including as a Customer Service Representative for EZPass Maryland from 2013-2014 where she maintained accounts, processed payments, and answered customer questions. Prior to that, she worked as a Toll Collector for the Maryland Department of Transportation from 2008-2013 where her responsibilities included collecting tolls, providing customer assistance, and ensuring cash balances. She also has retail experience as a Sales Associate for AlkoDistributors from 2008-2013. Her education includes graduating from Carver Vocational Technical High School and studying nursing at The Community College Baltimore County Catonsville.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 3

    Samantha Mapp

    1210 Cherry Hill Road Unit#C


    Baltimore, MD, 21225

    443-694-2665
    samantham313@yahoo.com

    Customer Service Representative


    Professional Skills

    Excellent Customer Service


    Computer Knowledge familiar with Microsoft Word, PowerPoint, and the basic
    functioning of a modern computer.
    Active Listening Skills
    Social Perceptiveness and Service Orientation
    Verbal Communication
    Mathematics
    Microsoft Excel

    Employment History
    Customer Service Representative
    EZPASS Maryland

    Maintain Customer Accounts


    Process Payments
    Answer General Questions Pertaining to Ezpass
    Calculate amounts on Excel
    Interact with customers provide customer service

    Toll Collector 1

    2013-2014

    Maryland Department of Transportation

    Baltimore, MD

    Operated the toll lanes which consisted of collecting the toll and distributing proper
    change to customers.
    Answered customers questions, and provide information on procedures or policies.
    Requested information or assistance using paging systems.
    Greeted customers entering toll lanes.
    Reported any toll evaders to Toll Sgt.
    Monitored my computer and remain observant of the toll plaza.

    Counted money in change fund at the beginning and ending of shifts to ensure that
    amount is correct and that there is adequate change

    Ending of each shift required balancing of cash, records money, and tickets received.
    Required you to stand or sit for long periods of time as well as tolerable for
    unpredictable weather conditions.

    Sales Associate
    AlkoDistributors( Gallo Clothing)

    2008-2013
    Glen Burnie, MD

    Display an optimal level of customer service.


    Suggested products and services to customer.
    Maintained a neat and clean shopping environment.
    Greeted and Thank customer for their service.
    Displayed and processed merchandise.
    Validated credit card, identification, and signatures of customers.
    Specified transaction amount, money received and change due.
    Processed merchandise returns and exchanges.

    Education
    Carver Vocational Technical High School
    The Community College Baltimore County Catonsville Major: RN

    Samantha Mapp
    1210 Cherry Hill Road Unit#C
    Baltimore, MD 21225

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