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    This document contains Iliana Ortega's resume. It lists her contact information, objective of using her customer service and organizational skills, and skills including proficiency in English, Spanish, Microsoft Office, and a phone system. Her education includes a high school equivalency and computer/office training. Her work experience consists of hostess, custom fill room, and concession stand roles at various employers from 2003-2014 where she gained customer service experience. She provides three references from former supervisors and coworkers.

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    This document contains Iliana Ortega's resume. It lists her contact information, objective of using her customer service and organizational skills, and skills including proficiency in English, Spanish, Microsoft Office, and a phone system. Her education includes a high school equivalency and computer/office training. Her work experience consists of hostess, custom fill room, and concession stand roles at various employers from 2003-2014 where she gained customer service experience. She provides three references from former supervisors and coworkers.

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    49 views2 pages

    Objective: Iliana Ortega

    Uploaded by

    api-283755984
    This document contains Iliana Ortega's resume. It lists her contact information, objective of using her customer service and organizational skills, and skills including proficiency in English, Spanish, Microsoft Office, and a phone system. Her education includes a high school equivalency and computer/office training. Her work experience consists of hostess, custom fill room, and concession stand roles at various employers from 2003-2014 where she gained customer service experience. She provides three references from former supervisors and coworkers.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    Iliana Ortega

    154 Gulf Breeze St., Punta Gorda, FL 33950


    Phone: (941)234-#### Email: cgs1000@yahoo.com
    Objective
    Use my customer oriented and organizational skills to be a part of a growing organization where I will be beneficial in
    accomplishing corporate objectives.

    Skills

    Interact effectively using my


    excellent Customer Service Skills
    Team Work
    Good Communication Skills
    Building Good Relationships
    Fluent in English and Spanish

    In/Out putting data into Navision


    MS Word
    MS PowerPoint
    MS Excel
    Multi-line phone system
    Multitasking

    Education and Training


    L.A.R.E Training Center/South Lawrence, MA
    Equivalent High School Diploma
    Computer and office procedures
    Phone etiquette
    Receptionist
    Billing
    Employment
    Red Lobster Port Charlotte, FL

    (2014)

    Hostess- Greeted customers, Searched on the computer for appropriate seating, asked their seating preferences,
    answered any questions, showed courtesy, Sat customers

    Tervis Tumbler North Venice, FL


    (2010-2013)

    Custom/Fill room- Replenish, Customs Dept, Support Backorders, VLM, Audit, Data Entry, tracking
    Issues and resolving, Input Output information on Sharepoint spreadsheets, Build CD-Web position, standardized
    CD-Web position, came up with spreadsheets to track issues efficiently, Assisted employees with any issues.

    Production Floor- Cap, Weld, Decorate, Helped pack, Floater.

    Sales Department- Answered phones, answered any questions and concerns, resolved customer issues,
    helped with orders, tracked customer orders, up sell, gained excellent customer service skills.
    Loews Theater Methuen, MA
    (2003-2004)
    Concession Stand Cashier-Managed Counter Sales, up sell, Answered Phones, Opened and closed theaters
    concession counter, prepared Menu items, accepted customers payments, balanced cash drawer, Maintained
    cleanliness of theater, Assisted co- workers with their duties, Gained customer service skills.

    Refrences
    Maury Pinto
    Production Supervisor
    (941)966-2114
    (Former Supervisor)

    Janira Perez
    Sales Rep
    (941)380-3533
    (Former Co-Worker)

    Ruben Rivera
    Assembler
    (941)661-2156
    (Former Co-Worker)

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