lg/LIf0fcg'udgsf] qmddf kfOPsf ;d:ofx?

!= lqe'jg ljdfg:yn gful/s p8\8og sfof{nosf] ;dGjodf

sfd ug'{ kg{] Ph]G;Lx?sf] ;+Vof @#* /x]sf] .
w]/} lgsfox? /xbfF ;dGjo ug{ sl7g ePsf] . sl/j $)))
sd{rf/L sfo{/t /x]sf] .
@=

gful/s p8\8og k|flws/0f dftxt ljdfg:yn ;+rfng

x'g'kg{]df ;'/Iff lgsfo, cWofudg, eG;f/, jfo';]jf
sDkgLx? nufot lhDd]jf/ lgsfoljr ;dGjo geO{ ;
+:yfut 7fn'kgf (Institutional Suprimacy) sf] cj:yf b]lvof] .

#= !#$) ofqL k|lt 306fsf] Ifdtfdf lgdf{0f ePsf]

ljdfg:yndf xfn @#)) ofq' k|lt 306fsf] rfk /x]sf] t/
To; cg'?ksf] ef}lts Ifdtf / ljdfg:yn lj:tf/ gx'Fbf
lgoldt pknAw x'g] ;]jf Jojl:yt x'g g;s]sf] .
$= ;/;kmfO{ ug{] sDkgL 6]08/ dfkm{t 5gf}6 x'g]
t/ ;/;kmfO{ ug{] JolQm kl/jt{g gx'g] sf/0f
;/;kmfO{df ;Demf}tf ePsf] sDkgL / gful/s p8\8og
sfof{non] ;lhn} sfd nufpg] eGbf 6]8 o'lgogx?
sf] af]njfnf b]lvof] .
%=

cWofudgdf 8]S;x? kof{Kt ePsf] / clwsf+z

p8fgdf g]kfnL sfdbf/ cfpg] x'Fbf cfudg
tkm{ ofq'x? % ldg]6 leqd} Baggage claim area df
k'Ug] t/ ;fdfg cfpg s]xL ;do nfUg] ePsf]n] le8ef8
a9]sf] kfOof] .

^= a}b]lzs /f]huf/df hfg] clwsf+z sfdbf/x?n] ;/sf/n]

pknAw u/fPsf] Free Visa Free Ticket sf] ;'ljwf lng g;s]sf]
/ :yfgLo Ph]G6 / d]gkfj/af6 7uLPsf] b]lvG5 .
1

&= Orientation df ;xefuL geO{ k|df0fkq lbg], pkl:yt dfq

u/fP/ k|df0fkq lbg] u/]sf] t/ o:tf] tflndx?sf]
cg'udg a}b]lzs /f]huf/ ljefuaf6 ePsf] kfO{Pg .
*= ljdfg:yn kl/;/ leq ;+rfngdf /x]sf Money exchanger, duty
free k;n, cGo k;nx? / slkm ;kdf nfdf] ;do b]lv
Pp6}
;+rfnsx?
/x]sf]
-lxdfnog dgL PS;r]Gh @) aif{ eGbf a9L ;do b]lv
Ps} :yfgdf /x]sf]_ .
(= clwsf+z k;n / dgL PS;r]Gh/n] dfu]sf] cj:yfdf afx]s
ljn glbg] u/]sf] sf/0f oyfy{ sf/f]jf/ gb]lv s/ 5nL
x'g] u/]sf] .
!)= e|d0f le;fdf ljb]z hfg] ofq'x?n] cGtLd d'nssf] le;f
sfuhft gb]vfpg] . b'jO{, dn]l;of, yfO{NofG8 l;
+ufk'/ h:tf d'n'ssf] sfuhft b]vfO{ hfg] / ToxfFaf6
hf]lvd k"0f{ ofqfdf cGoq} hfg] b]lvG5 . dlxnfx?
n] ef/t, b'jO{, yfONof08sf] 6fGhL6 k|of]u u/L
vf8L d'ns / clk|msf ;Ddsf] hf]lvdo'Qm sfddf hfg]
u/]sf] kfOof] .
!!= ljdfg:yn jflx/ /x]sf] >d sIf k|efjsf/L gePsf], :6Ls/
l/l8 ug{] sfd dfq /x]sf] b]lvof] .
!@=
g]kfn jfo';]jf lgudn] nf]8/x? s/f/ ;Demf}tf
dfkm{t lnPsf], # l;6df sfd ;+rfng x'g] cj:yfdf
nf]8/sf]
8\o"6L
cfkm}
gv6fO{
;DjlGwt
sDkgLaf6} v6fpg] sfd ePsf] . yfO Po/j]h / Po/
Ol08of afx]s ;j} jfo';]jfsf] u|fp08 XofG8ln g]kfn
jfo' ;]jf lgudaf6} ePsf] . u|fp08 XofG8lnsf] nflu
cfjZos pks/0f v/Lb x'g g;s]sf] .
2

!#=
ljleGg jfo';]jfn] ofq' ;Fu} Nofpg' kg{]
Aofu]hx? gNofpg], ah]6 p8fg ug{] jfo';]jf
sDkgLn] rf8jf8 / ofq'sf] rfk a9]sf] ;dodf ofq'dfq
af]Sg] u/]sf] sf/0f 5'6\g uPsf ;fdfg nfdf] ;do b]lv :
6f]/df g} /x]sf] .
!$=

sfg'gL ?kdf ljdfg:yn jl/kl/ # ls=dL b'/Lleq

s'g} df;' k;n /fVg gkfpg] Joj:yf eP klg sfof{Gjog
gx'Fbf r/fx?sf] k|sf]k a9]sf]] . v'Nnf 7fFp ePsf]
sf/0f 3fd tfKg cfpg] sf/0fn] klg r/fx?sf] ;d:of
b]lvPsf] .

!%=
6ofS;L kfls{ ;lxtsf] BOOT k|0ffnLdf lgdf{0f
x'g' kg{] gofF ejg -dNxf]qf sDkgLn] lgdf{0f ug'{
kg{]_ sf] lgdf{0f x'g g;Sbf kfls{ ug{] :yfg
;fF3'/f] ePsf], /ftf] Kn]6 / sfnf] Kn]6sf ;jf/L ;fwgn]
ofq' vf];fvf]; ug{] k|j[lQ /x]sf] .
!^=
k|:yfg sIfdf k|x/L a:g] t/ eG;f/sf] pkl:ytL
gx'g], cfudgdf eG;f/n] x]g{] t/ k|x/L pkl:yt gx'g]
sf/0f ;'/Iff, ljb]zL d'b|fsf] sf/f]jf/, nfu' cf}ifw /
/fhZjdf c;/ kfg{] a:t'x?sf] klxrfg / d'Nofg ;lx ?kdf
x'g g;s]sf] .
!&=
@#$ :yfgdf CCTV /x] klg jfndf *) j6fdfq b]lvg]
sf/0f pko'Qm dgL6/L x'g ;s]sf] b]lvPg . yf]/}
hgzlQmn] ;j} If]q x]g{ g;s]sf] / e08f/0f Ifdtf
sdhf]/ /x]sf] -& lbg ;Dd dfq_ /x]sf] b]lvof] . CCTV
dfly eG;f/sf] kx'r gx'Fbf r'xfj6 x'g] ;Defjgf /x]sf] .
!*= ljdfg :yndf /x]sf X-ray x? k'/fgf] ePsf], X-ray rnfpg]
hgzlQm yf]/} ePsf] / /]s8{ gx'g] b]lvof] .
3

!(= cWofudgdf >d 8]S; /x]sf], uf]nfk|yf f/f @@

dlxgfdf Group aGg] u/]sf], k|To]s lbg sDKo"6/af6
Arrival /Departure sf] Duty ! 306f klxnf SMS f/f hfgsf/L
lbg] ul/Psf] .
@)=
ofq'x?sf] lj:t[t ljj/0f g/xg], k|To]s Flight Number
cg';f/sf] ofq' ;"rL cWofudgdf g/xbf jfo';]jfn] lbPsf]
Menifesto le8fg gx'g] / ofq' sxfF uof] yfxf kfpg
g;lsg] cj:yf /x]sf] .
@!=
ljleGg b]zdf cWoogsf nflu hfg] / lehL6 le;fdf
hfg]x?n] gSsnL sfuhft k]z ug{] u/]sf] t/ To;sf]
cflwsf/Lstf k'i6L ug{ tTsfn ;Dej gePsf] .
@@= k|ltJolQm %) u|fd ;'gsf] ;'ljwf lbPsf]df
o:tf] ;'ljwfsf] b'?kof]u u/L sfdbf/ dfkm{t Joj;flon]
s/Lj & s]=hL=;Dd ;'g b}lgs leq\ofpg ;Sg] b]lvof]]
.
@#= Personal Effect sf] ;fdfgdf Air Bill ljleGg JolQmnfO{
lbg] / k|ltlgwL dfkm{t ;fdfg 5'6fpbf z'Ns
ltg'{ gkg{]df klg lglZrt /sd lng] u/]sf] .
@$=
@)%& ;fn b]lv eG;f/ Ph]G6sf] kl/Iff gePsf],
l;ldt JolQmsf] dfq Psflwsf/ /x]sf] / eG;f/ Ph]G6n]
klg k|ltlgwL v6fO{ ;fdfg 5'6fpg] u/]sf] b]lvof] .
Ph]G6sf] Psflwsf/sf] sf/0f uf]bfdaf6 ;fdfg 5'6fpg
a9L ;do / nfut nfUg] u/]sf] b]lvof] .
@%= eG;f/sf] X-ray af6 b]lvPsf z+sf:kb ;fdfgsf]
aflx/ RC n]Vg] u/]sf], o:tf] n]vfO{ ;s]t k|i6 ;Fu
gx'g] / X- ray operator n] rfx]sf] ;fdfg RC gn]vL
4

k7fpg ;Sg] cj:yf /x]sf] b]lvPsf]] . xs / Jofssaf6

cfpg] clwsf+z ;fdfgdf RC gn]Vg] u/]sf] eGg]
egfO{ /x]sf] kfOof] .
@^= Ground Handling sf] ;dfg ;fy} RAMP BUS v/Lbsf
kmfO{n cg';Gwfgsf] qmddf cfof]udf /x]sf]n]
;dod} vl/b x'g g;s]sf] eGg] egfO{ NAC sf]
/x]sf] .
@&= ofq'x?n] eG;f/ ltg{' kg{] u/L NofPsf ;fdfg
w/f}6Ldf lng] u/LPsf] t/ To;sf] nut sDKo"6/df
g/xg] / nfdf] ;do b]lv w/f}6Ldf /x]sf ;fdfgsf] lx;fj
kf/bzL{ b]lvPg . lhljt kz' kGIfLsf] eG;f/ hfFr kf;df
sl7gfO{ b]lvof] . KnfG6 tyf kz' Sjf/]G6fO{gsf]
sfof{no cJojl:yt /x]sf] kfOof] .
@*=
Crew Member sf] ;fdfg hfFr gx'Fbf ljleGg lsl;dsf
ck/fwLs ultljlwdf ;+nUg JolQmx?n] lghx?nfO{ k|
of]u ug{ ;lsg] / Smuggling x'g ;Sg] cj:yf /x]sf] .
@(=
Sky chef af6 jfo' ;]jfdf vfgf n}hfbf Ps hgf ;'/Iff
sdL{n] dfq vfgf aGg] k|lqmof b]lv hxfhdf
/fVg] ;Ddsf] ;'/Iff x]g{] u/]sf] / lghn] ;f]xL xf]6ndf
vfgf ;d]t vfg] cj:yf b]lvbf vfgf ;Fu} cGo cj}w
j:t'x? cf];f/ k;f/ gx'g] Joj:yfsf] nflu u/LPsf] ;'/Iff k|
jGw sdhf]/ /x]sf] b]lvof] .
#)=
nfdf] ;do b]lv sfo{/t sd{rf/Lsf sf/0f eG;f/df
ldn]dtf]sf] ;Defjgf b]lvof] . Core Staff eGbf Driver,
sfof{no ;xof]uL, sDKo"6/ ck/]6/ h:tf kbdf sfhdf
sd{rf/L a:g] t/ Core-staff sd ePsf] kfOof] .
5

#!=
nfdf] ;do ;Dd a;]sf] ;'/IffsdL{, 3'd'jfsf] ?kdf k|
of]u x'g] hgzlQm / cGo lgsfosf sd{rf/L ljr Nexus
ePsf] x'g ;Sg] cj:yf b]lvof] -s]xL ;'/IffsdL{ nfdf]
;do b]lv /x]sf] b]lvPsf]_
#@= ;'/IffsdL{sf] zf/Ll/s hfFr gx'g] ePsfn] ljleGg
:yfgaf6 Apron ;Dd hfg ;lsg] af6f]sf] kmfObf ln+b}
ldn]dtf]df cj}w a:t'sf] alxu{dg / k|j]z x'g ;Sg]
b]lvG5 .
##= Inbuilt X-ray Machine gx'Fbf k|To]s Baggage sf] X-ray
n] ;do lng], / Baggage Conveyer Belt sf] h8fg
sfo{ rfn' /x]sf]n] Pick Hour df Ps} k6s $ j6f 7"nf
hxfh cjt/0f x'Fbf Baggage Collection df a9L ;do nfUg]
u/]sf] kfOof] .
#$=
ljdfg:yn lj:tf/ cfof]hgf ;+rfngdf /x]sf], lj:tf/sf]
sfd e}/x]sf] t/ Hofb} ;':t /x]sf] kfOof] . yk Bay x?
a9fpg df6f] k'g'{ kg{] -@) nfv 3g dL _ sfo{ :ylut
ePsf] b]lvof] .
#%= cGo ;dosf] t'ngfdf cfof]usf] cg'udg ePsf]
cjlwdf /fhZj cfDbfgL em08} bf]Aa/ a[l4 ePsf]
b]lvof] .
#^ CIP Lounge sf] ;+rfng / Money Changer jLr ;fldKotf
/x]sf], CIP Lounge af6 l;w} aflx/ ;d]t hfg] ldNg]
b]lv+bf o;sf] ;+rfngsf] :yfg pko'Qm b]lvPg .
#& Pocket gePsf] Dress Loader x?nfO{ nufpg egL
k6sk6s cfof]uaf6 lgb{]zg ePsf]df
International
practice o:tf] gePsf], Trade union af6 lj/f]w ePsf] ;fy}
6

hf8f] df};ddf Hofs]6 ;lxtsf] Dress nufpg] ePsfn]

;f]sf] sfof{Gjog ;Dej gePsf] k|ltlqmof kfOof] .
#*=
Apron Area df /x]sf] Loader sf] zf}rfno hgzlQm
cg'?k kof{Kt gePsf] .
#(=
Taxi parking sf] z'Ns 306fsf] b/n] tf]s]klg ;f]
adf]lhd glnO{ Psd'i7 lng] u/]sf] -df]=;f= ?=
@)_ . ;Demf}tf ldlt ;dfKt ePsf] / gjLs/0f jf gofF
7]Ssf k|lqmof cufl8 gj9]sf]] kfOof] .
$) eG;f/ k|zf;gaf6 lg0f{o x'g' kg{], P]gn] tf]s]sf]
cjlw k'/f ePsf d'2f ;d]t ;dodf lg0f{o ePsf] b]lvPg .
$!= NAC sf] clGtd km\nfO6 k|fo ;dodf gx'g] / cjt/0f
/ftL !@ ah] kl5 x'g] sf/0f cGo lgsfosf] j9L
u'gf;f] /x]sf] kfOof] . o;/L l9nf] ug'{df hfgLhfgL
a9L eQf vfg / ;fdfg t:s/L ug{ xf] eGg] cGo lgsfosf
sd{rf/Lx?sf] egfO{ /x]sf] kfOof] . Standing A/C ;
+rfng gx'Fbf c;xhtf b]lvof] .
$@=
Duty free xfn gePsf], Duty paid ePkl5 g]kfnL d'b|
fdf sf/f]jf/ x'g'kg{]df ljb]zL kl/jto{ d'b|fdf klg
sf/f]jf/ ePsf] .
$#=
r/f wkfpg lzsf/LnfO{ pknAw u/fPsf] ;jf/L ;fwg
Hofb} k'/fgf] e} /fd|/L sfd ug{] cj:yfdf ePsf]
b]lvPg .
$$=
5nkmnsf] qmddf ljleGg lgsfox?n] cf
cfgf] ;d:of / u'gf;f] klg /fv]sf lyP . k|f]T;fxg eQf
s6f}tLn] sd{rf/Lsf] dgf]jn sd ePsf], sd{rf/Lsf] ;
+Vof sd /x]sf], hfg cfpgsf] nflu ;jf/L ;fwgsf]
7

c;'ljwf / cfjZos ;]jf ;'wf/ ug{ k|ofKt ah]6 gePsf]

nufotsf u'gf;f]x? /fv]sf] kfOof] .
$%= g]=jf=lg / lq=c=lj gful/s p8\8og sof{nodf k|
of]u e}/x]sf ;jf/L ;fwgx? yf]qf] / k'/fgf] ePsf]
b]lvPsf]n] ;dofg's'n dd{t ;Def/ u/fpg'kg]{ .
$^=
cfkm\gf] sf/0fn] ge} cWofudg jf >d sf]
sf/0fn] lkmtf{ (Offload) x'g] ofq'sf] l6s6 Budget
Airlines n] lkmtf{ ug{ jf ;fg{ gdfGg] u/]sf] sf/0fn]
ofq'sf] Jooef/ a9]sf], pQm ;L6df csf]{ JolQm
p8fO{ Po/nfOG;n] cjflG5t ?kdf bf]x/f] /sd lnPsf]
kfOPsf] .
k|f/lDes ?kdf @)&@.(.! ut] ljxfg (M)) b]lv ;o'Qm ?kdf
sfof{b]z adf]lhd cjnf]sg, e]63f6, ;DjlGwt lgsfo;Fusf]
a}7s u/L klxrfg ePsf ;d:of / ;'wf/sf nflu ;'emfj lbPsf]df
lgDg cg';f/ ;'wf/ ePsf] b]lvPsf]
;'wf/sf nflu ul/Psf] sfo{ / ;'emfj tyf xfn;Ddsf] k|
ult cj:yf
!=

sf] Arrival, Departure, sterilized Area ;j}

lt/ kfgLsf] Joj:yf ug{ nufPsf], s]xL 7fpFdf
Dispenser /flvPsf], s]xL 7fpFdf hf/ /flvPsf], ;j}
7fpFdf tftf] rL;f] kfgL ;lxt Dispenser /fVg egLPsf] .
Domestic, International

@= 6\jfOn]6x?sf] lgoldt dd{t / ;/;kmfO{ u/fpg] Joj:yf

ug{ nufPsf] . xfn k|lt 306f ;/;kmfO{ x'g],
6\jfOn]6x?df ;/;kmfO{ sd{rf/L Stand by /x]sf] /
;/;kmfO{sf]
cg'udg
ug{]
kmf/d
k|To]s
zf}rfnodf /fvL ;f]sf] ;'kl/j]Ifsaf6 x:tfIf/ ;d]t x'g]
Joj:yf ePsf] .
8

#= 6\ofS;Lx?n] u|fxs dgf]dfgL tfGg], dgf]dfgL z'Ns

lng], ljn gsf6\g] ;DjGwdf 6\ofS;L jfnfx?
;d]tnfO{ /fvL k|ltj4tf lnOPsf] . xfn 6\ofS;Lx? ljn
sf6]/ lx8\g], Jojl:yt b]lvg], /ftf] Kn]6sf uf8Lx?sf]
dgf]dfgL ;d]t sd ePsf] cj:yf b]lvG5 . o;sf] lgoldt
cg'udg
ug]{
lhDd]jf/L
;'/Iff
lgsfon]
lnPsf] . 6\ofS;Lx?df VHF k|0ffnL /fVg] k|ltj4tf k|
fKt ePsf] .
$=

;j} Airlines ;lxtsf] AOC meeting u/L Passanger

Baggage 5f]8\g] sfo{ ;s] ;Dd gug]{, sy+sbflrt
5'6]df ;dGjo u/L u|fxsx?nfO{ l56f] / ;xh t/Lsfn]
;fdfg pknJw u/fpg], 5'6]sf] ;fdfgsf] Ifltk"lt{ ;d]t
lbg] u/L dfOGo"l6 ePsf] . xfn s]xL ;do otf ;fdfg
5f]8\g] k|rng sd b]lvPsf] .
TIA, NAC,

%= eG;f/sf] CCTV h8fg ug]{ k|:tfj :jLs[ltnfO{ zL3|tf

lbg cfjZos ;dGjo u/] kZrft CCTV h8fgsf] k|s[of z'?
ePsf] .
^= Po/kf]6{df ePsf CCTV x?sf] Recording system s'g}
s'g}sf] j9L s'g}sf] %& lbg dfq /x]sf]df xfn ;j}
@#$ CCTV sf] sDtLdf #% lbg Back Up sf] Joj:yf
ePsf] . CCTV Room nfO{ Jojl:yt ug{ egLPsf] / s]xL
:yfgdf yKg nufPsf] .
&= ofq'n] ;fdfg l9nf] kfpg'df d'Vo lhDd]jf/ /x]sf]
Conveyer Belt snsQfaf6 l56f] Nofpg] sfo{df dfggLo
k|d'v cfo'QmHo"sf] ljz]if kxnjf6 xfn cfO;s]sf] /
h8fg x'g] qmddf /x]sf] . TIA Expansion Project sf]
9

7]s]bf/ sDkgL Sanjose / Project Director ;d]t;+u

5nkmn u/L cGo lgdf{0f sfo{ klg ;dod} ;sfpg] k|
ltj4tf lnOPsf] .
*=

sf] Ifdtf j9fpg nufPsf], 7fp+7fp+df ;+s]t /fVg

nufPsf] .
Wi Fi

(= 6]lnkmf]gx? h8fg tyf lju|]sf dd{t ug]

{ sfo{ u/fOPsf] .
!)= eG;f/ sfof{no k|d'v / eG;f/ ljefusf dxflgb]{zs ;+u
eG;f/ Ph]G6sf] @)%& ;fn kl5 xfn ;Dd x'g g;s]sf]
k/LIff oyflz3| lng elgPsf] . oxL df3df k/LIff lng] k|
ltj4tf k|fKt ePsf] .
!!=

x?sf] dgf]dfgL / cJoj:yf x6fpg Loader x?sf] k|

ltlbg Duty kl/jt{g sDKo"6/ k|0ffnLaf6 ug{ egLPsf]
. ;f] sfo{ ;'? x'g] k|s[ofdf /x]sf] / clgjfo{ kf]zfs
nufpg' kg]{ Joj:yfsf] kfngf u/fO{Psf] .
Loader

!@=
k|x/Lsf] Help Desk jflx/} ePtf klg cGo lgsfosf]
gb]lvPsf]n] TIA, Ground Handler
/ Airlines ;d]tsf]
;xefuLtfdf Help Desk ;+rfng ug]{ k|ltj4tf TIA sf] G.M.
af6 k|fKt ePsf] .
!#=
eG;f/ k|d'vnfO{ xfn ;+rfngdf /x]sf] / vl/b k|
s[ofdf /x]sf X-Ray d]zLgx?sf] Data Recording lglZrt
cjlw;Dd -Go"gtd # dlxgf_ x'g] Joj:yf ug{ elgPsf] .
;f] sf] k|ltj4tf k|fKt ePsf] .
!$= cfof]u 6f]nLsf] cg'udg kZrft Money exchanger,
Sofkm\6]l/of tyf cGo k;nx?n] lgoldt ljn sf6\g]
u/]sf] b]lvPsf] . klxn]sf] Billing transaction / xfnsf]
10

transaction
transaction

le8fO{ x]bf{ cfof]usf] cg'udg kZrft

cTolws b]lvPsf] .

!%=
Money Exchange,
k;nx?, /]i6'/]G6x?n] /fhZj
5n]sf] ;DjGwL cg'udgsf] nflu /fhZj ;lrjHo" ;
+usf] ;dGjodf cfof]usf] 6f]nL vl6Psf] ;dodf /fhZj
cg';Gwfg ljefusf] 6f]nL klg vl6Psf] . To:t} >d
;DjGwL ;d:of / Manpower x?sf] dgf]dfgLsf]
cg'udgsf] nflu j}b]lzs /f]huf/ ljefujf6 klg clws[t
6f]nL;+u v6fOPsf] . ;f] df /fhZj cg';Gwfg 6f]nLn]
cfkm\gf] If]q cGtu{tsf] sfd z'? u/]sf] .
!^=
e"sDk kLl8tx?sf nflu k|fKt eO{ sfuf]{ kl/;/df
cnkq /x]sf ;fdfg tyf cf}iflw Joj:yfkg oyfzL3|
ug{ eG;f/ sfof{no / NAC nfO{ elgPsf]df s]xL
cf}ifwL :jf:Yo dGqfnodf x:tfGt/df eO{ ;s]sf] /
afFsLsf] xsdf NAC, eG;f/, TIA / kl/jxg tyf uf]bfd
sDkgLsf] ;+of]hsTjdf Committee jgfO{ Joj:yfkg ug]
{ k|ltj4tf k|fKt ePsf] .
!&=

/ /fli6o jfl0fHo j}+snfO{ ;f] a}+sdf klg

Money Exchange sf] ;'ljwf ;'? ug{ egLPsf]df ;sf/fTds
k|ltj4tf k|fKt ePsf]] .
TIA

!*= Labour Desk nfO{ labour x? ljleGg sf/0fj; c:jLs[t u/L

kmsf{p+bf Immigration n] h:t} sf/0f vf]nL kmsf{pg
eg]sf]df ljefusf dxflgb{]zs ;d]taf6 k|ltj4tf k|fKt
ePsf] .
!(=

nfO{ Kn]gaf6 ;fdfg Nofpg] 6nLx?df 5t /fVg

eg]sfdf k|ltj4tf k|fKt ePsf] .
NAC

11

@)=
NAC sf] Ground Handling SectionnfO{ pks/0fx? vl/b
sfo{ tTsfn k|f/De ug{ eg]sf]df k|lqmof ;'? u/]sf] .
@!=
;fdfg
t:s/Lsf]
;Defjgf
lg?T;fxg
ug{
cWofudgnfO{
;'emfj
lbPsf]df
xfn
cWofudgsf]
k|s[of
s8f
ePsf]
b]lvPsf]
.
cWofudgaf6 sf/0f vf]nL offload ug]{ b/ j9]sf]
b]lvPsf] .
@@=

sf] Reading Data Computer df 6fG;km/ u/L

Recording ug{ elgPsf] . cj gof+ aGg] System df
pk/f]Qm ;'ljwfx? /fVg] k|ltj4tf k|fKt ePsf] .
Flap Card

@#= eG;f/ k|d'vaf6 X-Ray rnfpg ;Sg] bIf sd{rf/L

yKg]
k|ltj4tf
k|fKt
ePsf] .
@$=

cWofudg k|d'v ;+u cWofudg ;km\6j]o/ / Visa

Reader pks/0fsf] cfw'lgsLs/0f ;DjGwdf 5nkmn
ul/Psf] . APIS system nufpg / cWofudg tyf >d
;km\6j]o/ Integration ug{ gLltut ?kdf s]Gb|Lo
lgsfosf] k|ltj4tf rflxg] egL hfgsf/L k|fKt ePsf] .

@%= VIP sIfsf] k|of]udf cfjZostf afx]ssf] cj:yfdf k|

of]udf gcfPsf] .
@^= sd{rf/Lx? tf]lsPsf] kf]zfs k/Lrokq ;fy sfo{/t
/x]sf] ;fy} lghL If]qaf6 cfk"lt{ u/LPsf nf]8/, Group 4
af6 sfddf nufPsf] ;'/IffsdL{ / ;/;kmfO{df vl6Psf
sfdbf/ ;d]tn] k/Lro kq nufPsf] .
@&= >d ljefusf] Dofe Server a]nfa]nfdf jGb x'g] u/]sf]
/ pQm ;dodf cWofudgdf ofq'x?sf] nfdf] nfO{g
12

nfUg] b]lvPsf] . cj}wflgs ?kdf ofq' k7fpg

lgof]lht?kdf ;]l6 ldnfO{ hfgLhfgL System jGb
ul/Psf] eGg] u'gf;f] k|fKt ePsf] x'Fbf Server aGb
gx'g] u/L cgj/t ;+rfng ug{ a}b]lzs /f]huf/
ljefunfO{ egLPsf]df ljefusf dxflgb{]zs ;d]tn]
;f]nf/ k|0ffnL /fvL cgj/t ?kdf Server system ;+rfng
ug{] k|ltj4tf hgfPsf] .
ljleGg lgsfoaf6 u/Lg' kg{] ;'wf/sf ljifox?
-;'emfj_ M
cWofudg k|zf;g

/ AO egL v6fOg] gf=;'=x? ;d]tnfO{ sfdsf]

lhDd]jf/L lbg] t/ Senior clws[tn] Desk Officer eP/
sfd ubf{ Junior Staff n] clGtd lg0f{o lbg g;Sg] cj:yf
b]lv+bf DO / AO senior ljifo a'em]sf] ;d'x af6 tf]Sg'
kg]{ .
Visit Visa df k|:yfg
ug]{ JolQmsf] e|d0fs]f
p2]Zo :ki6 ePdf e|d0f cg'ldt lbg'kg]{ . clVtof/
b'?kof]u cg';GWffg cfo]fusf] pkl:yltdf Visit Visa
/f]Sg] / c? cj:yfdf hfglbg] k|j[lQ lg?T;flxt u/L
Ps}gf;sf] sfo{ k4tL cjnDjg ug'{kg]{ .
k|To]s p8fgdf hfg] ofq'sf] ljj/0f Ps} 7fpFdf b]lvg]
/ Print ug{ ldNg] Software lgdf{0f u/L Manifesto Check
ug]{ k2tL ljsf; ug]{ .
APIS k4lt cjnDjg ug{ ljlEfGg ;dodf rrf{ rNg] u/]sf]
t/ ;f] sf] nflu Sotware Designer n] ;fgf] /sdd} h8fg
ul/lbg ;Sg] kfOPsfn] -s/La @ s/f]8df_ APIS k4lt
DO

13

h8fg ug{ u[x dGqfno / cWofudg ljefunfO{ tTsfn

lgb]{zg lbg' kg]{ .
cWofudg sfof{no lq=c=la=df b/jGbL cg'?ksf ;j}
kbk"lt{ u/L ;s]kl5 l56f]l56f] k/Ljt{g x'g], sfhdf
cfpg] hfg] ;fy} sfof{no k|d'v ^ dlxgf klg gj:Gf]
k|0ffnL ;+:yfut ePsf] h:Tff] b]lvG5 . o:tf] k|j[lQ
lg?T;flxt ug{ lg=;]=P]g n] tf]s] jdf]lhdsf]
Go"gtd cjlw j:g'kg]{ Joj:yf ug'{kg]{ . %)
jif{ eGbf a9L pd]/sf sd{rf/L nfO{ Desk df g/fVg]
-/ftL Duty ug{ s7Lg x'g]_ .
/f=af= a}+sn] lng] Visa Free
lnO;s]kl5 :jtM
cWofudgsf] Desk df b]lvg] u/L a}+s /
cWofudgsf] ;6j]o/ PsLs[t ug'{kg]{ .
ljleGg cfk/flws tyf cft+sjfbL lqmofsnfkx?
x'g;Sg] ;DefjgfnfO{ ;d]t b[li6ut ul/ cWofudgaf6
Arrival/Departure x'Fbf k|To]s ofq'sf]
Retina/biometric
verification / Recording x'g] Joj:yf yk ug'{ kg{] . o;f]
u/]df Central Data System nfO{ ;d]t ;3fp k'Ug] b]lvG5
.
g]kfn k|x/L
nfdf] ;do -! jif{ eGbf a9L_ j;]sf hgzlQmsf]
kl/jt{g ug'{kg]{ .
k|x/L gfoj dxflg/LIfssf] sdf08df s/La #&) hgf
hgzlQm /x]klg ljdfg:ynsf] aflx/ /x]s]f cjfl~5t
ultljlwnfO{ lgoGq0f ug{ g;s]sf] b]lv+bf r':t
sfo{of]hgf agfpg nufO{ cfjZos hgzlQm yk
ug'{kg]{ .
14

 ;'/Iff sdL{ ;lxt ;a} Pass Holder sf] Check ug'{kg]{

-Body Search ) . lglZrt :yfg afx]ssf :yfgdf hfg
5'6\6} Flap Card k|of]u ug'{ kg]{ .
Departure df checking sdhf]/ ePsf sf/0f ;'/Iff vt/f sf
j:t' cGo ljdfg:yndf e]l6Psf sf/0f k|fKt Warning
(r]tfjgL_nfO{ b[li6ut u/L cfjZos ;'/Iff check sf]
Joj:yf ldnfpg' kg]{ .
CCTV Monitaring ug]{ hgzlQm yk x'g'kg]{ .
SkyChef sf] vfgf n}hfg NofpFbf ;DjlGWft
Airlines vfB k|ljlw / k|x/L clws[tsf] l;kmf/Lz
x'g'kg]{ .
Security Duty List Automated k4ltaf6 x'g'kg]{ . nfdf]
;do;Dd Ps} :yfgdf v6fpg] k|j[lQ cGTo ug]{ .
Pass Holder nfO{ ljdfg:yn jflx/ lg:sbf ;'/Iff hfFr
ug{] gu/LPsf] b]lvbf clgjfo{ ?kdf r]s hfFr u/L
dfq jflx/ k7fpg] Joj:yf ug'{kg{] .
g]kfn k|x/Lsf ;]jf k|j]z tfnLd d} XRay, Scanner, CCTV
nufotsf pks/0f ;~rfng ug{ ;Sg] ul/ tfnLd
Kofs]h
lgdf{0f
ug]{
/
clgjfo{
?kdf
;j}nfO{ tfnLd lbg] .
eG;f/ k|zf;g
eG;f/ Ph]G6sf] nfO;]G; k/LIff cljnDj ;+Rffng
u/L yk Agent agfpFbf k|lt:kwf{ a9\g u} z'Ns
36\g] / l56f] ;fdfg Delivery x'g] ePsf]n] eG;f/
ljefunfO{ Agent k/LIff ;+rfng ug{ lgb]{zg
lbg'
kg]{ .
15

 eG;f/ Cargo kl/;/df c;DjlGwt / cglws[t JolQmx?

sf] cToflws pkl:yltnfO{ lg?T;flxt ug{ eG;f/
Agent sf] k|ltlglw agfpg] sfo{nfO{ l;ldt
ug'{ kg]{ .
cglws[t ?kdf /x]sf dhb'/ ;+u7gx?sf]
ultljlwnfO{
lgolGqt
ug'{kg]{ .
PE sf] ;fdfgsf] Store / Clearance nfO 5'6\6} :yfg
pknAw
u/fpg'
kg]{ . xfn ljb]zaf6 j}b]lzs /f]huf/L ul/
kms{g] sfdbf/x?nfO{ nlIft ul/ ;~rfng ul/Psf]
k/fdz{ sfo{nfO{ yk Jojl:yt / lg/Gt/ ul/g'kg]{ .
DO office af6 ljt/0f x'g] Airbill sf] ljt/0f sfo{ Cargo
Office ;Fu}af6 u/fpg' kg]{ .
X-ray ug]{ hgzlQm l;ldt ePsf sf/0f Psftkm{
Monopoly 5 eg] csf]{tkm{ tf]lsP eGbf a9L ;do
sfd ug'{ kg{] ePsf]n] o:Tff hgzlQm yk
ug{ clgjfo{ tflnd lbg] jf hgzlQm s/f/ ;]jfaf6
k"lt{ ug'{kg]{ .
X-ray pks/0f Hofb} k'/fgf ePsfn] kl/jt{g
ug'{ kg]{ . sDtLdf # dlxgf Storage Capacity
;lxtsf] gofF X-ray h8fg ug'{ kg]{ .
cg'dlt k|fKt ePsf CCTV ;lxt yk :yfgdf / Cargo Area
df CCTV h8fg tTsfn ug{'kg]{ .
nfdf] ;do b]lv lq=c=la=eG;f/df j:g] b/jGbL
aflx/ /fvL sfhdf j:g] / eg;'gsf cfwf/df lg/Gt/
/xg] sd{rf/L / Aofkf/L aLr Nexus jg]sf sf/0f
p7\g' kg]{ /fh:j gp7]sf] b]lvG5 . @ jif{ eGbf
a9L ;do ljtfPsf sd{Rff/LnfO{ ;?jf ug'{kg]{ /
16

klxnf nfdf] ;do j;]sf]nfO{ k'gM sfh jf ;?jf u/L

gk7fpg lgb]{zg lbg' kg]{ .
z+sf:kb ultljlw x'g] p8fg Hongkong, Dubai , Doha
Bangkok (NAC) / cGo Airlines af6 cfpg ;Sg] cjfl~5t
j:t'sf] lgu/fgL ug{ lq=c=la= eG;f/ k|zf;sn]
Intelligence Model ckgfO{ cfkm}n] ;d]t lgu/fgL
ug'{kg]{ .
@)#* ;fn b]lvsf] nutdf /x]sf] d'4fx? km5of}
{6 gEfPsf] sf/0f eG;f/ lg0f{o k|s[of cToGt
l9nf] ePsfn] P]gn] tf]s]sf] ;dod} km5of}{6
x'g'kg]{ .
ofq'x?sf] ;fdfgsf] w/f}6LnfO{ sDKo"6/s[t
agfO{ P]gsf] cjlw k'/f x'g] ljlQs} nut s;L
sf/jfxLsf nflu k7fpg' kg]{ k'/fgf ;fdfgsf]
clen]v Jojl:yt x'g'kg]{ .
sfuf]{ kl/;/df 5l/P/ /x]sf] k'/fgf ;jf/L ;fwgx?
lgod k'ofO{ oyflz3| lnnfdL ug'{kg]{ .
e'sDk lkl8tsf] nfuL cfPsf cf}iflw tyf cGo
;fdfgx? cfjZos k|s[of k'ofO{ oyflz3| gi6
ug]{, ;/sf/L lgsfodf x:tfGt/0f jf lnnfdL ug{] .
/fhZj sd{rf/LnfO{ ;]jf k|j]z tfnLd d} XRay,
Scanner, CCTV nufotsf pks/0f ;~rfng ug{ ;Sg] ul/
tfnLd Kofs]h lgdf{0f ug]{ / clgjfo{ ?kdf
;j}nfO{ tfnLd lbg] .
g]kfn afo' ;]jf lgud

ISAGO

- Audit

ug'{kg]{ .
17

TIA Audit

;dod} ;DkGg

Jofkf/Ls Cargo sf sf/0f Passengers sf Baggage

5f]8\g] k|j[lQ lg?T;flxt ug{ nufO{ 5f]l8Psf
Baggage
Passenger
sf] 7]ufgfdf oyflz3|
a'emfpg] Joj:yf ug'{kg]{ .
cGt/fli6o cEof; cg'?k Narrow Body ljdfg n]
15-35 Minute df, wide body n] ;fdfg @) b]lv $)
ldg]6 ;Dd Delivery ug'{kg]{ .
Ground Handling / cGo cfjZos pks/0f Ramp-Bus
Ambulift External Air conditioner / Tractor vl/b ug]{
k|s[of cufl8 a9fpg lgb]{zg lbg'kg]{ . o;
dWo] Bus tractor tTsfn vl/b u/] klg External Air
Conditioner / Ambulift ;DjGWfdf lj:t[t k|ltj]bgsf
cfwf/df ug'{kg]{ .
Loader sf] Duty NAC n] v6fpg], Electronic xflh/L
;j} Shift / Contractor df nufpg] ;fy} Duty List
Shift wise computer af6 Ps 306f cuf8L SMS u/L
Location ;lxt lbg] Joj:yf ldnfpg' kg]{ .
e08f/df /x]sf] Delivery x'g g;s]sf] Baggage /
cGo ;fdfg @ dlxgf leq Clear ul/ ;Sg' kg]{ /
gofF ;fdfgsf] xsdf Digital Recording u/L website
tyf df]afO{n PK; agfO{ /fVg' kg]{ .
lglZrt ;dodf Delivery x'g g;s]sf] ;fdfgsf]
Ifltk'lt{ ltg'{ kg]{ .
nf]8/ ;d]tn] Dress clgjfo{ nufpg' kg]{
Airways Bill Cargo Area af6 ljt/0f x'g'kg]{ .
Personal Effect sf ;fdfgsf] Cargo delivery k4lt
;xh agfpg' kg]{ .

18

g]kfn gful/s p8\8og k|flws/0f

lqe'jg ljdfg:yn sfof{no (TIA-CAO)
:yfg, kmlg{r/ nufotsf ef}lts ;+/rgf pknAw
u/fP klg To;sf] cWofjlws nut gePsf],
;Def/sf] lhDd]jf/L k|of]stf{af6 klg x'g]
Joj:yf ldnfpg' kg{] .

TIA n] k|x/L ;xfotf sIf ;Fu} cfgf] Help Desk /

Ground
Handler sf] :yfoL Help Desk /fVg] Joj:yf
ldnfpg'kg{] .

Baggage Conveyer Bell sf] h8fg lj:tf/ cfof]hgf

lgdf{0f sDkgL San Jose sf] ;dGjodf tTsfn
z'? ug{ k|d'v cfo'QmHo"af6 ePsf] lgb{]zg
adf]lhd ;fdfg k}7f/L ul/ h8fg sfo{ lz3| ?
kdf ;DkGg ug'{ kg{] .

lj:tf/ cfof]hgf ;Fu} pQ/tkm{ aGg] ^ a6f

Bay sf] nflu df6f]
k'g{] sfo{ t'?Gt ;'?
ug'{ kg{] .

IN Built x-ray ;lxtsf]

conveyar belt h8fg
ug'{ kg{] .

;dosf] ;xh Joj:ykgfsf nflu ljdfgx?sf] cjt/0f

ug{] Slut
Management ug'{ kg{] .

;6xL ;'ljwf /fli6o jfl0fHo a}+snfO{ lbO{

Himalayan Money Exchange nfO{
Arrival
af6
x6fpg' kg{] . Dofb yk gug{] .

CAAN sf] Overall Management df ;j} lgsfo a:g'

kg{] . CAAN sf]
g]t[Tjn]
lgb{]lzsf
adf]lhdsf] lgoldt a}7s af]nfO{ ;j}nfO{
Space lbg'kg{] .
19

Jojl:yt u/L sfo{ljlw /

/fhkqsf
cfwf/df vf]Ng] Joj:yf ug{] .
Longterm df cGo d"n'sdf h:tf] Paid system df hfg
pko'Qm x'g] h;sf sf/0f /fh:j k|fKt x'g] / le8
sd x'g] b]lvG5 .

# g+= If]qdf w]/} lt/af6 k'Ug ;lsg] /

7"nf] If]q ePsfn] k'g/fjnf]sg x'g' kg{] .
cGo u]6x?sf] ;d]t k'g/fjnf]sg x'g'kg]{ .

Apron / Sterile Area df k'Ug] af6fx? w]/}

ePsf]n] cgfZos
af6f] aGb ug'{ kg{] .

Flap Card sf] one- time use x'g] Joj:yf ldnfpg] .

lglZrt ;do Card d} Jojl:yt x'g'kg{] . sDKo"6/
af6} lgoGq0f ug{] k4lt x'g'kg{] .

Domestic Terminal df klg Flap Card dfkm{t

clgjfo{ cfjthfjt x'g]] Joj:yf ug'{kg]{ .

Visitor Pass sf] Access limit ug{] .

Depature / Arriral sf] Immigration, check in Counta df

sDtLdf
Psj6f ljz]if sfp06/ -a[4, a[4f ckf,
lj/fdL ;fgf] aRrf
af]s]sf dlxnfsf] nflu_
agfpg'kg{] . o:tf ofq'nfO{ ;'/Iff hfFrdf klg
k|fyldstf lbg'kg{] .

;j} k|sf/sf Visitor pass, Spass, SS pass, Vpass, W pass

sf] Computer Data Record cjlw Go"gtd #
dlxgf /fVg' kg{] .

Parking sf] nflu Boot k|0ffnLdf x'g nfu]sf]

sfo{ l;3| ;DkGg ug'{ kg{] .

CCTV Camera Area a9fpg'

kg{], Wall
a9fO{ Ps} k6s w]/} :yfg b]lvg] agfpg'
kg{] .
VIP Record Management

20

Departure

df

Passanger

nfO{ Gate af/] ;'?d}

hfgsf/L
lbg'kg{] .

ljdfg:ynsf] Civil Architechtural layout ;lxtsf] ;du|

;+/rgfsf]
lj1x?
;lxtsf]
6f]nLaf6
Comprehensive Safety Audit u/fpg' kg{] .

Flight clGtd geP;Dd Medical Emergency ;+rfng

ug'{
kg{]
.

Domestic sf] Cargo Area df Pass Holder nfO{ dfq

hfg lbg' kg{] .

Inbuilt Xray ;lxtsf]

conveyer belt
h8fg
ug'{ kg{] .

e'sDk kZrft k|fKt eO{ ljt/0f x'g g;s]sf

;fdfu|L cfjZos k|lqmof k'/f u/L ;/sf/L lgsfodf
x:tfGt/0f, gi6 jf ozf]lrt Joj:yfkg
t'?Gt
ug'{ kg{] .

d"n k|j]zf/ sf] 5]pdf cfuGt's tyf s'?jfx?

sf] eL8ef8 nfO{
Jojl:yt ug{ xfnsf] lj>fd
sIfsf] lj:tf/ / kof{Kt a:g] 7fpFsf]
Joj:yf
ldnfpg'kg]{ .

Pk|f]g Pl/ofdf /x]sf] Group 4 Security sf]

sfof{no nfO{ cGo pko'Qm :yfgdf ;fg'{kg]{
.

cfkm\gf] sf/0fn] ge} cWofudg jf >d sf]

sf/0fn] lkmtf{ (Offload) x'g] ofq'sf] l6s6
Budget Airlines n] lkmtf{ ug{ jf ;fg{ gdfGg]
u/]sf] sf/0fn] ofq'sf] Jooef/ a9]sf],
pQm
;L6df
csf]{
JolQm
21

p8fO{ Po/nfOG;n] cjflG5t ?kdf bf]x/f] /sd

lnPsf] kfOPsf]n]
lkmtf{ ug]{ lgsfosf]
cflwsfl/s kqsf] cfwf/df To:tf ofq'sf] l6s6 /sd
lkmtf{ jf cfjZostfg';f/ kl/jt{g u/fpg'kg]{ .

ljdfg:yndf ePsf] Health Desk df :jf:YosdL{x?

clGtd p8fg;Dd a;]sf] gkfOPsf]n] clGtd
p8fg;Dd :jf:YosdL{
a:ffpg] tyf cfjZos
cfwf/e"t cf}iflw / pks/0f /fVg'kg]{ .

Ho]i7 gful/s tyf :tgkfg sIf Pp6} ePsf]n]

5'fpg'kg]{ . o:tf] sIf
Departure
df
klg
agfpg'kg]{ .

Sterile Area df /x]sf] w'd|kfg sIfdf ;nfO{,

nfO6/ /fv]sf] kfOPsf]n] pQm :yfgsf] ;
+j]bgzLntf x]l/ On]S6Ls nfO6/ /fVg
nufpg'kg]{ .
k/f/fi6 dGqfno

kl5 Hand written passpart df visa

lbPsf] b]lvPsfn]] ;j} lgof]udf hfgsf/L lbg'
kg{] .
Visa df Most enter before 3 month , 6 month x'g'
kg{]df ;f] gePsf], Valid until dfq ePsfn] visa
lnO{ hlxn] klg cfpg] k|j[lQ lgoGq0f
ug'{ kg{] .
24 Nov 2015

;:s[lt
ko{6g
dGqfno

22

tyf

gful/s

p8\8og

cGt/fli6o ljdfg :yn ;+rfng ug{ 5ftf P]g

lgdf{0fsf] nflu cfjZos kxn ug{' kg{] .
/fli6o cg';Gwfg sfof{no

;"rgfsf] cfbfg k|bfg sdhf]/ b]lvPsf]n]

/fli6o cg';Gwfg
sfof{nosf]
pkl:ytLnfO{ k|efjsf/L agfpg' kg{] .

>d k|zf;g

>lds Desk sf] Data cWofudg df ;f]em}

hf]8\g' ug'{ kg{] . lq=c=lj=df /x]sf] >d
Desk nfO{ clwsf/ ;DkGg agfO{ cfjZos ;
+zf]wg ug{ ;Sg] agfpg' kg{] / ;+zf]wg
ePsf] ljifo Software df Auto update x'g] Joj:yf
ldnfpg] .
Departure clGtd geP ;Dd >d u|fddf lhDd]jf/
clwsf/Lsf] Duty /xg' kg{] .
Free Visa / Free Ticket sf] cg'udg a9fpg'
kg{] ;fy} Orientation gu/L sfuhftdfq agfpg]
sfo{ b]lvPsfn] ljefuaf6 cg'udg / sf/jfxL
ug'kg{] .
dxfgu/kflnsf

ljdfg :ynsf] # lsld If]q leq df;' k;n ;+rfng

sf6df/ ug{ /f]s nufpg]Joj:yfkg ug'{ kg{]
.
Runway sf] blIf0f tkm{ /x]sf cUnf 3/ x?sf]
prfO{ Joj:yfkg ug{] .
23