MONZERATT ELISERIA SILGERO

10710 Westwood Drive

Corpus Christi, Texas 78410
(361) 558-3029 monze_silgero@yahoo.com

EDUCATION:
Texas A&M University Corpus Christi; M. A. English
Texas A&M University Corpus Christi; B. A. English
Tuloso-Midway High School, Corpus Christi, TX

Currently enrolled in program

Graduation Date: May 12, 2012
Graduation Date: May 25, 2007

EXPERIENCE:
Coastal Bend Council of Governments/Aging and Disability Resource Center/Area Agency on
Aging of Coastal Bend: August 2014-present
Information & Referral Specialist/Caregiver support: perform a multitude of tasks varying
from clerical work to directing clients to the proper resources needed on a client to client basis.
Printing, copying, multi- line phone, referrals for coordination. HIPPA trained. Knowledgeable
in the purpose of the ADRC program and the services it provides through
resources such as
Options Counseling, Housing Navigation and Respite care. Maintains interviewing expertise by
answering a multi-line phone system for No Wrong Door/Single Door Entry Point System into
Long-Term Services. Understand clients'
rights and grievance procedures through client
Rights and Responsibilities. Provide persons with information about Medicare benefits,
healthcare providers, current insurance cover
either through Medicare disability,
Original Medicare or Medicare Healthcare plans. Prescription coverage, prescription programs.
Knowledge of APS or CPS mandated reporting protocols and
Children service delivery
systems, long-term care and aging service delivery system options through services funded by
DADS.
Conduct effective screening and assessment of individual needs and preferences.
Establish identity of the Aging and Disability Resource Center/ Area Agency on Aging as an
access point for eligible persons and/or their family caregivers. Correspond
with various
organizations to ensure a delicate transition of services for the consumer. Assist consumer walkins with
questions regarding our agencies services. Respond to consumers with patience,
and without judgment. Trained and
knowledgeable in disability definitions, concepts,
etiquette, and independent living philosophy. Introduced to Person-center
concepts via
webinar. Informed in the aging process. Made aware of Cultural competence via phone
conference, Crisis intervention training. Aware of and capable of recognizing abuse and
exploitation via Aging symposium. Able to recognize
characteristics of other target
populations served by the ADRC.
Del Mar College: September 2013-December 2013
Professional Tutor: Responsibilities include one-on-one (face-to-face) tutoring with
students and members of the community. Half hour sessions. Supervisory responsibilities
over student assistants. Walking main floor and answering questions when prompted by
those in need of assistance.
The Ark Assessment Center for Youth: June 2013- September 2013
Case worker/Provider: Responsibilities include caring for children ages 0-17 years of age.
Providing clean clothing, food, attention and a safe living environment.
Ross Dress For Less Store: January 2013-July 2013
Front End Supervisor (FES)/Associate: Responsibilities included excellent customer service
skills, keeping up with stock and making sure registers and front end are neat and
organized. Responsible for maintaining that all associates took breaks and lunches in a
timely manner.
Calallen ISD: October 2012- January 2013

Paraprofessional: assist lower end students of grades Pre K-3 rd. Help students in
comprehension, and attentiveness. Report to superiors. Monitor student growth.
Jacksonwoods Presbyterian Church: December 2009 to 2012
Veteran Nursery Attendant: watch over children ages 0-6 years during mass hours or
special events.
La Quinta Inn & Suites: March 2007 to August 2007
Front Desk Clerk: conducting excellent customer service and taking reservations and
money.
VOLUNTEER WORK:
2002 to 2003
volunteer life skills teen facilitator with the Choice Living Program; a
gender specific
program for juvenile females involved in the
Juvenile Justice System.
2004 to 2007
as a Master/Presiding Juror for the Nuecess County Teen Court.
2003 to 2009
over 5 years of experience as a volunteer for Driscoll Childrens
Hospital:
Information desk; specializing in clerical and customer service
Child life; specializing in companionship with the children
Room service; filing, managing equipment, delivering to patients rooms gifts, movies,
food, etc.
Print shop; managing office machinery, customer service
Oncology support group; entertaining the children while parents were in session
Gift shop; cashier, managing files and customer service
LANGUAGES:
Functional in speaking, understanding, reading, and writing Spanish.
CERTIFICATES:
Valid until April 6, 2017: Certificate of Completion for Your Texas Benefits Navigator with
knowledge to provide
application assistance
May 21, 2015: Certificate of Completion for the participation in the course Silver Advocate
Partners in Partnership
with Adult Protective Services Division "9th Annual
Training Symposium for Service Providers of the
Elderly & Persons w/Disabilities"
SPECIAL SKILLS AND TALENTS:
Customer service, communication, empathic toward others, patience, great with children, typing,
multi-task oriented, dependable, dedicated, reliable, enjoy working with others or alone, enjoy
helping with anything possible, computer knowledge, multi-line phone operation, calculator, 10Key, 65 wpm, copiers, cash machine, fax machine, easily trained in any area, quick learner,
partial photographic memory, able to follow instruction.