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  • Justyna Kozikowska Resume 2

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    Justyna Kozikowska has over 15 years of experience in customer service, administration, and clinical management. She is currently a Client Services Supervisor at Epic Health Services, where she manages a staff of 100 and oversees case management for 700 patients. Kozikowska earned her Bachelor's Degree in Business Administration from Nichols College in 2016 while working full time. She is proficient in Microsoft Office, speaks Polish and American Sign Language, and has a proven ability to handle high-priority situations.

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    Justyna Kozikowska has over 15 years of experience in customer service, administration, and clinical management. She is currently a Client Services Supervisor at Epic Health Services, where she manages a staff of 100 and oversees case management for 700 patients. Kozikowska earned her Bachelor's Degree in Business Administration from Nichols College in 2016 while working full time. She is proficient in Microsoft Office, speaks Polish and American Sign Language, and has a proven ability to handle high-priority situations.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    58 views1 page

    Justyna Kozikowska Resume 2

    Uploaded by

    api-317115366
    Justyna Kozikowska has over 15 years of experience in customer service, administration, and clinical management. She is currently a Client Services Supervisor at Epic Health Services, where she manages a staff of 100 and oversees case management for 700 patients. Kozikowska earned her Bachelor's Degree in Business Administration from Nichols College in 2016 while working full time. She is proficient in Microsoft Office, speaks Polish and American Sign Language, and has a proven ability to handle high-priority situations.

    Copyright:

    © All Rights Reserved
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    JUSTYNA KOZIKOWSKA

    75 Fox St.
    Worcester, MA 01604
    774-253-0763
    juztyna22@gmail.com
    Profile:
    - Speak polish & American Sign Language
    - Led staff through difficult circumstances
    - Ability to manage multiple priorities
    - Provided high volume customer service
    - Handled urgent/time sensitive situations
    - Worked full time while achieving Bachelors Degree of Science in Business Administration
    Work Experience:
    Epic Health Services, Shrewsbury, MA `
    Client Services Supervisor
    March 2008 - present

    Managed & led staff of 100


    Case management of 700 patients
    Recruit & interview new hires
    Coordinated mandated training for staff
    Schedule appropriate clinicians for psych & med surge clients
    Prioritize high volume calls & triage urgencies
    Proficient Microsoft Word, Excel & PowerPoint

    Parkview Physical Rehabilitation, Worcester, MA


    Administrative Assistant
    January 2005 - June 2007

    Schedule appointments
    Complete intake assessments
    Coordinate with insurance companies for prompt payment
    Answer all phone calls in a timely, professional manner
    Prepare reports and spreadsheet information

    Dunkin Donuts, Worcester, MA


    Customer Service/Team Leader
    June 1999 August 2005

    Manage operations to ensure courteous, accurate & efficient service


    Responsible for daily cash management functions
    Maintain sanitary work environment
    Uphold positive attitude & team atmosphere

    Education:
    - Nichols College- Bachelors of Science in Business Administration Degree: May 2016
    3.7 GPA
    - Quinsigamond Community College- Associates Degree in Business Administration: May 2013 3.8 GPA

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