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  • Pre Intermediate 4 Practice - Letter of Complaint

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    NesmaMAwad
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    The document contains a sample letter of complaint written by Gamal Mohamed to Mr. Peter about poor customer service at the British Council. In the first paragraph, Gamal describes asking for an application form but not receiving one as the help desk staff ignored him for over half an hour and was unfriendly. In the second paragraph, Gamal explains that the receptionist did not have change so he had to wait over three hours to reserve a class. He also tried speaking to the person in charge but they were busy with other customers. In the concluding paragraph, Gamal demands a written apology for the rude attitudes and carelessness, and states he will cancel his course booking if the matter is not addressed appropriately.

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    The document contains a sample letter of complaint written by Gamal Mohamed to Mr. Peter about poor customer service at the British Council. In the first paragraph, Gamal describes asking for an application form but not receiving one as the help desk staff ignored him for over half an hour and was unfriendly. In the second paragraph, Gamal explains that the receptionist did not have change so he had to wait over three hours to reserve a class. He also tried speaking to the person in charge but they were busy with other customers. In the concluding paragraph, Gamal demands a written apology for the rude attitudes and carelessness, and states he will cancel his course booking if the matter is not addressed appropriately.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    8 views1 page

    Pre Intermediate 4 Practice - Letter of Complaint

    Uploaded by

    NesmaMAwad
    The document contains a sample letter of complaint written by Gamal Mohamed to Mr. Peter about poor customer service at the British Council. In the first paragraph, Gamal describes asking for an application form but not receiving one as the help desk staff ignored him for over half an hour and was unfriendly. In the second paragraph, Gamal explains that the receptionist did not have change so he had to wait over three hours to reserve a class. He also tried speaking to the person in charge but they were busy with other customers. In the concluding paragraph, Gamal demands a written apology for the rude attitudes and carelessness, and states he will cancel his course booking if the matter is not addressed appropriately.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Pre Intermediate 4

    Practice letter of complaint

    Draw a line ( ) to show where each paragraph starts. There are four
    paragraphs.

    Dear Mr Peter I am writing to complain about the customer services staff at the
    British Council. I went to do a placement test on Saturday 21 st June. To begin with, I
    asked the person on the help desk to give me an application form to fill. However, I
    did not get one as he ignored me for over half an hour and was not very friendly.
    Moreover, the receptionist did not have any change and I had to wait over three
    hours to be able to reserve a place in this terms classes. I tried to speak to the
    person in charge but they were busy dealing with other customers. I asked the
    receptionist to ask her peers for change but she refused. To sum up, I am shocked
    with the staffs rude attitude and carelessness in dealing with my problems. I
    demand a written apology from the British Council about this incident. I am afraid I
    will have to cancel my booking for the course if the matter is not dealt with
    appropriately. I am looking forward to your reply and prompt response to the
    complaints in this letter. Yours sincerely, Gamal Mohamed.

    Intermediate 3
    Practice letter of complaint

    Draw a line ( ) to show where each paragraph starts. There are four
    paragraphs.

    Dear Mr Peter I am writing to complain about the customer services staff at the
    British Council. I went to do a placement test on Saturday 21 st June. To begin with, I
    asked the person on the help desk to give me an application form to fill. However, I
    did not get one as he ignored me for over half an hour and was not very friendly.
    Moreover, the receptionist did not have any change and I had to wait over three
    hours to be able to reserve a place in this terms classes. I tried to speak to the
    person in charge but they were busy dealing with other customers. I asked the
    receptionist to ask her peers for change but she refused. To sum up, I am shocked
    with the staffs rude attitude and carelessness in dealing with my problems. I
    demand a written apology from the British Council about this incident. I am afraid I
    will have to cancel my booking for the course if the matter is not dealt with
    appropriately. I am looking forward to your reply and prompt response to the
    complaints in this letter. Yours sincerely, Gamal Mohamed.

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