The customer is writing to complain about a faulty blackout roller shade that was installed by Sunshine Blinds but stopped working the same evening. When the installer returned to repair it, the shade broke again a few days later. The customer works nights and needs the shade fixed by the end of the week to sleep during the day as scheduled.
Original Description:
letter of complaint about unsatisfactory workmanship
The customer is writing to complain about a faulty blackout roller shade that was installed by Sunshine Blinds but stopped working the same evening. When the installer returned to repair it, the shade broke again a few days later. The customer works nights and needs the shade fixed by the end of the week to sleep during the day as scheduled.
The customer is writing to complain about a faulty blackout roller shade that was installed by Sunshine Blinds but stopped working the same evening. When the installer returned to repair it, the shade broke again a few days later. The customer works nights and needs the shade fixed by the end of the week to sleep during the day as scheduled.
NE1 2EF 7 April, 2015 Mr Dennis Hampton Manager Sunshine Blinds 20 Apollo Road Newcastle upon Tyne NE1 8JK FIESTA BLACKOUT ROLLER SHADE Dear Mr Hampton, I am writing to complain about the faulty installation of the above blackout shade to my bedroom window. Mr Brand from your company came to my house to fit the shade on Monday, 29 March. That same evening, I discovered the mechanism was not working and that it was impossible either to raise or to lower the shade. I phoned your company the following morning, and Mr Brand returned three days later to repair the shade. However, although the shade worked for the first few days after his visit, it then jammed once more. When I phoned again on 6 April to report this fault, I was told that no one would be available to visit me for two weeks. As I regularly work nights, and this shade is the only means of blocking out daylight, it is vital that it is functioning properly so that I can sleep during the day. I therefore would appreciate it if you would ensure that someone returns to replace the shade by the end of the week. Sincerely yours,