RESUME

KALPESH D. BHATIA

bhatia.kalpesh@gmail.com , k_bhatia81@yahoo.com

 9223228443 /9324081448 /25856492

Address:- D/2,702, Revati, Kores Nakshatra, Vartak Nagar, Thane(w)-400606.

OBJECTIVE:

To contribute to an organizational success through extensive use of my professional skills

Educational Qualifications

University Name of the Degree Year of Passing

College
ICFAI ICFAI MBA Pursuing

Mumbai Nes Ratnam B.S.C 2002-03

College
Maharashtra Board Nes Ratnam H.S.C 1999-00
College
Maharashtra Board Little Flower S.S.C 1997-98
English High
School.

Professional Profile
 A). Position: WFM Analyst (Feb 2010
Process: BNP Paribas

Profile includes:

a) Prepare weekly shift schedules based on client commitment.

b) Prepare staff rosters on weekly basis + Transport Roster.
c) Real time adherence of SLA’s and maintaining the transaction flow through
out the day.
d) Preparing Daily Dashboard, Monthly Dashboard which gives brief summary
of day to day and w-o-w transactions.
e) Preparation of Weekly / Monthly / Quarterly Review decks for Client and
Internal meets.
f) Preparation of Stacks which are on monthly basis and which gives the detail
scores of the agent and their performance for that month.

B) Working with IBM Daksh BPO services Pvt Ltd

a). Position: Sr.Executive-OPCG (May ’07 – Jan’ 10)

Process: (eBay-Whitney)

Profile includes:
a) Rostering and Seat Management. .
b) Working on Excel for preparing daily reports like Staff Attendance,
Absenteeisn, Metrics(Operations and Agents), Audit reports, Login-In hours
reeport, Revenue Report.
c) One point contact for Company and Clients globally.
d) Staff Management and taking training on Quality.
e) One point contact for employees and Administration staff.
f) Leave Planning and Forecasting employees leave in Peoplesoft.
g) Forecasting and Monitoring the Service Levels and maintain them according
to Clients need.

2. Worked with Om Kotak Mahindra Lic Ltd.

Position: Life Advisor. Selling and monitoring the policies of Life Insurance.

Profile includes:
a) Explaining and educating people on their needs and the way they can plan their
investment.
b) As per their needs and requirements, offer them a best plan that will help them out
in future.
Helping the clients for Tax Planning and help them to save maximum tax for
Their benefit
Computer Skills

• Hardware: “Advance Diploma Certificate in Hardware and Networking” from

Jetking Info trains India Ltd.

• Software: C, FoxPro 6.0.

• Operation System: Windows 95, 98,2k, NT

• Hardware Modules: Includes a) Basic Electronics, b) Digital, c) Microprocessor,

d) Hardware

• Networking WinNT Server Administration, Networking Topology, and CNE.

Achievements

1. Best OPCG-WFM Analyst for Third quarter -07 and was also awarded with
Contribution to WFM-OPCG team award from Daksh-end,
2. Was a part of Best Team(AU/CA) and was certified with Contribution to Top
Team award from the client end.

Personal Details

• Name: Kalpesh Bhatia.

• Date of Birth: November 14th, 1981.

• Gender: Male.

• Marital Status: Single.

• Languages: English /Hindi /Marathi /Gujrati.

• Hobbies / Interest: Traveling, Listening to Music, Surfing.

• Present Address: D-2/702, Revati, Kores Nakshatra, Kores, Vartak Nagar, Thane(w)-
400606.

PLACE: Mumbai

DATE: 04/20/2010.

KALPESH BHATIA