PROPOSAL FOR COMMUNICATION SKILLS TRAINING

Module 1 Communication Styles & Barriers

Content 1. Styles of Communication:

 Aggressive, Passive, Passive – Aggressive and Assertive

2. Assertive Communication: Obtaining Win-Win outcome

 Language of assertion
 The role of the body in being assertive
 Assertive Techniques and Practices

3. Formula for positive communication to win

4. Barriers to Communication

Activities Application Exercise

Analysis of style of Communication of various participants using
various assessment exercises.

Module 2 Expression

Content 1. Non-verbal communication(Confidence during

Communication)
 Body Language
 Eye Contact
 Gestures
 Expression & Intent

Activities Presentations, Debates & Extempore on general topics

Module 3 Listening Skills

Content 1. Listening For Improved Understanding

 Identifying the different types of listening
 Tools for active listening
  Asking clarifying questions
 Confirming the message: Paraphrasing and
Acknowledging
 Demonstrating respect, empathy and sensitivity

Activities Application Exercise:

Audio Visual on Listening
Role-plays and Activities based on listening skills

Module 4 Interpersonal Skills

Content  Ten Ways to Improve Your Interpersonal Skills

Activities Application Exercise:

Games for interpersonal skills

Module 4 Questioning Skills

Content 1. Asking Best Questions through gauging:

 Self Position
 Rapport and Interest
Activities Application Exercise:
Role-Play on questioning skills through using the
techniques learnt in the session