XYZ LTD.

Dr. Lambodhar Mishra — Mr. Akshay Kr. Girpare

 DELPHI TECHNIQUE

The Delphi
The DelphiTechnique
Technique begins
beginswith
withthethe
development
development of of
a a
setset
of of
open-ended
open-ended questions
questions onona specific
a specific issue. These
issue. These
questions
questionsareare
then distributed
then distributedto to
various
various ‘experts’.
‘experts’.TheThe
responses
responsesto to
these questions
these questionsareare
summarised
summarised and a second
and a second
setset
of of
questions
questions that seek
that to to
seek clarify areas
clarify areasof of
agreement
agreement andand
disagreement
disagreement is formulated
is formulated andanddistributed
distributed to to
thethe
same
same
group
groupof of
‘experts’.
‘experts’.
 ADVANTAGES

Is conducted in writing and does not require face-to-face

meetings.
Helps keep attention directly on the issue.

Is inexpensive.

Allows a number of experts to be called upon to provide a broad

range of views, on which to base analysis—“two heads are better
than one”:
 DISADVANTAGES

Information comes from a selected group of people which may not be a

representative
Tendency to eliminate extreme positions and force a middle-of-the-road
consensus

More time-consuming than group process methods

Requires skill in written communication

Requires adequate time and participant commitment

GORDON E MIRACLE
 ABC CLASSIFICATION

Sr.Nos. Levels of customers No. of customers Break-up of Break-up of average

average yearly yearly gross
turnover (%) profitability(%)*

1 A 50 40% 30%

2 B 60 40% 40%

3 C 110 20% 30%

  Total 210    
 Thank You 