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    Ryann Nunes
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    The document discusses conflict and different approaches to conflict. It notes that some level of conflict is optimal and inevitable as it helps address problems, motivate participation, and learn differences. A modern approach views constructive conflict as clarifying problems, releasing emotions, and improving problem-solving, while destructive conflict polarizes groups. There are different styles of responding to conflict, from competing to avoiding or compromising. The document concludes that in conflict there should be a focus on learning rather than winning or losing.

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    Conflict Management

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    The document discusses conflict and different approaches to conflict. It notes that some level of conflict is optimal and inevitable as it helps address problems, motivate participation, and learn differences. A modern approach views constructive conflict as clarifying problems, releasing emotions, and improving problem-solving, while destructive conflict polarizes groups. There are different styles of responding to conflict, from competing to avoiding or compromising. The document concludes that in conflict there should be a focus on learning rather than winning or losing.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
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    8 views20 pages

    Presented By: Ryan Nunes

    Uploaded by

    Ryann Nunes
    The document discusses conflict and different approaches to conflict. It notes that some level of conflict is optimal and inevitable as it helps address problems, motivate participation, and learn differences. A modern approach views constructive conflict as clarifying problems, releasing emotions, and improving problem-solving, while destructive conflict polarizes groups. There are different styles of responding to conflict, from competing to avoiding or compromising. The document concludes that in conflict there should be a focus on learning rather than winning or losing.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 20

    Presented by : Ryan Nunes

    Conflict is….
     Conflict is avoidable  A minimal level of a conflict is optimal
     Conflict is inevitable and is integral to

     Conflict is caused by the nature of change

    trouble-makers and boat-


     Helps to raise and address problems.

    rockers
     Energizes work to be on the most
    appropriate issues.
     Helps people "be real”
     Conflict is unhealthy
     It motivates people to participate.
     Helps people learn how to recognize and
     Conflict should be benefit from their differences
    eliminated

    Traditional Approach Modern Approach


    DIVERGENT GOALS
    PERCEPTUAL DIFFERENCES

    }
    {
    PERSONALITY CLASHES
     Polarizes individuals and  Problems are brought out
    groups and clarified
     Produces irresponsible  Releases emotions
    behavior  Improves communication
     Creates suspicion and
     Increased involvement and
    distrust group cohesiveness
     Decreases productivity
    o Improves problem-solving
    quality
     Co-operation replaced by o Initiates growth
    infighting o Helps increase productivity
     Resolution of conflict – win-
    lose rather than win-win
    destroys morale

    Destructive Conflict Constructive Conflict


     Preferred Method- Rigidity
     Sharing of Resources
     Priorities
     Personality Style differences
     Power Struggle
     Values
    Competing
    Accommodating

    Avoiding

    Compromising

    Collaborating
    GOALS
    RELATIONSHIPS
    RELATIONSHIPS
    GOALS
    GOALS
    RELATIONSHIPS
    MINI WIN
    MINI LOOSE

    GOALS
    RELATIONSHIPS
    GOALS
    RELATIONSHIPS
    Response to conflict situation
    High
    COMPETING COLLABORATING
    ASSERTIVENESS

    COMPROMISING

    Low
    AVOIDING ACCOMODATING

    Low High
    COOPERATIVENESS
    What not to do

     Being Defensive
     Overgeneralization
     Forgetting to Listen
     Blame Game
     Making character attacks
     Stonewalling
    Life is not about winning and losing - it’s about
    learning. When you fall down, you pick yourself
    up and note where the pot-hole was so you can
    walk around it the next time.
    SO,

    No Winners And Losers,


    Just “Winners And Learners”.

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