LISTENING SKILL

of effective listening -Listening process -Listening and Culture & Gender -Dimensions of Learning -Barriers to Effective Listening
-Benefits

Listening is a very important in a communication process  Effective communication exists when the receiver interprets and understands the senders message in the same way that the sender intended it.


We were given two ears but only one mouth, because listening is twice as hard as talking (Larry Nadig)  If you want to be listened to, you should put time in listening (Marge Piercy)


5 benefits of effective listening

1. 2. 3. 4. 5.

Learning Relating Influencing Playing Helping

Listening Process


Listening process works in a circular motion both speaker and listener working together to achieve a common understanding 5 steps:
    

Receiving Understanding Remembering Evaluating Responding

Listening and Culture



Listening is more difficult when the speaker and listener come from different cultural background Differences:
   

Language and speech Nonverbal behavior Feedback Credibility

Listening and Gender

 

It is claimed that men and women have different listening habits Men  Use fewer listening cues  Interrupt more  Frequently change to topics that they know better to dominate the conversation  Seek to be respected therefore they tend to display their knowledge and expertise Women  Use more listening cues  Seek to be liked therefore they tend to agree more Men communicate in similar way even to other men. Same goes with women.

5 Dimensions of effective listening



Participatory and Passive listening



The degree to which the listener actively contributes to the communication act The degree to which the listener focuses on feeling what the speaker is feeling versus understanding the objective message The degree to which the listener evaluates what is said

Emphatic and Objective listening



Nonjudgmental and Critical Listening



Surface and Depth Listening



The extent to which the listener focuses on the obvious or literal meanings versus the less obvious or hidden meanings The extent to which the listener reflects back and expresses support for the speaker

Active and Inactive Listening



Barriers to Effective Listening

      

Internal competition for attention External competition distractions / noises Time constraint Conditioning factor Evaluating too fast Own emotions Failure to concentrate