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PR/COM Attitudes I, All Respondents

100% 90% 81.4% 80% 70% 60% 50% 40% 30% 20% 11.2% 10% 0% In general, PR campaigns are The primary role of PR is to Social media communication increasingly diversified in the manage reputation through channels not related to mass communication channels traditional mass media media should be managed they use channels by marketing Social media pervade every Compared to five years ago, aspect of our business (e.g., we have more touch points customer service, technical with our publics support, customer relations management, business-tobusiness) 9.5% 48.2% 68.5%

USC Annenberg, GAP VII

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