Preguntas What is an advantage of DDR3 RAM? A monitor is moved to a new computer.

Upon power-up, the screen message Theft Mode Enabled displays. How can you restore the monitor to normal operation? (Select two.)

Which statement about SATA II is correct? What is the difference between SATA and eSATA? Bluetooth is an example of which networking technology? What can you do with an HP MultiBay or Upgrade Bay? Which statement about SATA technology is correct? SATA hard drives can be connected to a SAS controller. Which range of colors does the HP DreamColor display? Which operating system is supported by HP on HP desktop PCs? What does HP QuickLook enable you to do? A technician visiting a customer site discovers that a user has spilled coffee on an HP notebook. The notebook fails to boot an Which HP product supports a RAID 5 configuration? Which hardware support service is available as an HP Care Pack Service? You are trying to determine the original default specification of an HP workstation. Where would you find this information? Which statement best describes the Trusted Platform Module (TPM)? Which statement is true regarding HP Firefox Virtual Browser? Which benefit does HP DriveGuard add to a notebook? What is the recommended electrostatic discharge (ESD) precaution that you should take before starting work on a computer? After a customer has replaced a hard drive, how can they restore the PC or notebook to the factory-default configuration? You have upgraded the memory in a desktop, but the operating system detects 64MB less memory than was actually installe Which statements about the HP DriveLock password are correct? (Select two.) What is true regarding HP DriveLock if a user has forgotten the master password? A customer calls HP support saying his account is locked out, and the HP Credential Manager will not unlock his account. Wha Where can you enable the Trusted Platform Module (TPM) option? Which HP tool enables you to update the BIOS in a Windows environment? Which tool should you use to set and change the Smart Card PIN on an HP notebook? Which replacement part can generate an Invalid Electronic Serial Number error? A customer has reported intermittent lockups on a computer kept inside an enclosed cabinet. What is the most likely cause? After installation of a new PC, the customer reports that it is running very slow over the network. What is the most likely caus What do you need to remember about thermal grease after replacing an AMD processor? HP is committed to the Return of Hazardous Substance (RoHS) environment standard. Which statement best defines this stan A system boots from a SCSI drive but after the addition of an IDE hard drive, the system no longer boots. What is the probab During which step of the HP Six-Step Troubleshooting Methodology does part replacement occur? One out of ten identically configured computers at a customer's site is exhibiting random lockups. What is the first componen In the HP Six-Step Troubleshooting Methodology, what is an example of evaluating data? What should you do before installing a replacement part in an HP workstation? Why should you validate the serial number on an HP notebook or desktop? (Select two.) Which key should you press during bootup to access the HP BIOS Setup Configuration Utility? An application on a customer's HP desktop has failed. Where can you find the application log file? A user's notebook battery drains and never charges while docked. When an AC adapter is directly connected to the notebook A customer's Windows XP computer stops responding during startup. How can you isolate the cause with minimal impact to t What should you do first when a customer reports low battery capacity? What information does the HP Battery Health Check utility provide about the battery?

What should be the first step in troubleshooting a component that is not recognized by the system? Which first step does HP recommend that you take to resolve compatibility and performance issues? Which action should you suggest to a customer before you go onsite to replace an intermittently failing hard drive? Other than on the serial number label, where can you access the serial number for an HP notebook or desktop? A customer is logged in to the network but cannot print to the network printer. How do you determine if the issue is related t A customer has performed a memory upgrade. After restarting the computer, the customer experiences a memory dump. W An HP desktop computer with an external hard drive attached is unable to boot to the internal hard drive after restart. What Which technology does the monitor need to support to play a Blu-ray movie through a DVI connection? An HP computer might display a microcode error after you replace which component? Which utility is required to update the DMI after you have replaced a system board? A customer is having trouble connecting a notebook to a Wi-Fi access point. What is the first thing that you should check to re You are trying to locate a part number for warranty replacement of a faulty component. Which part number should you use? What is the Channel Service Network? What is the function of the HP Support Assistant? Which HP utility is used for testing SATA hard drives on HP workstations? You are at a customer site to repair a computer and have determined that the replacement part is DOA. What should you do? Which diagnostics tool should you use to qualify a memory issue? From which two locations can you run the DPS test? (Select two.) When is it safe to power on a power supply that is disconnected from the other computer components? Which HP utility must you run before replacing a battery under warranty? Which step is a required HP procedure for troubleshooting a hard drive? The system warranty has expired and the customer is requesting support. The customer no longer has proof of purchase. Wh Which HP tool replaces the HP Insight Diagnostics Utility? What does AMT technology enable you to do? (Select two.) What must you do to optimize the performance of a 64-bit processor? What is a function of High-bandwidth Digital Content Protection (HDCP)? Which type of connector is shown in the exhibit? Which statement is correct regarding third-party applications pre-installed on HP systems? Which HP product for post-warranty support is available to HP customers? Which devices are used to write data to removable media? (Select two.) Which statement is true about HP thin clients? Which tool is used to update desktops and notebooks proactively with select HP software and drivers? Which options are available as HP notebook security features? (Select two.) Your customer wants better security for sensitive data on their hard drives and asks for help enabling HP DriveLock. Where sh When you finished replacing a processor and rebooted, you received an error message stating CPU microcode is not found. W What is included with the recovery media set in addition to the operating system CD/DVD? What is the maximum recommended distance between two devices when communicating using Bluetooth? The maximum amount of usable RAM in Microsoft Vista is limited by which factors? (Select two.) What should you do to view details of the graphics driver? Which statement best describes the function of HP Wireless Assistant? Which utility should be used to configure a WWAN device on an HP notebook? You have determined that a computer has a defective hard drive. What is the next step in the HP Six-Step Troubleshooting M A customer reports no sound after Windows XP loads. What is the first step you should take to identify the cause? What is last step in the HP Six-Step Troubleshooting Methodology procedure? According to HP best practices, where should you verify the service history for a specific computer? You are working on a computer that does not detect any USB devices. You suspect that USB support is not enabled. Where do A computer does not boot from a bootable USB storage device, although the computer can access the files on the storage de

What should you do first when a processor displays a temperature warning? Where can you find the latest BIOS for an HP personal computer? What does HP Wireless Assistant enable you to do? You have replaced a video adapter in a customer's workstation, but now the network PCI card is no longer recognized by the A customer reports that the power supply in an HP desktop has had repeated failures. Although it has been replaced several t After performing a QuickRestore of an HP notebook, you discover that the restore partition is missing. What is the probable c A customer has reported a potential safety issue with their HP computer. What should you do? A customer complains that their notebook battery does not hold a charge for very long. You determine that the battery has r Which element should be included in a report to HP? Where can you confirm an HP spare part number? A customer wants additional memory installed on a computer. Where can you find the appropriate part number for supporte A customer reports they are unable to dock dozens of new notebooks. As the onsite technician, you have opened multiple ca You need to disassemble an HP tablet PC that you are unfamiliar with. Which HP resource will provide you with video instruct What is the primary fubction of MXM hraphics modules in portables?

Respuesta 1 It is more power efficient than DDR2 memory. Return the monitor to original computer and disable Theft Mode. SATA II supports native command queuing (NCQ) eSATA uses an external port. Wireless LAN Install an additional hard drive or optical drive. SATA hard drives can be connected to a SAS controller. Use a 64-bit operating system. more than 1 billion colors in a 30-bit, LED-backlit display Windows Vista access your Outlook data even if your device is in hibernate mode or powered off The warranty is voided by this condition. mobile workstation 24-Hour Call to Repair product number TPM is factory-configured hardware bound to a single system board. It creates a secure virtualization layer that prevents malware and viruses. It detects sudden motion and temporarily stops the hard drive. Use a power outlet to ground the computer. by using the recovery media created during the installation process Determine the amount of shared video memory. It cannot be reset if the password is forgotten. The drive cannot be recovered; the user data is lost. Is he using the correct user name? BIOS HPQFlash Utility Credential Manager for HP ProtectTools system board high temperature The Ethernet card has autonegotiated 10Mb speed. You should clean the CPU and heat sink and carefully apply the entire syringe of grease in an even layer. RoHS regulates the supply and return of parts containing restrictive materials. SCSI and IDE devices cannot coexist in the same system. Execute the action plan hard drive asking the customer to describe the symptoms of the problem Validate the issue. to verify the original computer configuration F10 system dump report Verify that the docking station AC adapter has the correct wattage. Restore the factory image. Run the HP Battery Health Check. number of charges remaining

Reseat the component. Update the BIOS. Back up important data. BIOS Setup Utility Get the IP address from the printer and try to ping the address. Verify that memory supported by HP is installed. Change the boot order. HDCP system board HP SoftPaq Download Utility that the Wi-Fi devices are enabled and turned on spare part number a support website for authorized support personnel to access any and all diagnostics utilities available on a particular platform Built-In Self Test (BIST) Open a new support case with HP. BIOS diagnostics System BIOS Diagnostics Menu when the power supply has a Built-in Self-Test (BIST) Battery Health Check Run the HP Backup and Recovery Manager. The customer must pay for service and any parts required. Diagnostics for Windows manage a computer even if the operating system is not running Use a 64-bit operating system. It enables you to play secure high-definition content on a DVI monitor that is HDCP compliant. SATA cable Full product support is available for a fixed period. Care Pack Services DVD-RW drive They use an embedded operating system. HP SoftPaq Download data encryption Security menu in BIOS When you finished replacing a processor and rebooted, you received an error message stating CPU microcode is not found. W hardware drivers and HP provided applications 10 meters (30 feet) system chipset Click the Hardware Profiles button in System Properties. It enables and disables the integrated wireless devices on a notebook. HP Connection Manager Develop an action plan Check the Device Manager. Implement preventive measures Channel Services Network (CS BIOS setup utility An incorrect boot order is set in the BIOS.

Check the environment. HP Support & Drivers website connect to a wireless WAN Upgrade the firmware. Recommend a power audit of the facility. The Restore Partition option was not selected during the QuickRestore. Confirm warranty coverage. Recalibrate the battery to increase the battery capacity. the cause of the error and the parts replaced HP PartSurfer Product User Guide Contact HP to escalate for further investigation. Service Media Library (SML) Allows the graphics processor to be easily upgraded

Respuesta 2 Press and hold the reset button on the back of the monitor.

It protects the data on the hard drive using encryption.

n even layer.

to ensure that the product is covered under warranty

Windows Administrative tools

manage a computer even if it is powered off

USB flash drive

Trusted Platform Module (TPM)

ng CPU microcode is not found. What is the first action you should take to find the cause?

operating system

Product QuickSpecs