HP Troubleshooting Assessment -88.89%

What step must you take if you replace the system board in a system in which Intel Optane
correct response.

Ensure you install the storage drive before you install the Intel Optane Memory
You are trying to locate a part number for warranty replacement of a faulty
component. Which part number should you use? Select the correct response.

Spare part number

A customer call and requests that HP replace a part. After determing that the
part is under warranty. What would be your first step? Select the correct
esponse.
Validate that the original part is faulty

What guidelines should you follow prior to ordering and installing memory in
an HP business PC or notebook? Select the correct response.

Make sure the memory conforms to the PC’s requirement for pairing, types, and speed.

Which statement is correct about the Feature Byte and Build ID? Select the
correct response.
They must be programmed into DMI after replacing a system board.

If you replace a system board, which of these tools ships with the kit? Select the correct re

None

Which of these utilities provides proactive features such as automated

updates? Select the correct response.

HP Support Assistant
You are replacing a hard drive in a customer's computer. Which resource
should you use to locate the most recent spare part number? Select the
correct response.

HP Part Surfer
Which statement is correct about the application of thermal grease after
processor replacement? Select the correct response.

Apply the appropriate amount of grease (according to instructions) evenly over the processor.

Which electrostatic discharge (ESD) precaution should you take before

beginning to work on a computer? Select the correct response.
Wear a wrist strap and ground to the common ground point.

Which of these
stages are part
of the
Troubleshooting
Methodology?
Select all that
apply.

Evaluate symptoms reported by customer or derived from tests

Develop an action plan for resolving the issue

Implement resolution from action plan

Validate whether problem is solved

You are tasked with replacing the WWAN module on an HP EliteBook. What
is the first step you should take before performing the repair? Select the
correct response.

Ensure that you have an ESD wriststrap on.

What key do you press to access the HP Startup Menu? Select the correct
response.

Esc
You are replacing memory on a customer's computer and need to find the
correct part number for supported memory. Which resources provide this
information? (Select two.)

HP Part Surfer

Product QuickSpecs
You are repairing an HP notebook that uses several types of electronic repair
tapes. What should you be sure to do when servicing products that use
adhesives and tapes? Select the correct response

Replace the tape if it does not provide adequate adhesion during reassembly.
Which of these is a service considerations for a system with a TPM? Select the correct res

They cannot be removed from the system board.

When replacing a socketed CPU there are several critical aspects to ensure proper placem
Which aspect is depicted in the photo? Select the correct response.

Align the processor with the correct orientation in the processor socket.
After you replaced the system board on an HP Workstation, your customer asks you to rec
RAID. What should you do first? Select the correct response.

Enable RAID in the system BIOS.

A customer calls, when they power up the computer, they get a blank display
after a series of audible beeps sound. Which one of these actions would be
valid for this situation? Select the correct response

Count the number of beeps heard after the computer is powered up

What should you do before you format a drive or restore an image? Select
the correct response.

Back up data
You have replaced the system board in an HP PC. What must you do?
Use the HP System Board Configuration Tool to program the system board

A customer calls and asks that you replace a part. What are some of the methods you wou
part is faulty? Select all that apply.

Ensure the customer is running the latest firmware

Verify that the operating system is functioning

Check that the BIOS is configured properly

Run hardware diagnostics on the part

Verify with the customer that they haven't installed new apps
What is best method to isolate an issue to a specific component? Select the
correct response.
 
Access the HP Hardware Diagnostics for UEFI - Component Test

A common reason for replacing a system board occurs when.. Select the
answer that completes the sentence? Select the correct response

Components are disconnected improperly leading to damage of the system board

A customer calls with issues with their hard drive. You run the Hard Drive SMART test. Wh
do you need to supply for the Case Notes? Select the correct response.
Failure ID