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. Bill Hughes
29 Jacobs Road
Randolph, MA 02368
617-401-7797
bill.hughes@post.harvard.edu

SUMMARY
Bill is a seasoned, innovative MBA-trained professional with significant experience across
strategic, operational and technical domains in businesses from founding stage to
multinational.

PROFESSIONAL EXPERIENCE

Pearson Education, Boston, MA May 2005 – Present

Director, New Ventures and Business Development.
Pearson is the global market leader in educational publishing. Currently advise executive
management on new initiatives, strategic investments, key partnerships, mergers and
acquisitions.

Director, Product Management, Core Technology Group

Pearson’s Core Technology Group is largely responsible for its technology leadership
position in the industry. Led product teams for Learning Systems platforms that are
responsible for more than 2 million active users globally. Established relationships with
business unit presidents worldwide, leading to widespread support for product
development initiatives. Responsible for developing business plans and roadmaps to justify
and manage $5M+ annually of product investment, supporting $100M+ of revenues from
online products. Played key role in launching Pearson’s direct-to-student strategy, an
important CEO initiative. Stopped consistent cost overruns on our largest technology
investment and brought vendor accountability to the relationship. Recommended team
reorganizations that yielded higher accountability and operational excellence. Negotiated
multi-million dollar partnership agreements. Identified and successfully recruited key
personnel. Consistently managed budget within expectations.

CitySoft, Inc., Boston MA April 2004 – May 2005

Chief Operating Officer
CitySoft is a web-based application service provider providing custom relationship
management (CRM) tools to the non-profit and association marketplace. In a cash
constrained environment, key executive completing the transformation of the company from
a cash-depleting professional services firm to a self-funded, profitable product company.
Led company restructuring, established revenue realization and cash management systems,
led product redesign, migrated profitable business to new product, shed unprofitable
business, instituted annuity-base pricing, established customer support operation.
Restructured existing customer deals to finance product R&D. Transformed product
platform to eliminate manual-intensive, expensive engineering customizations. Made
effective use of third-party and off-shore outsourcing for business services and engineering.
Redesigned incentive systems to promote more profitable selling. Played key role in

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.. investor interest to fund growth opportunities. Developed five-year
.. plan, and positioned the company for venture financing or acquisition.
reinvigorating
operating
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StructuredSoft, Inc., Cambridge, MA May 2001 – March 2004
Principal and Co-Founder.
StructuredSoft is an early-stage enterprise software company. Key executive leading
strategy, product development, business development and fundraising. Key spokesman
and product evangelist. Presented at several forums, including IDC’s Demo 2002 conference
on emerging technologies. Led and advised definition and design of custom web-based
applications built using StructuredSoft technology, including solutions for Inc Magazine and
Toronto Maple Leafs. Developed product documentation and examples.

Cambridge Incubator (now CIC), Cambridge MA January 2000 – April 2001

Managing Director
Cambridge Incubator was an early-stage venture creation company backed by Draper Fisher
Jurvetson. Created and implemented initial operational plan for a technology-focused
incubator and investment firm. Led technology due diligence on portfolio companies.
Advised CEOs of CI companies on all aspects of technology, product management and
product-related hiring. Made key hires in CI’s leadership team, established a service
delivery model that yielded a self-funding operation. Designed and implemented the client
management process and instituted programs to ensure service quality. Led turnaround of
high-profile product launch effort. Turned around CI’s technology services capability.
Negotiated several vendor deals. Responsible for building the initial web-based product
capabilities for five companies.

Sapient Corporation, Cambridge, MA 1997-2000

Director
Sapient is a leading global e-business consultancy. Led the creation and development of its
Customer Relationship Management (CRM) capability, resulting in $15M in first-year
revenue. Responsible for operations, project oversight, partner relationship management
and definition of a profitable service offering. Responsible for several client engagements,
with project teams ranging from 5 to 20 people. Experience in various industries, including
financial services, health care, e-commerce, manufacturing, government and entertainment.

Mercer Management Consulting (now Oliver Wyman), Lexington, MA1994 – 1997

Associate
Mercer is a leading global strategy firm. Focused on managing and delivering client efforts
involving industry and competitive research, strategic planning and analysis, technology
strategy, organizational transformation, business process reinvention, customer care and
change management

JYACC (now Prolifics), Wellesley, MA 1991 – 1992

Product Development Manager, Senior Consultant
JYACC led the market in multi-platform client-server software development tools. New
product development manager for JAM/CASEinterface. As a consultant, led projects for the
Joint Chiefs of Staff, the Defense Logistics Agency and the Department of Transportation.

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.. Technology Group (now CTP/Novell), Cambridge, MA
Cambridge
.. Manager 1986 – 1991
.
Consultant,
CTG was the leading fast-growth company that defined fixed-price, fixed-time service
delivery for strategic client-server IT solutions. Founded and led CTG’s rapid development
capability, servicing 50 companies and generating $5M in the first year of operations.
Created Cambridge’s first proprietary tools to facilitate client/server communications
between mainframes and middleware servers. Formalized the rapid implementation
approach. Project manager of online hotel reservation system for global hotel chain.

EDUCATION
MIT Sloan School of Management, Cambridge, MA
SM, Management (MBA), 1994
Joint concentrations in Technology Strategy and Corporate Finance. Selected as Seley
Scholar (the school’s top honor), Merck Finance Fellow, and member of the Sloan Dean
Selection Committee. Alumni member of Core Curriculum Redesign committee.

Harvard College, Cambridge MA

A.B., 1986
Concentrated in Electrical and Computer Engineering. AT&T Bell Laboratories
Engineering Scholar. Chief engineer and leading disc jockey at WHRB-FM. Member of
national championship rugby team. Founder of North House Film Society.

COMMUNITY INVOLVEMENT
Winsor School, Boston, MA. Independent preparatory school for girls. Member, Winsor
Corporation. Member of Technology and Diversity Committees.
Chestnut Hill School (1999-2005), Chestnut Hill, MA. Pre-school through sixth grade.
Board of Trustees, Executive Committee (retired). Leadership team member responsible for
$10M expansion project.
New Profit, Inc. (2000-2003), Cambridge, MA. Leading venture philanthropy fund.
Executive Partner. Coach and mentor social entrepreneurs. Designed fund’s operational
model, used as a strategic guide by managing partners and board of directors.
The Partnership, Inc., Boston, MA. Fellows Program for African American business
leaders.
Bethel AME Church, Jamaica Plain, MA (current). Member of Steward board (strategic and
financial leadership) of a fast-growing local church with global outreach. Member of team
to assess and recommend acquisition of multi-million dollar property. Leading effort to
transform church’s use of technology to improve services and operational efficiency.

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