Reza Firman Pratama

10.02.10760
A : Receptionist B : Mr Brightside C : Mrs Brightside
A : Good morning. Welcome to Human Hotel. May I help you?
B : Good morning. I want to check in.
A : Do you have a reservation before?
B : Yes, under name Brightside.
A : Please wait a moment. I will check it first.
A : Yes Mr Brightside. We have your reservation for one executive room. Check in today and check out
on May 16, total 3 (three) nights. Is that correct ?
B : Yes, Its correct.
A : Could you fill in this registration form, please.
B : Here you are. (returning the form to the receptionist).
A : Thank you. How will you pay your bill?
B : Can I pay by credit card?
A : Sure. We accept Amex, Visa, Master, BCA card
B : I will pay by Visa Card.
A : Could I take an imprint of your credit card, please?
B : Sure. Here you are.
A : Thank you.
A : Here you are (returning the card to the guest).Our check in time is 2 (two) oclock pm sir.
B : What? I dont know about that,still 2 hours to 2 (two) oclock and I am very tired .
C : Yes,When I made a reservation,shes not give me information about that check in time.
A : I am so sorry sir and madam but thats the procedure at our hotel.
C : So what should we do now? wait until it is too long 2 hours.
A : I apologize, I will try to get your room as soon as possible, as my apology, I will give welcome drink
and cake,you can wait in there sir and madam.
C : Thats good,I give you one hour.I was very tired.
A : Allright madam,thank you for your understanding.
..
A : Mr and Mrs Brightside, your room is finished,you room number is 825. Here is the room key. Our bell
boy will escort you to the room.Have a nice stay with us,once again Im sorry about uncomfortable
moment.
B : No problem,thank you.