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  • Material ESP For Hotels

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    Fiktortubagus
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    Here is a draft reply to the hotel booking request by mail: Dear Mr. and Mrs. Smith, Thank you for your letter requesting a room booking at our hotel from 15th to 20th June. We would be delighted to accommodate your stay. I have reserved a double room for you for the dates requested. The room rate will be $150 per night plus 10% tax. A deposit of $300 is required to confirm the booking. Please let me know if you require any special requests such as room location, dietary requirements etc. You can pay the deposit by credit card over the phone or by sending a cheque. We look forward to welcoming you to our hotel. Please contact us if you

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    ESP for Hotels

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    Here is a draft reply to the hotel booking request by mail: Dear Mr. and Mrs. Smith, Thank you for your letter requesting a room booking at our hotel from 15th to 20th June. We would be delighted to accommodate your stay. I have reserved a double room for you for the dates requested. The room rate will be $150 per night plus 10% tax. A deposit of $300 is required to confirm the booking. Please let me know if you require any special requests such as room location, dietary requirements etc. You can pay the deposit by credit card over the phone or by sending a cheque. We look forward to welcoming you to our hotel. Please contact us if you

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    14 views6 pages

    Material ESP For Hotels

    Uploaded by

    Fiktortubagus
    Here is a draft reply to the hotel booking request by mail: Dear Mr. and Mrs. Smith, Thank you for your letter requesting a room booking at our hotel from 15th to 20th June. We would be delighted to accommodate your stay. I have reserved a double room for you for the dates requested. The room rate will be $150 per night plus 10% tax. A deposit of $300 is required to confirm the booking. Please let me know if you require any special requests such as room location, dietary requirements etc. You can pay the deposit by credit card over the phone or by sending a cheque. We look forward to welcoming you to our hotel. Please contact us if you

    Copyright:

    © All Rights Reserved
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    of 6

    READING ACTIVITY

    TASK 2 Vocabulary Building

     Globalization

     Tourism Industry

     Business

     Accomodation

     Hospitality

     Front Office
    LANGUAGE FUNCTION

    Check In and Check Out

    Basic Telephone Etiquettes:


    - What all points should be taken care of while answering a call?
    - Phone should be answered within three rings.
    - Smile even though you are on the telephone.
    - Sit or stand up straight.
    - Use a low voice pitch.
    - Match your speaking rate to the caller’s.
    - Avoid extremes in volume.
    CHECK IN CONVERSATION CHECK OUT CONVERSATION
    Guest: I'd like a room please. Guest: Good afternoon.
    Receptionist: Do you have a reservation? Receptionist: Good afternoon. Do you want to
    Guest: No, I don't. check out now?
    Receptionist: How many nights? Guest: Yes. I’m sorry for being a bit late.
    Guest: Two nights, please.
    Receptionist: No problem, Sir.
    Receptionist: For two people?
    Guest: Is there any extra charge for that?
    Guest: Yes.
    Receptionist: No, Sir. May I know your room
    Receptionist: Do you want breakfast?
    number?
    Guest: No, thank you.
    Guest: It’s 324
    Receptionist: Ok, that will be $210. Do you
    want to pay now, or when you check out? Receptionist: Mr. John Smith, room booked
    from August 3rd until 5th. Is that correct?
    Guest: I'll pay now.
    Guest: Yes, it is.
    Receptionist: Can you fill this in, and sign here
    please. Receptionist: So, the total of your bill is $845.
    How would you like to pay, Sir?
    Guest: Yes, sure.
    Receptionist: Thank you. Here is your receipt Guest: I will use cash.
    and your key. You are in room 231, on the Receptionist: Alright, Mr. Smith. Please sign
    second floor. here.
    Guest: Sure.
    Receptionist: May I know if you enjoyed your
    stay here?
    Guest: Every thing’s great, I loved the meal so
    much.
    Receptionist: Thank you, Sir. I hope you will
    be back to visit us again soon.
    Guest: I will.
    WRITING ACTIVITY
    Example of hotel booking by mail:

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