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  • Foo Checking

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    micaellamae.bautista.c
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    The document describes two interactions between a hotel guest and the staff at check-in and check-out. At check-in, the guest Micaella Bautista confirms her reservation for 5 days in room 119. At check-out, there is an issue with her credit card payment, but she is able to pay with cash instead. The guest expresses that she enjoyed her stay and plans to return to the hotel again soon.

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    FOO-CHECKING

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    The document describes two interactions between a hotel guest and the staff at check-in and check-out. At check-in, the guest Micaella Bautista confirms her reservation for 5 days in room 119. At check-out, there is an issue with her credit card payment, but she is able to pay with cash instead. The guest expresses that she enjoyed her stay and plans to return to the hotel again soon.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    1 views1 page

    Foo Checking

    Uploaded by

    micaellamae.bautista.c
    The document describes two interactions between a hotel guest and the staff at check-in and check-out. At check-in, the guest Micaella Bautista confirms her reservation for 5 days in room 119. At check-out, there is an issue with her credit card payment, but she is able to pay with cash instead. The guest expresses that she enjoyed her stay and plans to return to the hotel again soon.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    Checking-In Check-out

    Hotel: Good morning. Welcome to the Hotel: Good afternoon. Are you checking
    Montevalle Hotel. How may I help you? out now?
    Guest: I have a reservation for today. It's Guest: Yes, I have to go now. Here is my
    under the name of Micaella Bautista key.
    Hotel: Yes, Ms. Serrano, we've reserved a Hotel: Okay ma’am. May I ask your name
    single bed for you with a view of the city for and room number, ma’am?
    five days. Is that correct?
    Guest: I am Micaella Bautista and my room
    Guest: Yes, it is. number is 119.
    Hotel: Great. Could you fill out this form, Hotel: Just a second Ms. Serrano let me
    please? check your bill. Here you go. Your total bill
    for 5 days is 8,000 pesos. How would you
    Guest: Sure. like to pay maam?
    Hotel: Thank you. Your room number is Guest: I’ll use my credit card.
    119. Here is your key. To get to your room,
    take the elevator on the right up to the Guest: *give the credit card*
    fourth floor.
    Hotel: *swipes card* I’m sorry ma’am, your
    Guest: Great. Thanks. card didn’t go through. Do u have another
    one?
    Hotel: Should you have any questions or
    requests, please dial '3' from your room. Guest: That’s my only credit card.
    Guest: Thanks. Can I use the internet? Hotel: It’s okay ma’am. You can pay through
    cash.
    Hotel: Yes, we have a Wi-Fi connection in
    each room. Here’s the password. Guest: Maybe there’s a problem with my
    card. Good thing I have cash in my wallet.
    Guest: Thanks. *give cash to hotelier* Here.
    Hotel: My pleasure, Ma’am. Have a Hotel: Thank you and I apologize for the
    wonderful stay at the Waikiki Hotel. inconvenience. Did you enjoy your stay with
    us?
    Guest: Oh yes, very much so.
    Hotel: I hope you will visit us again soon.
    Guest: I'll make sure that I'll be back to your
    hotel.
    Hotel: That's good to hear. Thank you again
    for staying at Montevalle Hotel.

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