Professional Documents
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Uber Overview
Uber has found a strong product-market fit with its world-changing service,
but were still inventing our business every day. Were seeking site
coordinators to help build a global network of in-person driver-partner support
centers.
Ubers driver-partners are our most important customers, and were building
a best-in-class customer service experience for them. Uber Activation Centers
(UACs) help new partners get on the road for the first time, build engagement
with the platform over time, and provide a home base for the driver
community.
RESPONSIBILITIES:
BACKGROUND:
Must have have a Bachelors degree with 1-3 years of relevant experience
Demonstrated background in solving complex customer problems
Customer support team management experience strongly preferred
Previous experience with customer support or experience with Zendesk is a
nice bonus, but not required
A problem solver. Youre ready to tackle complex customer problems without
hesitation.
A mentor. You're able to guide and coach your team to improve performance
effectively.
Independant. Youre ready to manage a PSC while balancing multiple
priorities.
Analytical. You use metrics and data to guide and drive your decisions.
Perks
PERKS:
Employees are given Uber credits every month
Opportunity to help shape the future of the Uber Activation Center at Uber.
The rare opportunity to change the world such that everyone around you is
using the product you built. Were not just another social web app, were
moving real people and assets and reinventing transportation and logistics
globally.
Sharp, motivated co-workers in a fun office environmen