Nilsa Aviles

123 Radcliff Lane Newport News, VA

(347) 844-3897 - NMA298@email.vccs.edu

OBJECTIVE:
Seeking to obtain a Technical Writing position at Pacific Life of Lynchburg Virginia.

SUMMARY OF QUALIFICATIONS:
Computer literate with ability to type 55 WPM
Bilingual (English & Spanish)
Proficient in Microsoft Word & Work Air
Experience with Pages and Adobe
Capable of lifting 50+ Lbs
Exhibits superb customer service-verbal & written
Experienced in life insurance policy distribution Ability to multitask effectively
Articulates at all levels of understanding
Knowledge of advanced administrative procedures

PROFESSIONAL EXPERIENCE:
2016-Present Virginia Life Technical Writer, Virginia Life Insurance, Newport News, VA.
Handling Administrative paperwork for insurance policies
Assisting in the re-sign up and add on packages for elderly, sick and healthy clients.
In charge of reimbursement of policy claims to and from clientele to doctor
2014-2016 Assistant Administrative Document Developer, Virginia Law Offices, Newport News, VA.
Assisting paralegals with legal document development
Providing exceptional customer service & educating clients on writing technical legal documents
Update and upkeep of technical documents and legal records
Preparation & monitoring incoming and outgoing paperwork to and from lawyers
Experienced in client service coordination
2010-2014 Mass Interior Communications Specialist, US Navy, Norfolk, VA.
Maintained interior communication for Navy personnel aboard a naval carrier
Provided direct supervision of 7-12 personnel ensuring quality written documentation to and from ship
Drafted both military & nonmilitary correspondence for orders and legal matters
2008-2009 Administrative Assistant Executive Health Exams, Rockefeller Center Private Clinic, New York, NY.
Demonstrated positive control of vital documents for office & patients
Managed official documentation for patients and drafted correspondence to & from insurance companies
Handled technical writing projects for the company, directly in charge of technical communications team

EDUCATION:
Completed:
Old Dominion University - Norfolk, VA
-M.S in Communications & Professional Writing