TOPIC : INTERACTING WITH CLIENTS AND PROVIDING

SERVICES
ACTIVITY : MAKING AND RECEIVING CALLS
Complete the dialogue. Find in the blanks. Role-play the dialogue.
The telephone rings.
Manager : Elna Holdings Sdn. Bhd. Good morning.
Customer : Good morning.
Manager : Yes madam. Im Arina. May I help you?
Customer : Im Elya. I wish to order a printer machine from your company.
Manager : Thank you madam for dealing with our company. Im the manager
here. May I know
your full name, please?
Customer : Its Dayang Elyamaisarah Binti Abang Zulfakar. How much is the
price per set?
Manager : We do have few brands of printer machine. The price ranges from
as low as RM
293.00 to RM 2500.00. Do you have any particular brand in
mind?
Customer : No. I am looking for set of average quality. Maybe around
RM950.00.
Manager : You are lucky. We do have a set by that price. It is Hp deskjet.
Model 1500 series.
Customer : Do you give any discount?
Manager : That is after discount, madam. The original price is RM 1450.00.
Customer : Great. When can I get it?
Manager : We can deliver it by this evening and our workers will set it up for
you.
Customer : Thank you. Ill will come to your shop to pay the deposit. Nice
dealing with you.

Manager : Thank you madam. Have a nice day and I hope you enjoy using
the printer machine.

TOPIC : INTERACTING WITH CLIENTS AND PROVIDING

SERVICES
ACTIVITY : MAKING AND RECEIVING CALLS
Complete the dialogue. Find in the blanks. Role-play the dialogue.
The telephone rings.
Manager : Elna Holdings Sdn. Bhd. Good morning.
Customer : Good morning.
Manager : Yes madam. Im Elya. May I help you?
Customer : Im Arina. I wish to order a printer machine from your company.
Manager : Thank you madam for dealing with our company. Im the manager
here. May I know
your full name, please?
Customer : Its Arina Diyana Binti Khalid. How much is the price per set?
Manager : We do have few brands of printer machine. The price ranges from
as low as RM
293.00 to RM 2500.00. Do you have any particular brand in
mind?
Customer : No. I am looking for set of average quality. Maybe around
RM950.00.
Manager : You are lucky. We do have a set by that price. It is Hp deskjet.
Model 1500 series.
Customer : Do you give any discount?
Manager : That is after discount, madam. The original price is RM 1450.00.
Customer : Great. When can I get it?
Manager : We can deliver it by this evening and our workers will set it up for
you.
Customer : Thank you. Ill will come to your shop to pay the deposit. Nice
dealing with you.

Manager : Thank you madam. Have a nice day and I hope you enjoy using
the printer machine.