Nicola O'Sullivan

15 Sheskin Park, Bantry, County Cork

+353863350522
nicolaots@gmail.com
https://ie.linkedin.com/in/nicola-osullivan
I graduated from the University of Limerick in August 2016 with a First Class Honours BA in Languages,
Literature and Film. Currently working on my MA in Technical Communication and E-Learning, Im a
hardworking and motivated individual seeking graduate opportunities in information development.
EDUCATION
2016 - 2017 MA Technical Communication and E-Learning, University of Limerick
To be completed in August 2017
Key modules include Theory of Technical Communication, Principles of Technical
Communication and Information Design, and Workplace Issues in Technical and
Professional Communication.
Software covered will include MadCap Flare, Adobe FrameMaker and Adobe Animate.
Current QCA: 3.33
2012 - 2016: BA Languages, Literature and Film, University of Limerick
Major subject: English Literature
Grade: First Class Honours
Final Year Project: Pride and Prejudice in the twenty-first century: an intertextual
approach to three adaptations (Overall grade: A1)
Awards: Letters from the President of UL in the semesters 2015/16 and 2013/14 for
exceptional academic achievement.
2014 Exchange Student, University of Agder, Kristiansand, Norway
Autumn Semester Erasmus+ Exchange Programme
American Studies (A), Spanish Language (B)
2005 - 2011: Ardscoil Phobal Bheanntra, Bantry, County Cork
Leaving Certificate
English, Irish, Mathematics, French, Geography, Business and Biology
Captain of Concern Debate Team
EXPERIENCE
October 2016 Present Access Office, University of Limerick
Receptionist in the Access Office, supporting students from socio-economically
disadvantaged backgrounds.
Writing evaluation reports.
Proofreading and editing annual reports.
Advising on working guidelines for the use of technology within the office.
Dealing with student queries by phone, email, Facebook, and face-to-face.
Scheduling interviews and inputting data on Microsoft Excel.
September 2016 - October 2016 - First Seven Weeks Initiative, University of Limerick
Student support staff member in The Hub.
Helped first year students transition to university during their first seven weeks.
Advised students in their academic and social lives at the University of Limerick.
Monitored all social media accounts, including Facebook, Twitter, Snapchat and
Instagram, insuring all students received prompt and accurate responses.
Recorded footfall and entered data on Word and Excel.
May 2015 September 2016 Westlodge Hotel and Leisure Centre, Bantry, County Cork
Front Desk Receptionist.
Dealt with phone calls, emails and guest queries in a prompt and professional manner.
Adapted to new hotel management system when the front office switched from Room
Master to Hotellinx software.
Collaborated with colleagues on busy summer shifts, regularly checking in and out 92
rooms, and 9 guest houses.
Recorded reservations and allocated rooms.
Handled end of shift lodgements, and balanced cash book with Hotellinx system.
January 2014 - June 2014 - CoAction West Cork, Bantry, County Cork
Six-month placement as a support worker as part of my degree.
Tutored adults with intellectual disabilities and autism in literacy, life, and work skills.
Proofread all company policies and advised on edits to bring them in line with current
guidelines set out by the Health Information and Quality Authority.
Created unique learning programmes for individual students.
Collaborated with another placement student on creating a sensory study room for
adults with autism.
VOLUNTEER EXPERIENCE
March 2016 - 121 Digital - University of Limerick
Volunteered as a tutor on an initiative aimed at bringing digital skills to the older
community in Limerick.
2 hours a week, 15 tutors met with 15 students in the Glucksman Library in the
University of Limerick.
Tutoring was entirely student-led and tailored towards the individual.

References Available on Request