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 VIASINC Apollo Training






Apollo is one of the major Global Distribution Systems (GDS)

(or CRS) used in North America by airlines, travel agencies,
Internet booking sources and other travel companies for sales,
accounting, inventory managment and communications. Apollo
is owned by Travelport and is sometimes referred to as "Galileo,"
another GDS system with whom it shares some functionality.

This guide is designed to be used with the VIASINC Apollo

Introduction, Comprehensive and Conversion Courses or as a
reference when working in the travel industry. All of the formats
in the guide are taught in the VIASINC Apollo courses, though
formats grouped together may not be taught in the same lesson
or course. The Format Recap at the end of each online lesson
(or workbook lesson) should be your resource for determining
which entries are taught in each lesson. You will not be expected
to know formats listed in this guide that are not taught in your
course. Course outlines appear in an Appendix.

Using formats to operate Apollo is called using the "command line

interface." There are point-and-click interfaces to the command
line, but using formats to operate Apollo is the fastest and most
efficient way to look up information and process reservations. It
is Apollo's "expert" mode and a good working knowledge of the
commands is an important part of your travel education that will
help you considerably when using Apollo in the field.

The VIASINC GDS Training System provides the most

comprehensive GDS training and the most realistic GDS
emulation available from any company. Take advantage of the
many features in the system and use the emulator often. The
more work you do in the emulator, the more proficient you will be
on live Apollo.

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VIASINC Apollo Training




 




 

* Display. Used to display parts of a Passenger Name
Record (PNR). Frequently used and appears in many GDS
entries
- Hyphen or Dash. Used mainly for passenger name entries,
and displaying profiles
: Colon. Used with certain GDS entries and often in
combination with the pillow
+ End Item. Used in many entries, often to string multiple
items of data together. Think of it as the word "and."
Pillow. Begins the Apollo remark entries, and is used in a
number of other GDS entries
/ Insert After Segment. Used when rearranging segments in
your PNR
. Change Segment Status. Used when airlines change
segment status
$ Dollar. Used to begin tariff (fare) and pricing entries



 
* Produced using the equal sign (=) key
Produced using the left square bracket key ( [ )
$ Produced using the right square bracket key ( ] )
: Produced using the semi-colon key ( ; )
+ Produced using the comma key ( , )
. Produced using the period key ( . )

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 VIASINC Apollo Training





PNR and Air Reservations 1
Automated Fares and Ticketing 28
Car Reservations 39
Hotel Reservations 54
Amtrak 61
LeisureShopper 64
TIMATIC 67

 
 
Appendix A SSR Codes 69
Appendix B Status and Action Codes 71
Appendix C Destination and Travel Codes 74
Appendix D Car Special Equipment Codes 75
Appendix E Comprehensive Course Outline 77
Appendix F Conversion Course Outline 88
Appendix G Introduction Course Outline 94

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VIASINC Apollo Training

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 VIASINC Apollo Training

   


  

SON/ZRH Sign on agent with initials RH
SOF Sign off

  

SB Switch to agent assembly area B

! 
 
MD Move down display
MU Move up display
MB Move to the bottom of display
MT Move to the top of display

"
!
S*CTY/PARIS Encode city name PARIS
S*CTY/CDG Decode airport code CDG
S*AIR/BRITISH Encode airline name British
S*AIR/BA Decode airline code BA
SL*1 Access item number 1 from similar
name list
SL*L Redisplay similar name list
S*HTL/SHERATON Encode a hotel chain

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VIASINC Apollo Training

S*HTL/SI Decode a hotel chain

S*CAR/BUDGET Encode a car vendor
S*CAR/ZD Decode a car vendor

#$%% &

**-THOMPSON Retrieve the PNR for passenger
Thompson
**-BOUVIER/LOUIS MR Display the PNR for Mr. Louis
Bouvier
*C332JK Display the PNR with record locator
C332JK
**24JUN-HUBBARD Display the PNR for passenger
Hubbard with a departure date of
June 24
**C4E-HUBBARD Display the PNR for passenger
Hubbard built at branch office C4E
**B-HUBBARD Display the PNR for passenger
Hubbard built at any branch office
*UA23/2JUL-HUBBARD Display the PNR for passenger
Hubbard on UA flight 23 on July 2

#$%% 

*R Redisplay the entire PNR
*N Display the name field
*I Display the itinerary
*T Display the ticketing arrangement
field

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 VIASINC Apollo Training

*P Display the passenger data field

*C Display the source line, name field,
last itinerary segment and received-
from field(concise format)
*PP Display the phone field
*PR Display the remarks field
*PT Display the passenger ticketing
remarks
*PW Display the mailing address field
*PD Display the delivery address field
*EM Display all email fields
*MP Display the frequent flyer field
*PO Display only the OSI messages
*PS Display only the SSR messages
9D Display all seat assignments

#$%  
$
' 
*L Redisplay a similar name list
*3 Display the third PNR in a similar
name list


"(

 
I Ignore any work done and clear the
agent assembly area
E End a transaction, saving all work
done

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VIASINC Apollo Training

ER End a transaction, and redisplay the

PNR
R:PSGR+ER Receive, end and retrieve in a
single entry

   
S/LAXORD Display a schedule of flights for
LAXORD
S/LAXBOS+AA Display flight schedule for LAXBOS,
AA only
S/12JULLAXANC Display flight schedule for July 12
S/12DEC*12JANJFKGIG Display flight schedule for a range
of dates (one month maximum)
S/YYZLHR+BA092 Display flight schedule for a specific
flight
S/A Display flight schedule from
availability

)
   &

  
A23JUNYVRLAX Display flight availability on June
23 from YVR to LAX at 8:00 a.m.
(default time)
A23JUNYVRLAX1P Display flight availability on June 23
from YVR to LAX at 1:00 p.m.
A* Display more availability
A*R Redisplay the original screen of
availability