Cisco VOIP Engineer with 1.

5+ years of experience in Cisco VOIP & IP

Abhishek Jee Telephony Technologies. Seeking to change my present role and follow
Analyst at HCL my passion to work in a management profile.
Technologies

Personal Info Experience

2016-04 - HCL Technologies Noida - IOMC
Address
F-2, Manberia , Burdwan ,
Barakar West Bengal, pin
present Cisco CMS
code 713324 # Configuration of Cisco IP phones, Soft phones & Voicemail
and their associated trouble shooting.
Phone
+91- 9711937580 # Trouble shoot VolP related issues such as inter-operability
between customers owned phone system and service provided
Email
007abhishekji@gmail.com
by the company.
# Responsible for resolving break/fix and integration problems
Date of birth with voice solution into the customer’s network as well as
19-Dec-1992
voice communication to the customer’s network including
Skills analog lines.
# Responsible for configuration of Cisco IP Communicator,
VOIP: Configuration &
Hunt Pilot & Hunt List, translation patterns, internal dialing
Troubleshooting of Cisco IP
Telephony device & software services for users and Extension Mobility profiles to enable
Cisco Voice Technologies
customers to setup voice as well as video telephony setup.
Protocols: MGCP,H.323,SIP # Efficiently manage the flow of request in the workbasket by
assigning them to the appropriate teams.
Team Management : # Documenting the process changes & delivering that to the
Trained and managed many
newly induced member of the
team for the timely execution of the requests which are
team. received from the customers.

Teamwork: Education
Part of team who generated
most revenue for the poroject
2010-14 B.tech in Electronics and Communication
Time management : CGPA : 7.19
working in a very time bound
environment where the top most
prority is to meet costomer
expectation & to complete the
Additional Activities
tastks whitin the service level
agreements. 2010-14 active member of Jokha prathmik vidyalaya which
offered Free education to poor and underprivileged
Documentation: children.
Prepration of team report and
documentation the progress of
the team on a daily basis Interests
Cooking
Playing Strategy Games