CURRICULUM VITAE

PERSONAL DETAILS
Name : Oumar Berete
Date of Birth : 10th July, 1988
Gender : Male
Nationality : Guineenne
Marital Status : Single
Religion : Muslim
Tel : +254 702498969
Passport No : 000059581
Date of Issue : 24th Mar 2015
Expiry Date : 24th Mar 2025
Languages : French, English
Email : oumar.berete@hotmail.com

CAREER OBJECTIVE
Obtain a customer service position at a reputable organization where I can
maximize my people oriented experience, communication skills and
my problem analysis and problem solving abilities.

PERSONAL ATTRIBUTES
 A person of integrity, with good attributes and special goals,
obedient, loyal responsible dependable and prompt.
 A good listener, sincere, punctual and hardworking.
 I am a team player.
 High interpersonal and communication skills.
 Ability to work under minimal supervision.

EDUCATION BACKGROUND
2016-2017 Kenya Institute of Management (KIM)
Certificate in Customer Service

2010-2013 Lansana Conte General University of Sonfonia – Conakry

Bachelor’s Degree in Humanities

2007-2009 Lycee Felix Roland Moumie

High School Certificate

2003-2006 Almamy Samory Toure Secondary School

Certificate of Secondary Education

1996-2002 Tilepoulou Primary School

Certificate of Primary Education
WORKING EXPERIENCE
Aug 2016 To Date Blue Hut Hotel, Nairobi
Position: Customer Service
Duties & Responsibilities
 Responsible for hotel reservations, ground transportation arrangements
such as car rentals, limo services, catering, etc.
 Resolve customer requests, questions and complaints frequently
requiring analysis of situations to determine best use of resources.
 Serve as liaison between the customer and various departments.
 Solicit sales of new or additional services.
 Operate office equipment inclusive of computers, photocopiers,
scanners.
 Provide pricing and delivery information, processes orders, and
prepares cash reports.
 Set up new accounts, maintains records, prepares reports and performs
work processing assignments and related clerical duties.

Jan 2014-June 2016 Avenue Hotel, Conakry – Guinea

Position: Customer Service
Duties & Responsibilities
 Deal directly with customers either by telephone, electronically or face
to face.
 Respond promptly to customer enquiries.
 Handle and resolve customer complaints.
 Process orders, forms, applications and requests.
 Direct requests and unresolved issues to the designated resource.
 Manage customers’ accounts.
 Keep records of customers’ interactions and transactions.
 Record details of inquiries, comments and complaints.
 Communicate and co-ordinate with internal departments.
 Follow up on customer interactions.

HOBBIES
 Travelling
 Playing football
 Reading

REFEREES
Caroline Juma
Manager, Blue Hut Hotel, Nairobi
Tel: +254 723525233

Ibrahim Camara
Manger, Avenue Restaurant, Conakry – Guinea
Tel: +224 656004776 / 625-286211