Professional Documents
Culture Documents
where? 2 4
the staff? 3 qualified teachers 2 Which advertisement is the writer complaining about?
price includes? breakfast 5
A
12 Ford St.
hotel
a in the centre of London
Seaview is a 3-star
the town. We ha ve clean, spacious roo
ms W2 5GE
ve a
with air conditionin
g. All rooms ha 11 Lewis Rd.
balcony an d b a se a vie w.
Brighton
c Friendly and helpful staff. BR12 7NH
d Breakfa st included.
for a reservation or Dear Sir/Madam,
Phone 0173 32453
hotel-bookings.net
book online at ww w. 1Irecently spent three days at your hotel and I was extremely
unhappy with the hotel, my room and the service.
B ● 2The advertisement says that the hotel is in the centre
Enjoy some cultu ral enter tainment of Brighton. It is at least 20 minutes from the centre
in Stratford-upon-Avon with of Brighton.
Shakespeare Tours. ● The hotel is called Seaview and the advertisement says
eQuali
fied university teachers give talks all the rooms have a sea view. However, the only thing I
on Shakespeare.
fOrga could see from my balcony was a car park!
nised trips to the theat re to see gplays.
h Price
● The breakfast at the hotel was the worst I have ever had –
s include all talks and theat re tickets.
www.shakespea retou rs.com
a piece of toast and a terrible cup of coffee.
3Icomplained about the situation to your staff. They were
rude and extremely unhelpful. I tried to speak to the manager,
2 Match complaints 1–8 to
but he was not available.
phrases a–h in bold in the advertisements.
4I would like a refund* for at least one of the nights I spent
Seaview at Seaview. For a three-star hotel, the room, service and
1 It was 20 minutes from Brighton. facilities were very poor.
2 Toast and a terrible cup of coffee! I look forward to your explanation of the complaints in
this letter.
3 The only thing I could see was a car park!
Yours faithfully,
4 They were rude and extremely unhelpful.
Shakespeare Tours
M. Griffin
5 We missed the start of our play because they Martin Griffin
got the time wrong!
6 One of our ‘teachers’ asked us to pay him!
*refund = money returned to you because you are not happy
7 There was only one play and it was a disaster! with something you paid for
8 They were university students.
76
HELP WITH WRITING b Match phrases 1–5 in Corinne Blake’s letter to
Organising a letter of complaint; useful phrases phrases a–e in 5a.
77