ANNEXURE

QUESTIONNAIRE
Who is your Current Service Provider?
 VODAFONE
 AIRTEL
 IDEA
 BSNL
 JIO

How many years have you been using the Current mobile
phone services?
 1 year
 2 years
 3 years
 More than 3 years
Is there any other network you have used before?
 YES
 NO

Does the network satisfy you?

 YES
 NO
 How would you rate it in terms of Customer Service
Network?
 EXCELLENT
 GOOD
 NOT BAD
 VERY BAD

How are the Services provided at the Vodafone Store?

 EXCELLENT
 GOOD
 NOT BAD
 VERY BAD

From what source did you come to know about

Vodafone?
 ADVERTISEMENT
 HOARDINGS
 NEWSPAPERS
 MOUTH PUBLICITY

Would you recommend it to others?

 YES
 LIKELY
 HIGHLY LIKELY
 NO
 NOT LIKELY
 For what reason do you call or visit the Customer Care?

 VAS(VALUE ADDED SERVICE)

 INFORMATION REGARDING NEW SCHEME
 OTHER QUERIES
 COMPLAINING

Does the Vodafone Network satisfy you?

YES
NO

Does the Vodafone Network satisfy you?

 YES
 NO