Ana T.: Thank you for choosing Sprint. My name is Ana T..

Please wait while I review your

information.
Ana T.: Hello, Ajay! Thank you for contacting Sprint eChat. How is your day going?
Ajay Maheshwari: Good
Ajay Maheshwari: I will be out of us for 4 months. How can i get ts/ss
Ajay Maheshwari: And how much does it cost
Ana T.: Can you please be more specific about your request?
Ajay Maheshwari: Suspend my services for 4 months
Ajay Maheshwari: How much does it cost
Ajay Maheshwari: I am going out of country for 4 months
Ajay Maheshwari: Are you there??
Ana T.: I understand, thank you for clarification! From what I can see, your Sprint account is
already cancelled.
Ajay Maheshwari: Why is it cancelled?
Ana T.: Please provide me with the 6-10 digits PIN in order to authenticate the account and verify
the interaction notes.
Ajay Maheshwari: 081408
Ana T.: Thank you! Please allow me a few moments while I do the research for the cancellation
reason.
Ana T.: Thank you, Ajay! It seems that the account has been ported out.
Ajay Maheshwari: Oh, ok. But i want to keep my sprint account as well
Ajay Maheshwari: I am on a foreign services, going out of coubtry for 4 months
Ajay Maheshwari: So thats why ported the number for 4 months
Ajay Maheshwari: But i also wabt to continue to keep sprint
Ajay Maheshwari: But can you tell me how much do i have to pay for these 4 months when i
suspend my services
Ana T.: I understand. For this request, I suggest to contact our colleagues from the specialized
Customer Care Department at 888-211-4727 or via chat on  https://sprint.com/chat right in the
first column. They are better equipped into offering assistance regarding this request and also they
will gladly provide you with all the information needed.
Ana T.: I am sorry for the inconvenience, Ajay.
Ajay Maheshwari: But they only transferred me herr
Ajay Maheshwari: They said they do not know how much will it cost me and i jave to chat the
international sivision
Ajay Maheshwari: Sorry for the typo
Ajay Maheshwari: Its division
Ana T.: There is nothing that has to be paid for suspending the services as long as the account is
cancelled.
Ajay Maheshwari: So if the account is active what will be my monthly billing for suspebded
accoubt
Ana T.: If the account would be active, we can install the Seasonal Stand by for $8.99/month.
Ajay Maheshwari: Ok, do i pay anythin else in addition to 8.99
Ajay Maheshwari: ??
Ana T.: From what I can see, there is no open lease or installment billing that has to be paid. So
the answer is no.
 Ana T.: However, as long as the account is cancelled, we cannot enable the Seasonal StandBy on
it.
Ajay Maheshwari: What do you mean by installment billing?
Ana T.: It the purchase method of your devices. Both of the installment billings seem to be
cancelled as well.
Ajay Maheshwari: Oh, so how do i get that back
Ajay Maheshwari: So if both have been cancelled. How much will be my next bill?
Ana T.: Please allow me a matter of moments.
Ana T.: Thank you for the wait, Ajay!
Ana T.: I did the research and as long as the account is cancelled, basically there should not
occur any future bill.
Ajay Maheshwari: So there won't be any final bill?
Ana T.: Basically, the January bill should be the last one.
Ana T.: Is there any other question that I can answer for you today?
Ajay Maheshwari: So how much is that?
Ajay Maheshwari: Yes
Ajay Maheshwari: How much is jan bill?
Ana T.: The last bill is $79.36.
Ajay Maheshwari: Is that already been paid
Ajay Maheshwari: Otherwise, What is the due date?
Ana T.: The bill due date is 02/06/2018. I will verify immediately if the last bill has been paid.
Ana T.: From our end, the last bill has not been paid yet.
Ajay Maheshwari: Ok, so i have to pay $79.36 as my last bill. Which is for jan? Right?
Ajay Maheshwari: How do i pay that?
Ana T.: That is correct. You can visit a Sprint Store or contact our colleagues from the Finance
Department at 800-639-6111.