AMITH RAJ Y

Phone #: +91 9945755472

Email: amithraj4996@gmail.com
Address : #9/1, 2 cross, Subbaiah Circle, Mission Road, Bangalore-560027.
nd

Objective

To pursue a challenging career and achieve professional accolade through excellence in Configuration
Management and Service Management thus contributing to organizational & personal growth.

Experience Summary
 Over 8 years of IT experience.
 Relevant experience of 6 Years in :
o SACM (Service Asset and Configuration Management).
o ITIL (Information Technology Infrastructure Library).
o ITSM (Information Technology Service Management).
o SIAM (Service Integration and Management) Consultant.
o Service Now Consultant.
o CMDB Maintenance and Reporting.
 Job Roles involved are Configuration Manager and SIAM Analyst.
 Provision of professional, timely, effective administration with verification and audit of Configuration
Management Database (CMDB) to report the correct Configuration Item status. Also establish
reporting/escalation procedure when KPI’s falls below the threshold level which in turn maintains the
data accuracy.
 Performing daily, weekly and monthly data reviews on the various forms of database and preparing the
plan for their rectification.
 Tools - BMC Atrium for CMDB maintenance and SDM for ticketing purpose.
 Involved with preparing Work instructions, Dashboards, KPI Reports and PAVER (Post Audit and
Verification) Reports.
 Complete ownership of all the offshore activities of the projects.
 Proven high level communication skills (both verbal and written), including the provision of expert
advice with a strong client focused approach.
 Working collaboratively with managers and senior staff from service areas and maintain effective
interfaces with all Service Management disciplines and other functional areas within IT and the
business.
 Experience with Business Analysis, Development, Support and Maintenance activities.
 Domain Knowledge on UK Telecommunication, UK pensions and UK postal Service.

Experience Details

Sl. Name Of The Organization Designation Joining Date Relieving

No. Date

1 ATOS Configuration Manager (Associate 8-June-15 30-Dec-16

Consultant)
2 NTT DATA Global Delivery Team Lead (Application Software 1-Sep-10 29-May-15

Page 1
 Systems Limited Senior Development Consultant)
3 Bharat Electronics Limited Graduate Apprentice 22-Dec-08 21-Dec-09

Technical Expertise

Elements Particulars

Primary Skills Configuration Management, Asset Management, Configuration Librarian, CMDB

Relationships, Configuration Manager, SACM, SIaM Model, CMDB Audits,
CSI-Continuos Service Improvement, Service Management,
BMC Atrium, BMC Remedy Asset Management Console, BMC Remedy
Administration Console, Virtualization, AMDOCS, ITIL Process.
Secondary Change Management, Problem Management, Incident Management
Skills
Certifications ITIL V3 Foundation Certificate
Database/DB SQL, Oracle SQL Developer
Tools
Document Service Plan,Operational Schedule, Operational Manual, CMDB Definitions,
Preparation & Dashboards, Relationship Specifications, Local Work Instruction, PAVER (Post
Review skills Audit and Verification Reports),CMDB Baselines,
CSI tracker, Technical Specification Design ,High Level Design,
Root Cause Analysis, Unit Testing Plan & Report.

Project Details
1.

Project Name UK Global Management System – Process Operations

Client UK Post Office Limited - A Public Sector Unit (PSU) in UK which provides wide range
of products including postage stamps and postal banking to the public through its
nationwide network of post office branches.
&
UK Royal Mail Group - UK’s designated Universal Postal Service Provider, supporting
customers, businesses and communities around United kingdom.

Description Activities :
 Project is based on SIaM-Service Integration and Management Model where
Post office is a client for many suppliers.
 Handling Bulk import of records into the CMDB.
 ATOS responsibility is to conduct Verification and Audit of central CMDB
which has the collection of data moved from individual suppliers and working
towards Continual Service Improvement (CSI).
 Our job is to keep “Clean Data” in central CMDB which is accurate, complete
and up to date accompanying necessary KPI’s.
 Ensuring completeness and integrity of information collected to conduct daily
operations.
 Establishing measurements and targets to improve process effectiveness.
 Working with SACM Manager and help to close points in Continual Service
Improvement.

Tools BMC Atrium 8.1, BMC Remedy, HPAM 5(HP Asset Manager) , KIWI Reporting Tool.
Duration From (mm/yy) June 2015 To (mm/yy) Dec 2016

Page 2
 Role / Single Point of Contact from offshore for Post office Limited and i am held
Responsibility responsible for the all the activities performed as i was the Configuration Manager

2.

Project Name Configuration Management Database (CMDB)

Client Telefonica, formerly known as O2. A telecommunications and Internet services provider in the
United Kingdom.
Description Activities :
1. Virtualization of Servers, Switches and Routers through registering those in
BMC Atrium tool and which is called as Configuration Item (CI).
2. Assuring that Configuration items are complete and generating alarms.
3. To report the correct CI status and follow and established
reporting/escalation procedure when the CI status falls below the threshold
level.
4. To help Support Groups to get complete, accurate and up-to-date
Configuration Item information and also monitor & maintain.
5. To provide CI inputs to dependent systems (Cramer / Amdocs) from CMDB
CI Data perspective.
6. Performing CMDB Data Cleansing activities, which includes reporting the
support groups about wrong and incomplete CI items by running scheduled
reports.
7. To get clean configuration data (no duplicate CIs, correct Manufacturers,
correct Product names etc).
8. Generating various inventory reports as requested.
9. CMDB Meta Data Creation.
10. Resolving Service requests in “CMDB Librarian queue” of Amdocs
Application and compliance for the SLA defined based on the priority of the
request.
Tools BMC Remedy Mid Tier 7.6, AMDOCS Clarify CRM customer Interaction Manager.
Duration From (mm/yy) Sep 2012 To (mm/yy) May 2015
Role / Role : Team lead
Responsibility Responsibilities :
Taken ownership of the all the activities which happens in CMDB at Offshore.Taking
care of the all the managerial activities at offshore which includes offshore delivery
audits and PMG audits. Working as a Secondary Project Manager at offshore as
Manager sits in onsite. Preparing DSR’s, WSR’s, MSR’s and PSR’s.
Team Size 3

3.
Project Name STUCK POLICES
Client AEGON UK - Provider of retirement, workplace savings and protection solutions to over
two million UK customers.
Project It is a UK Pension project. During the course of the project several policies are
Description stuck in production and leading high level risks both at customer service end and
their clients end. Few risks are as below
 Around 2000 policies are stuck in production
 Lot of money in suspense (not accountable) due to stuck policies.
 Customers service team were facing lot of problem while providing stuck policy
information to their customers on time.
 Lot of complaints saying lack of customer satisfaction and loosing of business.

Page 3
 Our scope is to fix these stuck policies.
Environment
Environment: Development in AMT-LION on
Windows, Database on Oracle 10g.
Programming Technologies AMT-LION
Tools LION6.NET Developer Studio,Uniconnect, LION
Debugger, CMAS Tool, SPIRA , DMS
Database Oracle
Duration From (mm/yy) July 2011 To (mm/yy) August 2012
Role / There were two phases
Responsibility  Analysis and Implementation of stuck policies
1. Root cause analysis documents were prepared during analysis phase and
implementation is done in parallel to fix the problem in production.
2. It was required have very good knowledge on system and business.I used to
review the root cause analysis and technical solution documents delivered and
implement the same fix and do a one round of testing and test the fix on the cloned
problem policy.
4.

Project Name Universal Voice Messaging System (UVMS)

Client Unisys
Project Unisys Communication Systems (Unisys Comms) deals with development and support of on-calls
Description without any interruption and successful deposition and retrieval of voice mails.
Project consists of different modules like NAP, which serves as base for different network
applications like UVMS which deals with the collection and storing of voice mails,
Environment Environment: Mainframe,Windows,ClearPath A series
Programming Technologies LINC, ALGOL
Tools NXView,Programmers Workbench,Web Enabler, EAD
Duration From (mm/yy) Sep 2010 To (mm/yy) June 2011
Role / Development work for required changes, testing, support and maintenance of the product.
Responsibility

Qualification Details

Sl. Degre Branch Year of Name of the Name of the %

No. e Passing College / Institute University

1 MBA Operational Research 2014 Open University IGNOU First Class

2 B.E Electronics & 2008 Dr.AIT, Bangalore VTU, Belgaum 70%
Communication
3 2nd PCMB 2004 St. Joseph Pre Dept of PU Education, 87%
PUC University College, Karnataka
Bangalore
4 SSLC State Syllabus 2002 St. Joseph High KSEEB, Karnataka 89%
School, Bangalore

Certificates : ITIL V3 Foundation Certificate in IT Service Management from PEOPLECERT

I certify that all the above information provided is true to my knowledge

Page 4
Date : Signature
Place : (Amith Raj)

Page 5